When customers first start using a product or encounter an issue, how does your company provide support? Do users need to open support tickets and wait for a response? Or spend hours searching through detailed documentation on your help center, only to not find the information they need? The bottom line is that seamless access to relevant product knowledge is essential for companies to deliver efficient customer experiences.
Read this eBook to answer the following questions:
- What is context-sensitive help?
- How do contextual help tools generate 4 key business benefits?
- What are 5 types of context-sensitive help systems?
- How does Fluid Topics provide relevant user support directly within product and software interfaces?
