Build an AI-powered
Documentation Portal
That Actually Helps Customers
Provide a help site that genuinely supports customers in solving issues independently. Give them tailored and trusted answers that fit their product, profile and unique needs.
Documentation Portals Built by Our Clients
From software and electronics companies to hardware and equipment manufacturers,
Fluid Topics serves tech organizations around the world.
Examples of documentation portals built using Fluid Topics
The Fluid Topics Advantage
Get the most out of your organization with a documentation portal designed to be your go-to spot for all enterprise information. Fluid Topics makes it easy to gather a variety of resources from every department into one simple and user-friendly interface.
OLD WAY
Knowledge scattered across the business
Time-consuming searches for information
Content is outdated and irrelevant
Overloaded customer support with avoidable tickets
NEW WAY
Create a central portal for all enterprise content
Make your content easy to find with AI-powered search
Keep your content up-to-date at the click of a button
Provide self-service customer support and case deflection
One Single Source of Truth
Fully customizable documentation portal
Fluid Topics provides a turnkey documentation portal that can easily be deployed to create rich self-service experiences. Customize every aspect of your portal with our WYSIWYG editor. Create different types of pages, customize content, layouts, branding and other design elements.
Compatible with the tools you use
We integrate seamlessly with your existing CMS, authoring tools, CCMS, helpdesk systems, and other enterprise applications, providing out-of-the-box connectors so your teams can maintain their existing workflows. Our platform ingests content in any format and centralizes it in a single, easily accessible location.
Advanced access controls
Fluid Topics makes it easy for you to manage access to your documentation portal. You can set specific permissions and use advanced authentication options to ensure that only the right people can view your content. This means you can confidently manage sensitive information, knowing it’s protected.
A Better Search Experience
Lightning-fast AI-powered search
Meet the search engine that understands your customers as well as you do. We mix semantic search with keyword search, ensuring your customers find exactly what they’re looking for in milliseconds.
Answers personalized to the user
Our search engine adapts to a user’s behavior, interpreting the intent and context behind his queries. By incorporating preferences and context, it delivers personalized results that align with your user’s needs.
A world of AI possibilities
Fluid Topics enables companies to seamlessly configure and deploy ready-to-use GenAI applications. With our RAG-enabled chatbots, users can ask full-sentence questions through a chatbot and receive instant, natural language responses based on your company’s data.
Robust & detailed analytics
Key insights on content usage
Measure and improve the impact of your product knowledge with dedicated content analytics. See how your users interact with your content, identify what they like, anticipate their frustrations, and refine your content before you’re even asked.
Feedback and ratings made easy
Give your users the possibility to provide a thumbs up (or down), rate using star or numbers, and even offer open-ended feedback.
Everything you need to build a standout documentation portal
Page Designer
Build and customize your portal with an intuitive WYSIWYG editor.
Generative AI
Add built-in GenAI capabilities to your documentation portal.
Multi-brands
Establish distinct portals for each brand or product within your organization.
Chatbot
Ask questions in natural language and receive conversational responses driven by your documentation.
Interactivity
Engage your users with a variety of features that enable them to interact with content and share feedback.
Native Mobile Experience
Guarantee a smooth reading experience in any situation, on any device.
Offline Mode
Use the same portal to read content both online and offline.
Knowledge Analytics
Track user interactions to understand preferences, predict frustrations, and refine your content proactively.
Enterprise-Grade Security
Feel confident in our strict security measures that protects the confidentiality, integrity, and availability of your information.
What Our Customers Say About Fluid Topics
We managed to build 25 documentation portals that combine over 4000 documents in DITA and 30,000 in other formats.
Nelson Abbey
Principal Information Developer, Johnson Controls International
Fluid Topics has enhanced the search experience. The portal improves the way users can navigate our content, allowing them to find solutions in a snap and improve service levels.
Project Manager, Liebherr Mining
As a no-code cloud-based solution, Fluid Topics is very easy to use and maintain for our team. We can customize the front-end but also business functionalities with full autonomy, and have a low dependency on IT support.
Katy Greatrex
Commercial Product Information Manager, Vaisala
Teradata’s technical documentation website is now the company’s most visited website with over 5 million visits in the last year alone
Elizabeth MacFadden
Technical Project Manager, Teradata
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