Does this sound familiar?
Keeping up with the pace of ever-changing equipment configuration
Combinatory complexity of equipment
Systems to service are increasingly unique. Statically pre-generated, one-size-fits-all manuals don’t work anymore.
Dissemination of knowledge and expertise
Territorial expansion and fast workforce replacement offer limited opportunities for new staff to learn from seasoned technicians.
Availability of up-to-date content
Always-shorter product lifecycles create a permanent need to propagate knowledge to all users.
The terrible tale ofBob the end-user
Field technicians need access to product information and technical content that is contextual to the device or system they are servicing, and relevant to the specific tasks they have to perform.
Your team’s challenges
Providing bespoke instructions for field maintenance
The product and maintenance information must be delivered in a way that will optimize the workflow and facilitate the task.
Direct access to information
With intuitive search, relevant filters, contextual results and easy navigation between applicable topics.
Suppress irrelevant or unrelated information, deliver only content that matches the configuration of the device and remove instructions that only apply to other models.
All information at the technician’s fingertips in real time or offline, through any reading or delivery device.
Hands-free access to information through voice interfaces or heads-up displays not only increases efficiency but also reduces physical risks in hazardous environments.
Digital tools can greatly facilitate task preparation and feedback during/after execution.
The delivery method for the information and the format of the content must match the device the engineer is carrying.
21st centuryfield maintenance