Field maintenance boosted

Empower the digital transformation of maintenance

Does this sound familiar?

Keeping up with the pace of ever-changing equipment configuration

Fluid topics - technical documentation publishing - knowledge software

Combinatory complexity of equipment

Systems to service are increasingly unique. Statically pre-generated, one-size-fits-all manuals don’t work anymore.

self-service support software - Fluid Topics - knowledge software

Dissemination of knowledge and expertise

Territorial expansion and fast workforce replacement offer limited opportunities for new staff to learn from seasoned technicians.

software documentation tools - Fluid Topics - self-service support software

Availability of up-to-date content

Always-shorter product lifecycles create a permanent need to propagate knowledge to all users.

The terrible tale ofBob the end-user

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Field technicians need access to product information and technical content that is contextual to the device or system they are servicing, and relevant to the specific tasks they have to perform.

Your team’s challenges

Providing bespoke instructions for field maintenance

Information delivery

The product and maintenance information must be delivered in a way that will optimize the workflow and facilitate the task.

Direct access to information

With intuitive search, relevant filters, contextual results and easy navigation between applicable topics.

Avoid distraction

Suppress irrelevant or unrelated information, deliver only content that matches the configuration of the device and remove instructions that only apply to other models.

Efficiency

All information at the technician’s fingertips in real time or offline, through any reading or delivery device.

Risk reduction

Hands-free access to information through voice interfaces or heads-up displays not only increases efficiency but also reduces physical risks in hazardous environments.

Task preparation

Digital tools can greatly facilitate task preparation and feedback during/after execution.

Build
intervention-dedicated virtual manuals that document the tasks required, and only these.
Incorporate
comments and annotations to complement instructions with contextual indications.
Collaborate
with content creators.
Keep logs
and records for subsequent operations.

Device compatibility

The delivery method for the information and the format of the content must match the device the engineer is carrying.

Tablet
Phone
Heads-up display
Voice interface
Augmented reality

21st centuryfield maintenance

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Fluid Topics to the rescue

Dynamic and contextual access to granular content

Unified and consistent knowledge repository

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Fluid Topics aggregates all technical documentation and contents, in their native format. Fluid Topics cleanses, aligns and tags all the content and its metadata at the most granular level, making it consistent and structured for consumption.

Efficient reader app

Fluid Topics makes it easy to read content in streaming mode (even offline), to navigate inside documents, to follow links inside and between content pieces, etc.

The reader seamlessly renders multimedia content (images, vector graphics, videos), especially useful for maintenance tasks.

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Multi-device, multi-channel,

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Fluid Topics works perfectly on any device (tablet, mobile, laptop), with a fully responsive interface. The search and navigation experience is tailored to your brand environment.

Fine-grained content can also be delivered through other modern channels such as augmented reality equipment or heads up displays.

Contextual, in-device help

Fluid Topics delivers content that is contextual to the device to service and to the task to achieve. It can be delivered directly through inline or in-device help to facilitate maintenance tasks.
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APIs and Web Services for embeddability

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Fluid Topics offers a complete set of open APIs and SDKs that make it easy to embed in other solutions, providing full access to technical content from any field maintenance application.

Custom intervention manuals

Fluid Topics Personal Books enable the creation of custom documentation, grouping relevant content from various topics and sources, adding comments, even creating ad-hoc content.

These manuals can be further annotated or augmented by field technicians, to capitalize on knowledge, and all content is archived for traceability.

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