Rapidly deploy GenAI assistants powered by your product knowledge
Fluid Topics brings personalized GenAI experiences to life, enabling employees, customers, agents, and partners to interact seamlessly and engage more fully with your content and products.
GenAI for your business
With generative AI built into our Product Knowledge platform,
Fluid Topics enables organizations to improve efficiency, offer intelligent self-service,
recommend actions, provide clear answers, and make searching effortless.
No-code GenAI toolkit
Kick off instantly with a no-code, ready-to-deploy GenAI toolkit that transforms how users engage with your product knowledge.
Complete product context
Leverage AI that understands your entire product knowledge, driving smarter decisions and better outcomes across your business, without costly infrastructure changes.
Safe & Compliant AI
With security and compliance integrated from the ground up, you can confidently use AI while keeping your content and users protected.
Delegate the busywork to GenAI
Activate AI assistants instantly
Transform how users find, read and navigate your content by placing AI interactions at the core of a new digital experience. In just a few clicks, you can enrich your product knowledge with capabilities such as real-time translation, interactive chatbots, content summarization, code generation, and more.
RAG chatbot
On-the-fly translation
Code assistant
Summarization
Manage prompts with ease
Fluid Topics offers a suite of GenAI-powered tools ready to use from day one. Design the exact experience you want, whether by using prebuilt templates or creating custom prompts from scratch. With our drag-and-drop builder, you can insert personalized, prompt-based widgets anywhere in the user journey, tailoring interactions to your business needs.
Decide which LLM to use
Fluid Topics supports BYO-LLM or “Bring you own LLM”, enabling you to select the most suitable large language model for each use case. Whether you prioritize performance, domain expertise, or cost, you can set a default model and provider across all AI features or customize the model per assistant, ensuring optimal results for each scenario.
Dive into AI insights
Access in-depth analytics on how your GenAI assistants are used and uncover your users’ needs, interests, challenges, and preferences as they explore your product knowledge, all while safeguarding their privacy.
AI Profiles
User journey analytics
See what’s possible with Fluid Topics and GenAI
AI Chatbot
Give your users the ability to interact in natural, conversational language. Whether they’re exploring your product or resolving complex issues, the chatbot provides real-time answers, leveraging your centralized knowledge, context, and permissions.
Explore our chatbot
Augmented support agent
Equip your support team with an AI assistant that lightens their workload. It can draft ticket responses and instantly suggest the most relevant documentation, helping agents respond faster and with greater accuracy.
Translation
Let users instantly translate topics, including titles, content, and the table of contents, into their preferred language, even if the documentation isn’t available in that language. One click makes your content accessible to a global audience for a smoother, more inclusive experience.
Code explainer
Automatically create clear explanations and annotations for your code examples, deliver practical, ready-to-use snippets, translate them across multiple programming languages, and guide users to understand both how the code works and how to apply it in real-world scenarios.
Summarization
Help users navigate lengthy or complex product information by providing clear, concise summaries that highlight the most important points, making it easier to understand, retain, and act on key insights.
Built for trust,
backed by standards
Fluid Topics meets top security and privacy standards, ensuring your customer data is protected. Scale with confidence while staying compliant across every interaction, every time.
Security
Leverage enterprise-grade security built on robust principles, including encryption, single sign-on (SSO), and detailed audit logs. Fully ISO 27001-2022 certified, it ensures your AI operations meet the highest compliance standards.
Safeguarded Data
Maintain full control and privacy over your data. All embedding computations and storage for semantic search occur internally, ensuring security and compliance. Combined with our BYO-LLM approach, this provides complete oversight of sensitive information.
Permissions
Precisely manage roles and content access to protect sensitive information while maintaining smooth workflows. Apply defined visibility rules consistently, including for dynamically feeding LLMs, ensuring RAG scenarios adhere to the same security standards.
Scalability
Scale with confidence. Our cloud-based AI solution is designed for enterprise environments, offering seamless integration with your existing systems while handling growing workloads effortlessly.
Frequently Asked Questions
Generative AI (GenAI) is a type of artificial intelligence designed to create new content by learning patterns from existing data. It can produce realistic and imaginative text, images, audio, and other media, transforming industries such as entertainment, marketing, and healthcare.
Ready to move forward?
Talk to one of our Product Knowledge experts
