Your AI chatbot, securely grounded in your knowledge
Forget everything you knew about AI chatbots. Meet the AI chatbot for business that transforms product support. Connect with your customers anytime, anywhere, delivering self-service at scale with real-time, context-aware answers from your own knowledge.
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The first AI chatbot that delivers human quality service
Connect your company’s product knowledge
Stop letting outdated content confuse your AI chatbot. Fluid Topics seamlessly connects and centralizes all your content into a unified, AI-ready knowledge hub. By enriching and restructuring your product information, it ensures your chatbot provides the most relevant and accurate replies.
Fast to deploy, easy to maintain
Stop spending months managing multiple tools. With Fluid Topics, you can quickly deploy a RAG-powered chatbot. Its intuitive configuration lets you define and test AI-assistant prompts, set guidelines, and manage access control, giving you complete control over security and performance.
Relevant, accurate results for every business.
Leveraging advanced AI search, the chatbot provides accurate, conversational, and up-to-date answers based on your content. Users can move between responses and documentation without interrupting the session. Each answer includes transparent sourcing and direct links to relevant material.
Trusted AI, built-in
The Fluid Topics chatbot enforces robust security measures to protect sensitive content, and full traceability of interactions. It operates in strict alignment with data governance policies and respects all user permission rules, offering a compliant and reliable conversational experience for enterprise environments.
You’re in control!
Manage prompts with ease
Create precise chatbot experiences with customizable prompts. Use prebuilt templates or create your own from scratch and tailor every interaction to your goals.
Decide which LLM to use
Fluid Topics lets you choose the most suitable large language model for your chatbot. Set a default model and provider to ensure optimal performance for every conversation.
Dive into AI insights
Analyze your chatbot’s performance with tools to review chats, capture feedback, and track interactions like RAG traces and LLM activations—uncovering issues, knowledge gaps, and user trends.
What it means for your team
+65%
cases deflected through the chatbot
+42%
greater accuracy in answering employee questions
What Our Customers Say About Fluid Topics
Integrating our help content with a chatbot helped us achieve a 65% support deflection rate, saving time while empowering users to find answers on their own.
Sagar Garuda
Senior Director of Learning, Darwinbox
Fluid Topics has enhanced the search experience. The portal improves the way users can navigate our content, allowing them to find solutions in a snap and improve service levels.
Aurélien Unfer
Project Manager, Liebherr Mining
Want to try it yourself?
Your customers deserve smarter conversations — and your team deserves more time. Request your chatbot demo today to discover how AI can take your business to the next level.