Meet Fluid Topics
Fluid Topics is a powerful, AI-driven Content Delivery Platform that unifies your content and connects your users with the right product knowledge, when and where they need it. Provide relevant, personalized and trusted answers across your entire ecosystem.
The Easiest Way to Leverage Enterprise Knowledge
Streamline Content Integration
and Unify Your Knowledge
The Fluid Topics Content Delivery Platform ingests all types of product content and unifies them into a smart knowledge hub where all your information is centralized.
We seamlessly integrate with your existing CMS, authoring tools, CCMS, helpdesk systems and other enterprise applications, offering out-of-the-box connectors so your teams don’t have to change their processes.
Provide Product Answers
In All Your Channels
Streamline the way you publish and deliver content. Provide your customers with accurate knowledge, just when they need it and right where they are, whether that’s inside a chatbot, on your website, in your support channels, or even in community portals such as Salesforce.
Publish as often as required and ensure your documentation is always aligned with your product updates.
Create Contextualized Experiences For All Users
Deliver the most relevant results with our AI-powered search engine. Give your customers tailored answers that fit their product, profile and unique needs.
Our technology offers full support for your global operations with the same speed, reliability, and advanced NLP capabilities.
Measure and Improve
the Impact of Your Content
Get the tools you need to collect feedback, measure, and improve the impact of your product knowledge on your organization. See how your users interact with your content, identify what they like, anticipate their frustrations, and refine your content before you’re even asked.
Enrich your knowledge of user preferences, history, and interests, and leverage it all to offer better customer service while fully respecting privacy and security.
Deliver Your AI Projects Today
Accelerate the deployment of your AI projects by seamlessly integrating cutting-edge technology into your stack.
With Fluid Topics, equip your entire organization with out-of-the-box core services for powering Retrieval Augmented Generation (RAG) scenarios including computation of embeddings and semantic search, manage prompts, and benefit from an API-first architecture to enrich your applications.
Fluid Topics GenAI Applications
Leverage turnkey GenAI modules and accelerate the deployment of your AI projects
by integrating innovative technology into your stack.
Proven Results in Weeks not Years
A Platform Compatible With Your Entire Business
Boost Your Product Knowledge and Scale Your Operations
Take your content operations to the next level. Streamline the way you publish and deliver content, increase your team's productivity and improve your user experience without disrupting your writing processes.
Learn moreBuild AI Knowledge On
A Single Content Platform
Champion your content services through an AI-powered enterprise-grade platform that scales securely. Deploy out-of-the-box GenAI apps and empower your organization to deliver the next generation of content experiences.
Learn moreDelight Customers and Cut Unnecessary Tickets
Reduce calls and tickets by providing customers with relevant and personalized answers when and where they need it. Anticipate their needs and optimize their journey while maximizing your customer support team's efficiency.
Learn moreMaximize Your Field Service Efficiency with Mobile Knowledge
Enable your field technicians with the information and digital tools they need to get the job done right, wherever they are and improve your field service operations. Increase uptime and exceed your SLAs.
Learn moreDrive Real Results with AI-Enabled Knowledge
Give your teams the tools they need to build exceptional AI-powered content experiences. Provide your customers with the unique solution they need to solve their challenge and be on their way.
Learn more