# Fluid Topics: AI\-Powered Product Knowledge Platform > Fluid Topics helps organizations deliver product knowledge efficiently, offering users a personalized, AI\-driven experience\. Generated by Yoast SEO v28.7, this is an llms.txt file, meant for consumption by LLMs. ## Pages - [About us](https://fluidtopicsstg.wpenginepowered.com/about-us/) - [Contact us](https://fluidtopicsstg.wpenginepowered.com/contact-us/) - [Blog](https://fluidtopicsstg.wpenginepowered.com/blog/) - [Legal](https://fluidtopicsstg.wpenginepowered.com/legal/) - [Documentation Portal](https://fluidtopicsstg.wpenginepowered.com/use-case/documentation-portal/) - [Platform](https://fluidtopicsstg.wpenginepowered.com/platform/) - [Artificial Intelligence](https://fluidtopicsstg.wpenginepowered.com/capabilities/artificial-intelligence/) - [Content Delivery](https://fluidtopicsstg.wpenginepowered.com/capabilities/content-delivery/) - [Search](https://fluidtopicsstg.wpenginepowered.com/capabilities/ai-search/) - [Portal Designer](https://fluidtopicsstg.wpenginepowered.com/capabilities/portal-designer/) - [Generative AI](https://fluidtopicsstg.wpenginepowered.com/capabilities/generative-ai/) - [Content Analytics](https://fluidtopicsstg.wpenginepowered.com/capabilities/content-analytics/) - [Chatbot](https://fluidtopicsstg.wpenginepowered.com/use-case/chatbot/) - [In\-Product Help](https://fluidtopicsstg.wpenginepowered.com/use-case/in-product-help/) - [Helpdesk](https://fluidtopicsstg.wpenginepowered.com/use-case/helpdesk/) - [Software Industry](https://fluidtopicsstg.wpenginepowered.com/industry/software/) - [Manufacturing](https://fluidtopicsstg.wpenginepowered.com/industry/manufacturing/) - [High Tech / Electronics](https://fluidtopicsstg.wpenginepowered.com/industry/high-tech-electronics/) - [Technical Writers](https://fluidtopicsstg.wpenginepowered.com/role/technical-writers/) - [IT Leaders](https://fluidtopicsstg.wpenginepowered.com/role/it-leaders/) - [Field Service](https://fluidtopicsstg.wpenginepowered.com/role/field-service/) - [Customer Support](https://fluidtopicsstg.wpenginepowered.com/role/customer-support/) - [Product Engineering](https://fluidtopicsstg.wpenginepowered.com/role/product-engineering/) - [Senior Leadership](https://fluidtopicsstg.wpenginepowered.com/role/senior-leadership/) ## Posts - [Warum Ihre KI im Kundensupport keine Tickets reduziert \(und wie Sie das ändern\)](https://fluidtopicsstg.wpenginepowered.com/de/blog/kundensupport/ki-kundensupport-tickets-reduzieren/): KI sollte Support\-Teams weniger repetitive Tickets, schnellere Lösungen und mehr Self\-Service bringen\. In der Praxis bleibt sie diese Erwartungen oft schuldig\. Lesen Sie, welche 5 Gründe dahinterstecken, welche 3 KI\-Anwendungsfälle im Kundenservice am meisten bewirken und wie Produktwissen die KI\-Ergebnisse verbessert\. - [Why Your Customer Support AI Isn't Reducing Tickets \(and How to Fix it\)](https://fluidtopicsstg.wpenginepowered.com/blog/customer-support/why-customer-support-ai-not-reducing-tickets/): AI promised support agents fewer repetitive tickets, faster resolutions, and more self\-service, but in reality it hasn't lived up to expectations\. Read on to learn about the 5 reasons your AI support tools aren't reducing tickets, the 3 top AI use cases for customer service, and how to improve AI results with product knowledge\. - [What is Content Operations and Why is it Important?](https://fluidtopicsstg.wpenginepowered.com/blog/content-ops/content-operations/): Dive into the world of content operations: what are they, what benefits do they bring, and what elements are key for efficient content ops? - [What is Tacit Knowledge?](https://fluidtopicsstg.wpenginepowered.com/blog/content-ops/what-is-tacit-knowledge/): Learn how to upgrade your company's tacit knowledge\. From the definition to common characteristics, concrete examples, and ways to capture it, you'll be set to improve your institutional knowledge\. Then, compare tacit and explicit knowledge to understand the differences between these core information types\. - [What is Explicit Knowledge?](https://fluidtopicsstg.wpenginepowered.com/blog/content-ops/what-is-explicit-knowledge/): Break down the core concepts around explicit knowledge: what is it, what are its defining characteristics, how does it benefit teams, and how does it compare to tacit knowledge? We've prepared all you need to know\. ## Case Studies - [How Babel Street Built a Secure Documentation Hub With a Team of Two ](https://fluidtopicsstg.wpenginepowered.com/case-study/babel-street/) - [Octave Leverages Dynamic Content Delivery in its Winning Move to SaaS](https://fluidtopicsstg.wpenginepowered.com/case-study/hexagon/): Hear from Lonnye Yancey\-Smith, Executive Manager at Octave - [Optimierte Service\-Organisation dank Self\-Service\-Dokumentation](https://fluidtopicsstg.wpenginepowered.com/de/case-study/swissqprint-fallstudien-dokumentationsportal/): Ein Gespräch mit Johannes Müller, Leiter Technische Kommunikation und Qualitätsmanagement bei swissQprint\. - [Napatech creates a Unified Content Hub for Technical and Marketing Content](https://fluidtopicsstg.wpenginepowered.com/case-study/napatech-creates-a-unified-content-hub-for-technical-and-marketing-content/): A discussion with Sophie McMonagle, Senior Technical Writer and Portal Product Owner at Napatech - [How Johnson Controls Deployed 25 Documentation Portals to Support 1 Million Products](https://fluidtopicsstg.wpenginepowered.com/case-study/johnson-controls/): We sat down with Nelson Abbey to discuss how Fluid Topics helped them quickly launch the Knowledge Exchange to meet their content needs\. ## Jobs - [Content Writer](https://fluidtopicsstg.wpenginepowered.com/careers/job/content-writer/) - [Presales Engineer / Solution Expert](https://fluidtopicsstg.wpenginepowered.com/careers/job/presales-engineer-solution-expert/) - [Sales Executive \(US\)](https://fluidtopicsstg.wpenginepowered.com/careers/job/sales-executive-us/) - [Solution Expert / Pre\-Sales](https://fluidtopicsstg.wpenginepowered.com/careers/job/solution-expert-pre-sales/) ## News - [Fluid Topics Named to the 2026 KMWorld AI 100](https://fluidtopicsstg.wpenginepowered.com/blog/news/fluid-topics-2026-kmworld-ai-100/) - [Spline Global Begins Sales and Service of Fluid Topics](https://fluidtopicsstg.wpenginepowered.com/blog/news/spline-global-partners-with-fluidtopics/) - [Fluid Topics named in KMWorld 2026 Knowledge Management Top 100](https://fluidtopicsstg.wpenginepowered.com/blog/news/fluid-topics-kmworld-100-companies-that-matter-in-knowledge-management/) - [Fluid Topics Reimagines Its Website For a New Era](https://fluidtopicsstg.wpenginepowered.com/blog/news/fluid-topics-new-website-2025/) - [Antidot Now Certified Under ISO 27001:2022 Standard](https://fluidtopicsstg.wpenginepowered.com/blog/news/antidot-iso-27001-2022-certification/) ## Partners - [Parson](https://fluidtopicsstg.wpenginepowered.com/partners/parson/) - [Ryffine](https://fluidtopicsstg.wpenginepowered.com/partners/ryffine/) - [Ryffine Partner](https://fluidtopicsstg.wpenginepowered.com/de/partners/ryffine-partner/) - [Author\-it](https://fluidtopicsstg.wpenginepowered.com/partners/author-it/) - [Amexio](https://fluidtopicsstg.wpenginepowered.com/partners/amexio/) ## Resources - [Making Knowledge Instantly Accessible Across the Enterprise](https://fluidtopicsstg.wpenginepowered.com/resources/webinars/making-knowledge-instantly-accessible-across-the-enterprise/) - [Turn Product Knowledge Into Measurable Business Results](https://fluidtopicsstg.wpenginepowered.com/resources/infographics/turn-product-knowledge-into-business-results/) - [DITA Europe 2027](https://fluidtopicsstg.wpenginepowered.com/resources/events/dita-europe-2027/) - [Live Demo: Discover Fluid Topics](https://fluidtopicsstg.wpenginepowered.com/resources/webinars/fluid-topics-live-product-demo/) - [From PDF Graveyard to Intelligent Information Portal](https://fluidtopicsstg.wpenginepowered.com/resources/webinars/stop-searching-start-finding/) ## Resources tags - [Webinars](https://fluidtopicsstg.wpenginepowered.com/resources/webinars/) - [Videos](https://fluidtopicsstg.wpenginepowered.com/resources/videos/) - [Events](https://fluidtopicsstg.wpenginepowered.com/resources/events/) - [Infographics](https://fluidtopicsstg.wpenginepowered.com/resources/infographics/) - [eBooks \& Guides](https://fluidtopicsstg.wpenginepowered.com/resources/ebooks-guides/) ## Optional - [Sitemap index](https://fluidtopicsstg.wpenginepowered.com/sitemap_index.xml)