Upcoming Webinars

Don’t miss our next Webinar: “Connecting a Chatbot to your technical content, beyond the demo. myth and reality”.

Wednesday October 03, 2018 – 09:00 AM PDT I  12:00 PM EDT

You can still register for this webinar online.

Past Webinars

Figure Out Who is Using Your Technical Content How and How Often

User guides, technical and reference manuals, installation and maintenance manuals aren’t merely the documentation of your products – they are also tools for winning business, increasing customer satisfaction and building loyalty.
By understanding how your product documentation is consumed, you can transform operations and improve your product adoption. To gain this insight, you need to change the way you track and mine the behavior of users when they search, read and interact with your technical content.
By combining the latest delivery, text-mining and analytics technologies, you will transform tech content into a sensor and its delivery into a data generator, unleashing a tremendous potential of information innovation. 

Writing for the 21st century: writing for the machines

April 2017 — Historically, technical content has been written for humans. But with the rise of artificial intelligence, machines will consume this content to solve problems automatically or help solve problems. This means that machines need to leverage the content in the easiest, most unambiguous possible way.

Structured content authoring has been created to optimize the writing process (minimize cost and increase reuse). This way of writing has a lot of impact on what algorithms and content can do with it.