Build a personalized and secure AI Knowledge Base
Create and manage your AI knowledge base and empower users to independently resolve issues on their own. Provide them with real-time access to key information and reduce support tickets by 30%.
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Knowledge Bases Built by Our Clients
From software and electronics companies to hardware and equipment manufacturers, Fluid Topics serves tech organizations around the world.
Examples of knowledge bases created with Fluid Topics’ Content Delivery Platform
The Fluid Topics Advantage
Get the most out of your organization with a knowledge base designed to be your go-to spot for all enterprise information. Fluid Topics makes it easy to gather a variety of resources from every department into one simple and user-friendly interface.
Knowledge scattered across the business
Time-consuming searches for information
Content is outdated and irrelevant
Overloaded customer support with avoidable tickets
Create a central knowledge base for all enterprise content
Make your content easy to find with AI-powered search
Keep your content up-to-date at the click of a button
Provide self-service customer support and case deflection
Build a Knowledge Base in a Snap
Fluid Topics provides a turnkey knowledge base that can easily be deployed to create rich self-service experiences. You can customize every aspect of your knowledge base with a variety of “drag and drop” components. Create different types of pages, customize content, layouts, branding and other design elements for a better user experience that meets your current and future business needs.
Give Users the Right Answer Every Time
Meet the search engine that understands your customers as well as you do. We mix semantic search with keyword search, ensuring your customers find exactly what they’re looking for in milliseconds.
50% Less Customer Questions
Reduce the number of tickets with intelligent self-service recommendations directly from your knowledge base.
Everything you need to build a standout knowledge base
Page Designer
Build and customize your portal with an intuitive WYSIWYG editor.
Generative AI
Add built-in GenAI capabilities to your documentation portal.
Multi-brands
Establish distinct portals for each brand or product within your organization.
Chatbot
Ask questions in natural language and receive conversational responses driven by your documentation.
Interactivity
Engage your users with a variety of features that enable them to interact with content and share feedback.
Native Mobile Experience
Guarantee a smooth reading experience in any situation, on any device.
Offline Mode
Use the same portal to read content both online and offline.
Knowledge Analytics
Track user interactions to understand preferences, predict frustrations, and refine your content proactively.
Enterprise-Grade Security
Feel confident in our strict security measures that protects the confidentiality, integrity, and availability of your information.
What Our Customers Say About Fluid Topics
We managed to build 25 documentation portals that combine over 4000 documents in DITA and 30,000 in other formats.
Nelson Abbey
Principal Information Developer, Johnson Controls International
As a no-code cloud-based solution, Fluid Topics is very easy to use and maintain for our team. We can customize the front-end but also business functionalities with full autonomy, and have a low dependency on IT support.
Katy Greatrex
Commercial Product Information Manager, Vaisala
Fluid Topics has enhanced the search experience. The portal improves the way users can navigate our content, allowing them to find solutions in a snap and improve service levels.
Aurélien Unfer
Project Manager, Liebherr Mining
Teradata’s technical documentation website is now the company’s most visited website with over 5 million visits in the last year alone
Elizabeth MacFadden
Technical Project Manager, Teradata
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