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How SwissQPrint Brought Field Operations Up to the Next Level with Tech Content

Providing excellent customer service that keeps your customers happy without driving up service costs is always a challenge. It becomes even more critical when you have thousands of customers and their number is growing.

How can you scale your business and still make customer service cost-efficient?

Join Fluid Topics and DitaToo for a webinar with SwissQprint, a maker of high-end digital printing systems and learn how they:

  • Restructured their customer service into field service and training department
  • Realized that PDFs were not efficient in providing customers and service teams with relevant and useful information
  • Provided customers and field operations with self-service platforms for delivering personalized content on spare parts and product documentation
  • Provided service engineers with access to the most up-to-date product information

Click here to replay this webinar.

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