7:00am
Bob installs the latest version of his firewall OS
to patch an important security hole.
7:37am
Collaborators complain that Internet access is unstable.7:43am
An unusual error message appears in the device log.7:47am
Bob goes to his vendor’s tech support website and runs a search with the error message.7:48am
The search returns 153 PDF files. Most look like the same file.27 citations appear to be reference guides.
Bob starts downloading the first one.
7:52am
First file downloaded.7:53am
Bob opens the file and runs a search in the PDF.7:56am
Bob scans several pages, but doesn’t find what he needs.4 minutes and counting
8:00am
Bob begins the next PDF download, runs a search and scans the results.8:04am
Bob begins the next PDF download, runs a search and scans the results....
9:12am
Bob begins the next PDF download, runs a search and scans the results.2 hours and 27 downloads later,
Bob still hasn’t found anything!
Bob still hasn’t found anything!
What happened?
Although the firewall OS documentation was updated, batch publishing takes 2 days to complete, so vital information is actually not available when the patch is released.
Bob is frustrated, but not as much as his idled network users.
7:48am
The search returns 35 relevant results of real content topics.7:49am
Bob narrows the search by selecting his product and OS version. The results drop to 5.7:50am
Using the convenient inline reader, Bob quickly scans the content.7:51am
The 3rd result looks promising. Bob clicks on the link to access the full manual.
7:51am
The book opens in his web browser instantaneously, in the exact section Bob needs, no downloading required thanks to the embedded reader that streams the content.7:52am
Bob finds his error message and discovers he needs to change a system parameter as a result of the software update.7:53am
One link click and Bob jumps automatically to the section that describes how to set the parameter.
7:55am
Problem solved! Bob bookmarks the section with some comments so that he can return to it when he updates the firewalls of the branch offices this afternoon.7:59am
Bob tweets how much he likes this vendor. He is never stuck with a problem.
Definitely Fluid.
What Happens?
The updated OS documentation was pushed to Fluid Topics, immediately published online as the patch was released.
That’s the magic of dynamic publishing!
Learn How Dynamic Content Delivery Serves Your Goals
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Implementation
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