Hitachi Vantara’s Content Transformation with Fluid Topics
Hitachi Vantara set out to completely rethink its Content Experience, starting with a bold vision from the tech docs team.
The goal? Deliver a personalized, seamless user journey that reflects the brand and drives real business impact.
But they needed more than just a portal, they needed a flexible, future-ready platform that could evolve with user expectations and upcoming business cases.
Choosing the right Content Delivery Platform didn’t just support their content strategy, it transformed how they engage users and drive innovation across the company with their vendor partner.
Fabrice Lacroix and Jyoti Lakshmi Ramchandra discussed how Hitachi Vantara’s approach to Content Experience is setting new standards across the industry.
In this session, you’ll learn:
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How they managed their CX transformation process, from building and collecting the various business cases to implementing the solution in phases
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What mattered in choosing a vendor, especially avoiding lock-in
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Why a shared vision and co-creation with the vendor were key to success
