Measure & Analyze

Make a bold move with your content.
Wow your users with technical documentation they actually use, because now you know how they use it.

Technical documentation suffers from a bad rap. Hours are spent creating content that no one seems to appreciate. If you are looking for a way out of the same old unproductive cycle of the status quo towards a more intelligent, informed way of producing products and support documentation, we’re here to help.

  • Watch VideoWatch VideoWatch Video

pain-10

Would you like to know where and how much time your users spend trying to find information on how to use your products?

pain-11

Would you like to share empirical data on user experience with your technical support, quality assurance and product marketing teams?

pain-12

What would you give for actionable reports that could inform content strategy and respond to management’s requests for measurable results?

back office analytics available for dynamic delivery Fluid Topics

Our powerful search, aggregation and sharing abilities are impressive, but what’s more impressive are the windows we open behind the scenes. We log everything users do: topic searches, keyword entry and contextual connections. We then sift through the data to create different views of the user experience, good and bad.

Incredibly useful analytics

analytics-overview

Back office tools analyze user behavior, such as where and how often they visit, how much time they spend, what search keywords they use, and which facets they prefer to filter content.

We then sort and sift the raw data to help you pull understanding out of information and use that knowledge.

The findings help you determine what content areas need improvement. They also serve as valuable input for user interface and product design.

FT_analytics-books

Graphical displays help you identify and analyze problem areas and refine content.

Writer performance metrics

Usage reports help you optimize staff time by focusing on subjects and content projects that really matter to your customers.

Feedback on documentation also helps you evaluate your staff’s writing quality and effectiveness.

Convenient centralized management

logo-bo

A browser-based dashboard lets you monitor and configure Fluid Topics features and customize your web portal from one screen.

vocabularies

Intuitive screens allow you to easily upload, create, and manage thesaurus, taxonomies and synonym lists. The software also integrates with advanced Simple Knowledge Organization System (SKOS)-compliant metadata applications.

A browser-based screen lets you monitor user activity, configure features and customize your web portal.

Future integration and feedback enhancements

Integrating user behavior data with CRM systems and helpdesk tools will alert support staff about what callers need when they call in for help.

Predictive algorithms will proactively identify customer needs and problems.

Want to know even more?

Try out the amazing features for yourself with our Discover online interactive demo.

Try it now!

Follow a webinar
or get a demo

Webinar / Demo