See How to Build a Personalized and Secure AI Knowledge Base
By submitting this form, you can explore how to:
- Create and manage a knowledge base in a snap
- Help users resolve issues independently and ensure faster ticket resolution
- Reduce support tickets by 30% with AI-driven self-service solutions
Knowledge Bases Built by Our Clients
From software and electronics companies to hardware and equipment manufacturers,
Fluid Topics serves tech organizations around the world.
Examples of knowledge bases created with Fluid Topics’ Content Delivery Platform
The Fluid Topics Advantage
Get the most out of your organization with a knowledge base designed to be your go-to spot for all enterprise information. Fluid Topics makes it easy to gather a variety of resources from every department into one simple and user-friendly interface.
OLD WAY
Knowledge scattered across the business
Time-consuming searches for information
Content is outdated and irrelevant
Overloaded customer support with avoidable tickets
NEW WAY
Create a central knowledge base for all enterprise content
Make your content easy to find with AI-powered search
Keep your content up-to-date at the click of a button
Provide self-service customer support and case deflection
Build a Knowledge Base in a Snap
Set up your knowledge base
Fluid Topics provides a turnkey knowledge base that can easily be deployed to create rich self-service experiences. You can customize every aspect of your knowledge base with a variety of “drag and drop” components. Create different types of pages, customize content, layouts, branding and other design elements for a better user experience that meets your current and future business needs.
Easy integration with your tech stack
We integrate seamlessly with your existing CMS, authoring tools, CCMS, helpdesk systems, and other enterprise applications, providing out-of-the-box connectors so your teams can maintain their existing workflows. Our platform ingests content in any format and centralizes it in a single, easily accessible location.
Smart knowledge organization
Organize your content with precision using advanced metadata management, ensuring it is consistently structured and easily searchable. By leveraging intelligent tagging and categorization, your information becomes effortlessly discoverable, enabling users to locate the exact content they need quickly and efficiently.
Give Users the Right Answer
Every Time
Lightning-fast AI-powered search
Meet the search engine that understands your customers as well as you do. We mix semantic search with keyword search, ensuring your customers find exactly what they’re looking for in milliseconds.
Answers personalized to the user
Our search engine adapts to a user’s behavior, interpreting the intent and context behind his queries. By incorporating preferences and context, it delivers personalized results that align with your user’s needs.
A world of AI possibilities
Fluid Topics enables companies to seamlessly configure and deploy ready-to-use GenAI applications. With our RAG-enabled chatbots, users can ask full-sentence questions through a chatbot and receive instant, natural language responses based on your company’s data.
50% Less Customer Questions
Case deflection
Reduce the number of tickets with intelligent self-service recommendations directly from your knowledge base.
Contextual help
Assist your customers right within your applications. Our knowledge base widget helps customers access context-specific help or search for their queries related to the product without visiting your knowledge base.
Take the heat off your agents
Fluid Topics integrates with help desk tools, like Zendesk. This saves time and reduces back-and-forth by giving agents all the information they need about each customer’s case.
Everything you need to build a standout knowledge base
Page Designer
Build and customize your knowledge base with an intuitive WYSIWYG editor.
Generative AI
Add built-in GenAI capabilities to your knowledge base.
Multi-brands
Establish distinct knowledge bases for each brand or product within your organization.
Chatbot
Ask questions in natural language and receive conversational responses driven by your knowledge base.
Interactivity
Engage your users with a variety of features that enable them to interact with content and share feedback.
Native Mobile Experience
Guarantee a smooth reading experience in any situation, on any device.
Offline Mode
Use the same knowledge base to read content both online and offline.
Knowledge Analytics
Track user interactions to understand preferences, predict frustrations, and refine your content proactively.
Enterprise-Grade Security
We have enforced strict security measures to protect the confidentiality, integrity, and availability of your information.
What Our Customers Say About Fluid Topic
We managed to build 25 documentation portals that combine over 4000 documents in DITA and 30,000 in other formats.
Nelson Abbey
Principal Information Developer, Johnson Controls International
Fluid Topics has enhanced the search experience. The portal improves the way users can navigate our content, allowing them to find solutions in a snap and improve service levels.
Project Manager, Liebherr Mining
As a no-code cloud-based solution, Fluid Topics is very easy to use and maintain for our team. We can customize the front-end but also business functionalities with full autonomy, and have a low dependency on IT support.
Katy Greatrex
Commercial Product Information Manager, Vaisala
Teradata’s technical documentation website is now the company’s most visited website with over 5 million visits in the last year alone
Elizabeth MacFadden
Technical Project Manager, Teradata
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