A modular solution, SaaS or on-premises
Fluid Topics is available in three versions
adds advanced features such as support for user-generated content and the ability to link Fluid Topics to your IT system with controlled access based on user authorization profiles.
All Premium features plus...
- Index support for knowledge bases, wikis, catalogs and other data sources
- Taxonomies and thesaurus import and management
- Support for User Generated Content in PBKs
- External authentication with external LDAP or enterprise SSO
- Content access filtering based on groups and roles
- Web Services (REST API) access to Back-Office interface
adds personalization features such as saved queries, alerts, scopes, bookmarks, comments, and personal books (PBKs), to name a few.
All Essential features plus...
- Saved searches, alerts
- Custom views
- Index and search support for legacy unstructured content (PDFs, …)
- Personal books (PBKs) creation and management
- Support for saving PBKs as HTML or simple PDF files
- Local authentication
- External authentication on social media (Facebook, Google+, LinkedIn)
- Private and public content access filtering
includes all search and read functions as well as tools for analyzing search behavior and communicating with users.
All these great features below
- Semantic search of topics or books
- Smart autocomplete
- Self-learning spell-checker
- Dynamic filtering with facets
- Online reader with “infinite scrolling”
- Related content download
- Index support for DITA or other XML-based content
- Synonyms management
- Context-specific messages in search results
- Back-Office tools for monitoring and analytics
- Ready-to-use portal and widgets for integrating with existing web sites
- Web services (REST API) application integration
Questions & Answers
What is a session?
A session is a sequence of requests from a single user, defined as a client, partner, employee or web visitor. Each session expires after a certain period of inactivity, usually 30 minutes.
I don’t know my traffic volume. What do I need to do?
You can estimate a baseline average traffic value using the total number of visits to your customer support portal per month. Your company’s webmaster should be able to provide you with this information.
If you are unsure how much your traffic will increase once you have implemented Fluid Topics, or if you plan to use Fluid Topics step-by-step, you can start with one Essential, Premium or Corporate license plan and adjust it as your needs grow and change.
How does Fluid Topics track and calculate traffic volume?
Fluid Topics ships with a full-featured Back-Office management suite that among many other things tracks, collates and analyzes user traffic metrics.
What happens if my traffic exceeds my plan capacity just once or twice a year?
Don’t worry, we will never block traffic. Fluid Topics always supports you and your users. You need to upgrade your plan only if you exceed capacity by more than 20% for more than two months, or if your cumulated traffic over the last 6 months exceeds the cumulated number of sessions of your plan.
Example: Your plan allows 1000 sessions per month, and your latest 6 months of traffic are 750, 1050, 1500, 500, 800 and 1100 sessions for a total of 5700 sessions. It’s less than 6×1000 and you have been above 1000+20% during only one month; you don’t have to upgrade your plan.
How does Fluid Topics define the term “document”?
A document is a collection of digital content processed by Fluid Topics that encompasses a single topic. A text or Word file, an image, a PDF file, a knowledge base record, a wiki page and so on, all related to a single topic are counted as one document.
Is there a limit to the number of documents Fluid Topics can process at one time?
Fluid Topics is a powerful, highly scalable solution that can easily process millions of documents and serve thousands of users simultaneously.
Is the on-premise software license limited to one server?
No. A single on-premise license can be deployed on up to three different servers to create a high-performance, high-availability architecture. That’s the advantage of pricing per usage, you are not limited in your design.
Do I need additional software to run Fluid Topics on-premises?
No. You don’t need to buy any third-party software. Fluid Topics is a standalone software solution.