The Product Knowledge Platform
for People and AI
Don’t let content chaos slow your growth. Fluid Topics unifies your product knowledge into a single platform that delivers personalized content experiences at scale and fast-tracks your move to AI.
Trusted by Customers, Partners & the AI Ecosystem
From Fragmented to Unified Knowledge
Fragmented content slows productivity and decision-making. Fluid Topics centralizes all your product content into one intelligent hub, turning your knowledge into a reliable, consistent, and accessible resource.
AI-Ready Content Without the Hassle
Stop spending hours preparing content for AI and RAG systems. Our platform transforms your knowledge into AI-ready, enriched content, offers AI tools out-of-the-box, and delivers a secure layer to power autonomous agents.
Your Docs,
Reimagined for Users
Clunky portals and PDFs frustrate users and slow self-service adoption. Fluid Topics provides intuitive and smart experiences that give customers instant help and equip support agents with the resources to resolve issues faster.
Platform Capabilities at a Glance
Content Delivery
Create content once in your preferred tools, and Fluid Topics instantly delivers it across all your digital channels — securely and seamlessly. Ensure users always get accurate, relevant information and easily keep your documentation fully aligned with the latest product updates.
Explore Content Delivery
Artificial Intelligence
Deploy AI projects faster by leveraging next-generation technology and connecting your systems with your content. With Fluid Topics, your organization gains core RAG services, including embeddings, semantic search, prompt management, and a production-ready MCP server for extending applications.
More about Fluid Topics AI
AI Search
What if every search your users perform always returned the right answer, regardless of content type or source? Fluid Topics’ AI-powered search is purpose-built for your domain knowledge, delivering reliable, contextual results across every touchpoint.
Search Overview
Portal Designer
The embedded Portal Designer lets you easily build and customize your Content Delivery Portal through an intuitive WYSIWYG editor. You can design a complete experience while fully controlling layouts, branding, and other design elements in complete autonomy.
Discover the Portal Designer
Analytics Suite
Get the tools you need to measure and improve the impact of your product knowledge on your organization. See how your users interact with your content, identify what they like, anticipate their frustrations, and refine your content and product before you’re even asked.
Explore Content AnalyticsEnterprise-ready for all your use cases
- Documentation Portal
- Chatbot AI
- In-Product Help
- Helpdesk
Launch your Documentation Portal
Create self-service portals for clients, vendors, and employees with real-time access to the information they need. Centralize all your technical and product documentation in one place, ensuring faster issue resolution, better user engagement, and a seamless experience.
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Create a help center where your customers can access comprehensive product information 24/7.
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Ensure the right people see the right content with robust permissions and flexible access management.
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Serve content in text, audio, video, and interactive formats.
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Track usage, identify content gaps, and optimize your self-service portals for maximum efficiency.
AI Grounded in your Knowledge
Transform product support with an AI chatbot that delivers real-time, context-aware answers using your proprietary knowledge—all while keeping security and access control intact.
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Launch a RAG-powered chatbot quickly with prebuilt orchestration, and integrated embeddings computation and vector search.
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Semantic search ensures conversational, precise, and up-to-date replies with clear sourcing.
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Pre-built LLM connectors, customizable UI, and fine-tuned prompts for specialized use cases.
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Robust governance, audit logs, and strict alignment with data policies.
In-Product Help
Deliver context-sensitive, real-time guidance directly within your product or on custom pages. Help users complete tasks, troubleshoot issues, and adopt features faster—without leaving the interface.
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Embedded help and chatbots deliver answers exactly when needed.
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Provide guidance using continuously updated knowledge, tailored to user roles, actions, and context.
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Deflect pointless support tickets with real-time, contextually relevant assistance.
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Monitor user behavior, knowledge gaps, and content performance in real time.
Helpdesk
Bring all your documentation, guides, and technical resources directly into your helpdesk, giving agents and users instant access to accurate, up-to-date content. Empower self-service, improve support efficiency, and reduce ticket volume.
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Enable users to find answers quickly without leaving your helpdesk system.
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AI-assisted replies provide accurate, context-aware responses and source verification for agents.
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Manage content visibility by role, group, and metadata while maintaining smooth user experience.
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Deliver accurate answers across languages so users can instantly access the information they need, whether content is in its original form or translated.
Launch your Documentation Portal
Create self-service portals for clients, vendors, and employees with real-time access to the information they need. Centralize all your technical and product documentation in one place, ensuring faster issue resolution, better user engagement, and a seamless experience.
-
Create a help center where your customers can access comprehensive product information 24/7.
-
Ensure the right people see the right content with robust permissions and flexible access management.
-
Serve content in text, audio, video, and interactive formats.
-
Track usage, identify content gaps, and optimize your self-service portals for maximum efficiency.
AI Grounded in your Knowledge
Transform product support with an AI chatbot that delivers real-time, context-aware answers using your proprietary knowledge—all while keeping security and access control intact.
-
Launch a RAG-powered chatbot quickly with prebuilt orchestration, and integrated embeddings computation and vector search.
-
Semantic search ensures conversational, precise, and up-to-date replies with clear sourcing.
-
Pre-built LLM connectors, customizable UI, and fine-tuned prompts for specialized use cases.
-
Robust governance, audit logs, and strict alignment with data policies.
In-Product Help
Deliver context-sensitive, real-time guidance directly within your product or on custom pages. Help users complete tasks, troubleshoot issues, and adopt features faster—without leaving the interface.
-
Embedded help and chatbots deliver answers exactly when needed.
-
Provide guidance using continuously updated knowledge, tailored to user roles, actions, and context.
-
Deflect pointless support tickets with real-time, contextually relevant assistance.
-
Monitor user behavior, knowledge gaps, and content performance in real time.
Helpdesk
Bring all your documentation, guides, and technical resources directly into your helpdesk, giving agents and users instant access to accurate, up-to-date content. Empower self-service, improve support efficiency, and reduce ticket volume.
-
Enable users to find answers quickly without leaving your helpdesk system.
-
AI-assisted replies provide accurate, context-aware responses and source verification for agents.
-
Manage content visibility by role, group, and metadata while maintaining smooth user experience.
-
Deliver accurate answers across languages so users can instantly access the information they need, whether content is in its original form or translated.
Connect Fluid Topics
With Your Tech Stack
Get up and running quickly with ready-made connectors to top platforms,
enabling your content to scale while your team works with the tools they know best.
Heretto
Adobe Experience Manager
Paligo
Word
Madcap IXIA CCMS
Zendesk
Zoho Desk
HTML5
RWS
Robohelp
Confluence
Heretto
Adobe Experience Manager
Paligo
Word
Madcap IXIA CCMS
Zendesk
Zoho Desk
HTML5
RWS
Robohelp
Confluence
Docufy Cosima
Sharepoint
Excel
Salesforce
OpenAI
Markdown
Schema ST4
Github
Madcap Flare
YouTube
Jira
Swagger
Docufy Cosima
Sharepoint
Excel
Salesforce
OpenAI
Markdown
Schema ST4
Github
Madcap Flare
YouTube
Jira
Swagger
An edge for everyone
in your company
Real customers, real results
5 million visits on the documentation portal
Discover how Teradata turned its technical documentation portal into the company’s most visited website.
65% support deflection rate
See how Darwinbox boosted efficiency by pairing help content with a chatbot for effortless self-service.
Learn how Hexagon achieved major time savings in docs release by moving to dynamic content delivery.
Ready to move forward?
