Industry > Software Industry

Accelerating content delivery for the software industry

Keep your software documentation synced with every release and deliver accurate, contextual knowledge instantly across all your channel, including inside your product.

See how Fluid Topics works

woman on computer surrounded by code tags.

Why Fluid Topics for
the Software Industry?

Frustrated users. Escalating support costs. That’s what happens when documentation falls out of sync with fast-moving products.

Fluid Topics delivers always-up-to-date documentation with every release, helping users find accurate, product and version-specific information independently. With Fluid Topics, improve product adoption and user satisfaction, reduce support requests and let your teams focus on delivering great software solutions and advanced services.

CodeHub Help Center with sections for products, API references, changelogs, and featured topics.

Enhance the self-service experience

Quickly build a central documentation portal for customers, support teams, and developers alike.
Deliver the right content to the right audience, protect sensitive information with role-based access and permissions.
Ensure up-to-date documentation is instantly available across your website, help center, internal tools, or APIs.

CodeHub documentation screenshot showing Getting Started section for dashboard layout.

Drive adoption with in-app, contextual support and GenAI

Enable users to self-serve with contextual help directly inside your product.
Provide precise, relevant answers instantly through smart search and RAG-powered chatbots, reducing time-to-resolution.
Minimize support tickets and ease pressure on your teams by guiding users to the right content at the right moment.

AI assistant for CodeHub with sections for API calls, user activities, and assistance options.

Automate documentation publishing & operations

Sync your documentation with each product update, no manual work needed.
Automatically build release notes and technical docs from your existing content.
Schedule and publish your software documentation across all relevant channels.

Update options, documentation status, release notes, and support via wikis, chatbots, AI agents.

Zero change management

Allow contributors to write in their preferred formats (Markdown, OpenAPI, AsciiDoc, etc.), eliminating the need for retraining or process changes.
Turn experts and developers into contributors by integrating content directly from their work environments, including tools like Git repositories, Confluence, and Jira.
Empower support agents, partners, and clients to easily find accurate information in one unified location.

Flow from Experts and Developers linked to CodeHub Help Center with search, featured topics.

A complete solution for the software industry

CI/CD
Contextual Help
Analytics
Headless API
Code Assistant

Continuous Integration and
Continuous Development

Streamline software delivery by enriching your CI/CD pipelines for seamless content delivery and documentation updates, reducing errors and speeding up release cycles.

Flowchart of content creation process: Write, Review, Proofread, Align, Test, Deliver in circle.

In-Product Help

Provide in-app assistance that delivers the right content precisely when users need it, offering relevant information, troubleshooting tips, and best practices exactly where support is required.

Learn more about In-Product Help

Self-Service Help window with search and quick links like user management on dark interface.

Content Analytics

Optimize your content and identify improvement areas by using smart insights derived from user interactions. Collect real-time feedback and analyze user behavior with key metrics to continuously enhance your documentation and support.

Headless API

Leverage our APIs to deliver content independently of the portals developed with Fluid Topics, enabling flexible integration and seamless content distribution across multiple platforms.

GenAI Code Assistant

Add AI-driven features to your documentation that generate automatic explanations and comments on your code examples, and translate snippets into different programming languages.

More about GenAI

Documentation on JWT authentication with code snippets in Node, Python, Java, and Ruby.

CI/CD

Continuous Integration and
Continuous Development

Streamline software delivery by enriching your CI/CD pipelines for seamless content delivery and documentation updates, reducing errors and speeding up release cycles.

Contextual Help

In-Product Help

Provide in-app assistance that delivers the right content precisely when users need it, offering relevant information, troubleshooting tips, and best practices exactly where support is required.

Learn more about In-Product Help

Analytics

Content Analytics

GenAI Code Assistant

Add AI-driven features to your documentation that generate automatic explanations and comments on your code examples, and translate snippets into different programming languages.

More about GenAI

Connect with your existing tech stack

Fluid Topics seamlessly integrates with your favorite tools and apps, allowing teams to continue using the tools they love.

Confluence

Git

JIRA

AEM

OpenAPI

Markdown

Don’t take our word for it

Watch as Lonnye Yancey-Smith, Executive Manager at Hexagon, shares real-world insights into the obstacles her software documentation team overcame with the help of Fluid Topics.

Discover the case study