Agentic AI vs Generative AI: A Guide for Technical Writers

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The product knowledge platform driving AI success

Don’t let content issues sabotage your AI projects. Bring generative and agentic AI use cases into full-scale deployment without costly infrastructure overhauls. Our trusted platform transforms your existing content into AI-optimized product knowledge, equips you with ready-to-use AI tools, and provides a secure, scalable foundation to power autonomous agents.

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3 roadblocks to AI success

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Connecting scattered systems is tough and it becomes even trickier when your older tools weren’t created for easy integration.

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Let’s remove these roadbloacks

Organizations often rush into AI, expecting larger models to be a silver bullet—only to run into disappointing results. The reality is that AI is only as powerful as the content it can access and how well that content is structured.

That’s where Fluid Topics comes in. We provide the Product Knowledge Platform that makes AI truly effective.

Fluid Topics centralized your organization’s product knowledge from any source and format into a single, unified hub of AI-optimized content. With built-in Generative and Agentic AI and prebuilt APIs, integration is faster, smarter, and more reliable.

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The Fluid Topics Edge

Unified access to knowledge

Fluid Topics is the cornerstone of a unified knowledge ecosystem. It takes care of the heavy lifting – connecting to your systems, consolidating your product knowledge, structuring and enriching your content – so your fragmented information becomes a centralized source of truth. With this solid foundation, product knowledge becomes AI-intelligible, helping your organization deliver customized experiences, improve efficiency, and automate tasks.

Content ingestion

Out-of-the-box connectors

Content transformation

Metadata management

Learn more about Content Delivery
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Immediate productivity gains from day one

Our platform features a no-code GenAI toolkit that securely leverages your proprietary knowledge. Core services like embeddings computation and semantic search with dynamic reranking are ready to go, leaving you free to build prompts in minutes and connect any LLM to transform how users interact with your content.

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Prompt manager

On-the-fly translation

Question answering

Code assistant

More about AI Assistants
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Built for the age of Agentic AI

Enterprise operations are evolving with agentic workflows. Fluid Topics enables your AI agents to work autonomously through its native MCP server, drawing on secure, relevant and context-rich knowledge from your proprietary content. Your AI agents can perform complex tasks and make smart decisions, while Fluid Topics manages the underlying content infrastructure, letting you focus on results.

Native MCP server

Automatic embeddings

Managed vector DB

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Compliant, secure, and future-proof

Security and compliance are built into every layer of Fluid Topics. With granular access controls and enterprise-grade authentication, you can trust your sensitive product knowledge is protected today and ready for whatever tomorrow brings.

Role-based access

Content filtering

Audit trails

Data governance

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What makes us different?

  • icon_cross We’re not just another AI tool that sits on top of your data and treats your content like any ordinary data set.
  • icon_cross We don’t force expensive, time-consuming migrations from your existing systems.
  • icon_cross We don't tie you to a specific LLM vendor.
  • Icon checklist. We specialize in product knowledge, managing its specificities so AI can properly interpret and leverage them.
  • Icon checklist. We are an API-first platform that integrates seamlessly into your current tech stack and cuts the technical debt.
  • Icon checklist. Our AI gateway lets you pick the model that works for your company—per feature or globally—while avoiding vendor lock-in.

Enterprise-ready AI use cases

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AI Assistants & RAG-Chatbots

Deploy AI-powered chatbots with RAG capabilities to deliver end users the most relevant, accurate, and trustworthy information in natural language. Fluid Topics draws responses directly from your centralized knowledge hub, providing citations and links to the referenced content for full transparency and explainability.

Explore our Chatbot Solution
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Augmented Support Agents

Fluid Topics analyzes incoming customer inquiries and automatically generates contextually appropriate response suggestions. Support agents can quickly review, validate, and customize these AI-generated responses before sending, ensuring accuracy while dramatically reducing response time.

More about Augmented Support Agent
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On-The-Fly Translation

Fluid Topics leverages AI and LSP to provide users with a native-language experience. Instead of relying on pre-translated documentation, the system instantly generates high-quality translations in the user’s preferred language. No duplication. No delays. Major savings.

Designed to meet modern enterprise requirements

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Production-scale performance

  • Checkmark bullet point. Millisecond-level response across millions of documents
  • Checkmark bullet point. 99.9+% uptime SLA
  • Checkmark bullet point. Easy scaling as your content grows
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Enterprise security & compliance

  • Checkmark bullet point. ISO 27001-certified
  • Checkmark bullet point. GDPR, and industry-specific compliance ready
  • Checkmark bullet point. Comprehensive audit trails and access logging
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Future-Proof AI Architecture

  • Checkmark bullet point. Native support for RAG
  • Checkmark bullet point. MCP-ready for autonomous AI agents
  • Checkmark bullet point. Prompt management

Additional Resources for CIOs

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Find out how you can put AI and your knowledge to work in your company.

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