Industry > Manufacturing

Delivering knowledge contextual to each product and situation

Fluid Topics brings real-time product information to the point of need, supporting not only internal teams but also the extended network of sales, distribution, dealer, and service partners.

See Fluid Topics in Action

An illustration of a technical support self-service knowledge base for "Mobility Co." featuring service categories like trains, ships, trucks, planes, building, and software support. There are four diverse individuals depicted in circular images, and one man in work attire and safety gear stands prominently in the foreground.

Why Fluid Topics for the Manufacturing Industry?

Technical documentation is essential for every manufacturing organization. Providing the right product information that is matching the specificities of a device, exactly when and where it’s needed, particularly during installation, maintenance, and repair, is crucial for boosting employee productivity and enhancing the customer experience.

Fluid Topics helps you centralize all your product knowledge and maintenance resources, making it easy to deliver personalized, context-aware information to employees, customers, and partners. By ensuring consistent and up-to-date documentation across all channels, Fluid Topics also helps you stay compliant with industry regulations and quality standards, minimizing risk and supporting audit readiness.

A construction worker in a yellow hard hat and work attire is using a tablet to review a document, which outlines architectural specifications and structural components for a building project.

Smarter service experiences that improve uptime

Equip users and technicians with asset-specific information and tailored product knowledge relevant to each machine or process.
Enable seamless content experiences on mobile, making images, graphics, and videos readily accessible.
Increase technicians’ productivity on-the-go with product information available even where they’re offline.

A person wearing a hard hat and green vest is looking at a tablet displaying a drone maintenance dashboard, with a device list that includes various drones.

Enhance efficiency with personalization and collaboration

Accelerate onboarding and upskilling with personalized knowledge experiences based on your existing documentation.
Facilitate knowledge sharing by giving field technicians instant access to the latest information and ensuring consistent team alignment.
Create, annotate and share custom books and documentation within communities of practice and interest.

A tablet displays a help center article with diagrams. On the right, icons and images of field technicians are shown with options to rate, send feedback, create a collection, and add a bookmark.

Simplify selling and servicing for partners

Give dealers, distributors, and resellers tailored access to product knowledge based on their sales and service authorizations.
Provide your Service Partners with the latest product updates and knowledge, so they can serve as a true extension of your team.

A webpage titled "Welcome to your Partner Portal" for Mobility Co., featuring sections for Plane, Building, and Software Support, along with main topics and support resources.

AI and smart assistant

Go beyond keyword search with an assistant capable of answering questions.
Deploy a chatbot that limits its responses to the exact device configuration, thereby avoiding misinformation.
Make your content accessible in any language without pre-translation, leveraging AI-powered live translation.

A set of AI assistant interactions that can be found inside Fluid Topics like Summarize this topics, translate, generate a test or extract parts and tools

Features for the manufacturing industry

Contextual Search
Offline Documentation
Saved Searches and Alerts
Smart Mobility
Analytics

Deliver the most relevant content with AI-powered results

Whether performing a quick keyword search or interacting with a bot, receive contextual answers and swiftly access information tailored to the unique configuration of the machine or device requiring service, as well as the user’s profile and skill level.

Learn more about AI Search

A conversation showing a user requesting maintenance documentation, with a response providing a maintenance guide.

Ensure customers have Access to your content even offline

The offline mode allows authorized users to download content to their computer or mobile device for access without an internet connection. Once reconnected, all changes and updates are automatically synchronized with the system.

A tablet screen displaying a document titled "Field Maintenance Operation" with information about structural specifications for Tower A. It includes features for offline mode and highlights various system components and updates.

Keep your users updated about their favorite topics

Automatically alert users whenever new content is added or existing material is updated, so they’re always in the know.

A notifications center displaying recent updates, including messages about a shared book, a topic update and a new group member.

Your documentation, optimized for every device & screen

Benefit from a responsive interface that adapts to the size of the screen, and perfect rendering of any formats including interactive SVGs and 3D images.

The image shows a digital document titled "Structural Load Distribution" displayed on a tablet and smartphone. It outlines structural and architectural specifications for a building, including load paths and integration details, with 3D models and features for user interaction.

Improve your knowledge with actionable insights

Analyze user interactions to identify knowledge gaps and product or process issues. Capture real-time feedback to continuously refine guides and procedures according to team needs.

Deliver the most relevant content with AI-powered results

Learn more about AI Search

Offline Documentation

Ensure customers have Access to your content even offline

Saved Searches and Alerts

Keep your users updated about their favorite topics

Automatically alert users whenever new content is added or existing material is updated, so they’re always in the know.

Smart Mobility

Your documentation, optimized for every device & screen

Benefit from a responsive interface that adapts to the size of the screen, and perfect rendering of any formats including interactive SVGs and 3D images.

Analytics

Improve your knowledge with actionable insights

Analyze user interactions to identify knowledge gaps and product or process issues. Capture real-time feedback to continuously refine guides and procedures according to team needs.

How Fluid Topics supports compliance with EU Machinery Regulation 2023/1230 and the Digital Product Passport

The EU Machinery Regulation 2023/1230 mandates that manufacturers provide complete, accurate, and accessible machinery information across the entire product lifecycle. In parallel, the EU’s Digital Product Passport (DPP) initiative further emphasizes the need for structured, interoperable, and transparent product data.

Fluid Topics helps manufacturers stay compliant by enabling the delivery of structured, searchable, and always up-to-date product knowledge in a digital format with optional print support. Our platform is designed to align with DPP requirements by facilitating the integration and exchange of product information across systems and stakeholders.

This digital-first approach ensures that operators, technicians, and partners can access relevant information when and where they need it, boosting safety, improving service efficiency, strengthening customer trust, and fulfilling both regulatory and DPP-related obligations.

Hear from our customers

Read customer story

“The subsequent launch of Fluid Topics has been a huge success. Providing users and technicians with easy access to an interactive technical documentation, in their preferred format, is an important factor for the smooth installation of a new machine and for the overall customer satisfaction “