Role > Field Service

Boost field service efficiency with mobile product knowledge

Fluid Topics serves Field Service teams with the right information at the right time to augment technician productivity and improve uptime.

See Fluid Topics in Action

Two construction workers wearing hard hats and safety vests look at a tablet together. Floating buttons read: START PROCEDURE, EXTRACT PARTS & TOOLS, and TRANSLATE THIS TOPIC.

Maximize system availability and SLA performance

Cut resolution time and improve first-time fix rates by giving your teams instant access to contextual information for the exact equipment and installations they are servicing. Enable technicians with AI dynamically tailoring documentation for specific assets and tasks.

Tablet and Phone showing same topic with Ai assisted actions to interact with technical documentation. A group of user is represented on the top.

Work smarter, even offline

Reduce truck rolls and equip your workforce with an app built for every field scenario. Whether connected or not, they have the tools to work smarter, get the job done right the first time, and capture and share field data to accelerate future service calls.

Tablet with technical documentation show off a offline mode button.

Drive success for your service partners

Your partners can access a self-service portal aligned with their product portfolio and installations. Strong security measures ensure you control access to information. Collaboration tools foster community building and shared expertise.

Mobility Co. partners portal homepage dedicated to partners.

Maintain compliance and protect your teams

Maintain continuous access for your teams to verified procedures, safety measures, and product information. Provide content through responsive and reliable systems that encourage proper process compliance and allow for monitoring of usage. This approach promotes regulatory compliance and creates a safer environment for employees and end users alike.

Two workers in reflective vests use a tablet, with an overlay showing a high-risk operation safety checklist. Checklist items include site risk assessment, PPE compliance, tool/equipment verification, and checklist done.

Features for Field Service Teams

Search & Find
Interaction & Feedback
Offline Mode
Smart Mobility
Asset-Centric Integrations

Find the Right Information

Fluid Topics contextual search capabilities enable users to immediately locate and access the information for a specific installation.

Explore Fluid Topics Search

A conversation showing a user requesting maintenance documentation, with a response providing a maintenance guide.

Collaboration in the Workplace

Technicians can bookmark, rate, comment on documentation, provide feedback and suggest enhancements directly from the application. They can share information among themselves on best practices.

A collage shows a man with thumbs up/down icons and Was this helpful?, a worker with Maintenance Guide and Parts Replacement, and a woman saying, This section should be updated, and Thank you, working on it!.

Access Product Information, Even With no Network

Field service teams can download content to their computer or mobile device through offline mode, allowing them to work without an internet connection. When back online, all updates and changes are automatically synced with the system

A smartphone displays a technical document with a 3D building diagram on a purple background. Next to it, a purple sync icon is shown with lines connecting the phone and the icon, symbolizing synchronization or data sharing.

All Product Information, Optimized for Every Device & Screen

Benefit from a responsive interface that adapts automatically to the size of the screen, and perfect rendering of any formats including interactive SVGs and 3D images.

The image shows a digital document titled "Structural Load Distribution" displayed on a tablet and smartphone. It outlines structural and architectural specifications for a building, including load paths and integration details, with 3D models and features for user interaction.

Seamless integration with your existing systems

Fluid Topics integrates with your entire tool stack to gather in one central place and provide instant access to all product information, including your technical documentation, PLM, PIM, spare part systems, and more.

A diagram showing various support resources (PLM, PIM, Learning & Training, Technical Docs, Spare Part Systems, Asset Records, Compliance KB) leading to a Self-Service Knowledge Base page for technical support.

Search & Find

Find the Right Information

Fluid Topics contextual search capabilities enable users to immediately locate and access the information for a specific installation.

Explore Fluid Topics Search

Interaction & Feedback

Collaboration in the Workplace

Technicians can bookmark, rate, comment on documentation, provide feedback and suggest enhancements directly from the application. They can share information among themselves on best practices.

Offline Mode

Access Product Information, Even With no Network

Smart Mobility

All Product Information, Optimized for Every Device & Screen

Benefit from a responsive interface that adapts automatically to the size of the screen, and perfect rendering of any formats including interactive SVGs and 3D images.

Asset-Centric Integrations

Seamless integration with your existing systems

Hear more from Industry Leaders Using Fluid Topics

Read customer story

“Fluid Topics has enhanced the search experience. The portal improves the way users can navigate our content, allowing them to find solutions in a snap and improve service levels.”