The next era of analytics: measure usage and improve your documentation
User guides, technical and reference manuals, installation and maintenance manuals aren’t merely the documentation of your products – they are also tools for winning business, increasing customer satisfaction and building loyalty.
By understanding how your product documentation is consumed, you can transform operations and improve your product adoption. To gain this insight, you need to change the way you track and mine the behavior of users when they search, read and interact with your technical content.
By combining the latest delivery, text-mining and analytics technologies, you will transform tech content into a sensor and its delivery into a data generator, unleashing a tremendous potential of information innovation.