How does the chatbot access and use our content?

Fluid Topics centralizes all your content sources into a unified, AI-ready knowledge hub. It restructures and enriches your product documentation so that the chatbot can deliver the most relevant and trustworthy answers.

How fast can we deploy the chatbot?

Deployment is fast and straightforward. Fluid Topics provides all the building blocks—embeddings, semantic search, vector databases, and orchestration—so you can launch a RAG-powered chatbot in weeks instead of months.

Which AI models does the chatbot support?

Fluid Topics integrates seamlessly with leading LLM providers such as OpenAI, Azure OpenAI, Claude, and Gemini. You can select and switch models depending on your performance, compliance, and cost requirements.

Can the chatbot provide sources for its answers?

Yes. Every answer is backed by transparent sourcing and direct links to your documentation, giving users confidence in the accuracy of responses.

Use case > Chatbot

Your chatbot,
securely grounded in your product knowledge

Redefine product support through an AI chatbot that delivers self-service at scale, offering users real-time, context-aware answers from your proprietary knowledge, while ensuring full compliance with security and access control policies.

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Person using laptop viewing dashboard with charts and chatbot asking feature usage questions.

Teams at leading companies deliver with Fluid Topics

Your content, optimized for AI

Fluid Topics seamlessly connects and centralizes all your content sources into a unified, AI-ready knowledge hub. By enriching and restructuring your product information, it ensures your chatbot provides the most relevant and accurate replies.

Fast to deploy, easy to maintain

Don’t spend months struggling to sort out the latest trends in technology integrate, test, and deploy a mix of disconnected tools. With Fluid Topics, you get everything you need to launch a RAG-powered chatbot fast. The platform takes care of the heavy lifting like embeddings with best-in-class sentence transformers, similarity search with vector databases, and preconfigured orchestration, so you can focus on getting results.

Search smarter, with content you trust

Leveraging advanced semantic search, the chatbot provides accurate, conversational, and up-to-date answers based on your content. Users can move between responses and documentation without interrupting the session. Each answer includes transparent sourcing and direct links to relevant material.

User ask how to switch CodeHub language; response shows steps through Setting, Preference, Language.

Review and evaluate chatbot interactions

Gain valuable insights into your chatbot’s performance with powerful tools to review extensive chat logs. By capturing user feedback and analyzing user interactions such as RAG traces and LLM activation, you can thoroughly evaluate the accuracy, relevance, and effectiveness of the chatbot’s responses. This granular analysis helps identify recurring challenges, pinpoint gaps in knowledge, and uncover patterns in user behavior.

Built on trust, security and governance

The Fluid Topics chatbot enforces robust security measures to protect sensitive content, and full traceability of interactions. It operates in strict alignment with data governance policies and respects all user permission rules, offering a compliant and reliable conversational experience for enterprise environments.

Audit logs

GDPR compliant

No model training on your data

The ultimate playground

Strong Integrations

Fluid Topics provides pre-built connectors to a variety of LLMs such as OpenAI, Azure OpenAI, Claude or Gemini, allowing you to choose and deploy the model that aligns with your requirements.

Customization & Control

We offer complete flexibility to fine-tune prompts, customize the chatbot user interface, and tailor business rules, supporting a wide variety of use cases and specialized GenAI tasks.

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Frequently Asked Questions

Unlike generic chatbots, the Fluid Topics chatbot is securely grounded in your proprietary product knowledge. It ensures accurate, real-time, and context-aware answers while respecting all security, compliance, and access control policies.