Alice starts to update her company’s flagship medical diagnostic system installation and setup guide.
Eventually she hears back from all three saying they’ll get back to her in a few days.
Still no word from her customer support and QA contacts on the user feedback they’ve promised.
Alice sends them a second gentle reminder.
Friday – 2:00pm
She never hears back from customer support. But who likes to review 200 pages of PDFs?
Alice is forced to finish the manual update without the benefit of user feedback she was really hoping for.
The following Tuesday 10:00am
Because of batch publication process constraints, she cannot extend the deadline. No chance to incorporate the customer feedback or UI changes now.
She groans in frustration.
She starts her new folder of notes and changes for next time…
Definitely NOT fluid.
Engineering reports that they made some UI changes based on the input she forwarded. They send her new screenshots and she’s able to quickly rewrite those sections.
Wednesday 9:00 am
That’s the magic of Fluid Topics dynamic publishing!