Improving User Safety with Tech Doc
Read the articleDelivering knowledge contextual to each product and situation
Fluid Topics brings real-time product information to the point of need, supporting not only internal teams but also the extended network of sales, distribution, dealer, and service partners.
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Top companies deliver with Fluid Topics
Why Fluid Topics for the Manufacturing Industry?
Technical documentation is essential for every manufacturing organization. Providing the right product information that is matching the specificities of a device, exactly when and where it’s needed, particularly during installation, maintenance, and repair, is crucial for boosting employee productivity and enhancing the customer experience.
Fluid Topics helps you centralize all your product knowledge and maintenance resources, making it easy to deliver personalized, context-aware information to employees, customers, and partners. By ensuring consistent and up-to-date documentation across all channels, Fluid Topics also helps you stay compliant with industry regulations and quality standards, minimizing risk and supporting audit readiness.
Smarter service experiences that improve uptime
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Equip users and technicians with asset-specific information and tailored product knowledge relevant to each machine or process.
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Enable seamless content experiences on mobile, making images, graphics, and videos readily accessible.
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Increase technicians’ productivity on-the-go with product information available even where they’re offline.
Enhance efficiency with personalization and collaboration
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Accelerate onboarding and upskilling with personalized knowledge experiences based on your existing documentation.
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Facilitate knowledge sharing by giving field technicians instant access to the latest information and ensuring consistent team alignment.
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Create, annotate and share custom books and documentation within communities of practice and interest.
Simplify selling and servicing for partners
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Give dealers, distributors, and resellers tailored access to product knowledge based on their sales and service authorizations.
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Provide your Service Partners with the latest product updates and knowledge, so they can serve as a true extension of your team.
AI and smart assistant
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Go beyond keyword search with an assistant capable of answering questions.
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Deploy a chatbot that limits its responses to the exact device configuration, thereby avoiding misinformation.
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Make your content accessible in any language without pre-translation, leveraging AI-powered live translation.
Features for the manufacturing industry
- Contextual Search
- Offline Documentation
- Saved Searches and Alerts
- Smart Mobility
- Analytics
Deliver the most relevant content with AI-powered results
Whether performing a quick keyword search or interacting with a bot, receive contextual answers and swiftly access information tailored to the unique configuration of the machine or device requiring service, as well as the user’s profile and skill level.
Ensure customers have Access to your content even offline
The offline mode allows authorized users to download content to their computer or mobile device for access without an internet connection. Once reconnected, all changes and updates are automatically synchronized with the system.
Keep your users updated about their favorite topics
Automatically alert users whenever new content is added or existing material is updated, so they’re always in the know.
Your documentation, optimized for every device & screen
Benefit from a responsive interface that adapts to the size of the screen, and perfect rendering of any formats including interactive SVGs and 3D images.
Improve your knowledge with actionable insights
Analyze user interactions to identify knowledge gaps and product or process issues. Capture real-time feedback to continuously refine guides and procedures according to team needs.
Contextual Search
Deliver the most relevant content with AI-powered results
Whether performing a quick keyword search or interacting with a bot, receive contextual answers and swiftly access information tailored to the unique configuration of the machine or device requiring service, as well as the user’s profile and skill level.
Offline Documentation
Ensure customers have Access to your content even offline
The offline mode allows authorized users to download content to their computer or mobile device for access without an internet connection. Once reconnected, all changes and updates are automatically synchronized with the system.
Saved Searches and Alerts
Keep your users updated about their favorite topics
Automatically alert users whenever new content is added or existing material is updated, so they’re always in the know.
Smart Mobility
Your documentation, optimized for every device & screen
Benefit from a responsive interface that adapts to the size of the screen, and perfect rendering of any formats including interactive SVGs and 3D images.
Analytics
Improve your knowledge with actionable insights
Analyze user interactions to identify knowledge gaps and product or process issues. Capture real-time feedback to continuously refine guides and procedures according to team needs.
How Fluid Topics supports compliance with EU Machinery Regulation 2023/1230 and the Digital Product Passport
The EU Machinery Regulation 2023/1230 mandates that manufacturers provide complete, accurate, and accessible machinery information across the entire product lifecycle. In parallel, the EU’s Digital Product Passport (DPP) initiative further emphasizes the need for structured, interoperable, and transparent product data.
Fluid Topics helps manufacturers stay compliant by enabling the delivery of structured, searchable, and always up-to-date product knowledge in a digital format with optional print support. Our platform is designed to align with DPP requirements by facilitating the integration and exchange of product information across systems and stakeholders.
This digital-first approach ensures that operators, technicians, and partners can access relevant information when and where they need it, boosting safety, improving service efficiency, strengthening customer trust, and fulfilling both regulatory and DPP-related obligations.
Hear from our customers
“The subsequent launch of Fluid Topics has been a huge success. Providing users and technicians with easy access to an interactive technical documentation, in their preferred format, is an important factor for the smooth installation of a new machine and for the overall customer satisfaction “
Aurélien Unfer
Project Manager, New Information and Communication Technologies at Liebherr Mining
Top companies use Fluid Topics
We create cutting-edge technical content experiences that provide our customers with the competitive edge they need to succeed.
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