Get to know how your product content is used
User guides, technical and reference manuals, installation and maintenance manuals aren’t merely the documentation of your products – they are also tools for winning business, increasing customer satisfaction and building loyalty.
By understanding how your product documentation is consumed, you can transform operations and improve your product adoption. To gain this insight, you need to change the way you track and mine the behavior of users when they search, read and interact with your technical content.
By combining the latest delivery, text-mining and analytics technologies, you will transform tech content into a sensor and its delivery into a data generator, unleashing a tremendous potential of information innovation.
Writing for the 21st century: writing for the machines
April 2017 — Historically, technical content has been written for humans. But with the rise of artificial intelligence, machines will consume this content to solve problems automatically or help solve problems. This means that machines need to leverage the content in the easiest, most unambiguous possible way.
Structured content authoring has been created to optimize the writing process (minimize cost and increase reuse). This way of writing has a lot of impact on what algorithms and content can do with it.