💻 Customer Testimonial Webinar: How KONE Delivers Smart Information for Smarter Cities

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Future-ready content solution for enterprise success

With Fluid Topics, transform your product and technical documentation into a strategic asset. Whether it’s increasing operational efficiency with smarter content delivery or integrating AI into your processes, get immediate results.

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Connect your product knowledge to business outcomes

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Redefine how users find and read product information with Generative AI. Automate processes and workflows with Agentic AI that is fed by your technical knowledge.

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Unify your teams on one powerful platform

  • Knowledge Managers
  • Product Engineering
  • IT Teams
  • Field Service
  • Customer Support

Knowledge Managers

Consolidate all product and technical knowledge in a single AI-powered platform. Enable your documentation teams to deliver consistent and context-rich content across every channel.

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Product Engineering

Accelerate time to market by aligning documentation with your product roadmap. With Fluid Topics, your product and engineering teams gain instant access to the right technical content, collaborate effortlessly in real time, and maintain up-to-date documentation, ensuring features are developed and shipped faster than ever.

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IT Leaders

Leverage Fluid Topics’ ready-to-use integrations and scalable infrastructure to equip your IT department with the tools they need for Generative AI and Agentic AI projects.

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Field Service

Provide field service teams with mobile-ready, contextual knowledge precisely when and where they need it. Support technicians in troubleshooting and resolving issues faster to increase first-time fix rates and reduce downtime.

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Customer Support

Facilitate onboarding for customer support teams by making them productive from day 1. Equipped with AI, they can resolve any issue, decrease escalations, and speed up response times, cutting overall support costs.

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Knowledge Managers

Knowledge Managers

Consolidate all product and technical knowledge in a single AI-powered platform. Enable your documentation teams to deliver consistent and context-rich content across every channel.

Learn more
woman reviewing content on screen while holding tablet.
Product Engineering

Product Engineering

Accelerate time to market by aligning documentation with your product roadmap. With Fluid Topics, your product and engineering teams gain instant access to the right technical content, collaborate effortlessly in real time, and maintain up-to-date documentation, ensuring features are developed and shipped faster than ever.

Learn more
Man in hard hat operating a robotic arm and inspecting its movement in an industrial setting.
IT Teams

IT Leaders

Leverage Fluid Topics’ ready-to-use integrations and scalable infrastructure to equip your IT department with the tools they need for Generative AI and Agentic AI projects.

Learn more
engineer ai in it service management.
Field Service

Field Service

Provide field service teams with mobile-ready, contextual knowledge precisely when and where they need it. Support technicians in troubleshooting and resolving issues faster to increase first-time fix rates and reduce downtime.

Learn more
technician-inspects-modern-elevator-system
Customer Support

Customer Support

Facilitate onboarding for customer support teams by making them productive from day 1. Equipped with AI, they can resolve any issue, decrease escalations, and speed up response times, cutting overall support costs.

Learn more
Two female customer support agents wearing headsets, talking while looking at a computer.

Why Fluid Topics is essential for your AI projects

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Whether it’s deploying chatbots, supporting field teams or onboarding new hires, the effectiveness of Generative AI relies on content that is structured, up-to-date, unified and optimized for LLMs.

However, many organizations struggle to deliver production-grade AI solutions that provide relevant results because their information is often out of sync, siloed, or poorly prepared. Building a Retrieval Augmented Generation system in-house often proves to be resource-intensive, technically complex, and a distraction from strategic goals.

Fluid Topics overcomes these challenges by transforming your content into a secure knowledge hub that offers advanced semantic search and feeds AI with relevant content for faster and more accurate outcomes.

The solution behind global success stories

“Our objective was to shift the service culture from ‘call for solution’ to ‘information self-service.’ After launching the Documentation Portal with Fluid Topics, we achieved a 34% reduction in support tickets within a month.”

Johannes Müller

Head of Tech Communication and Quality Management

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“Fluid Topics provided significant value by unifying our content and centralizing our publishing, allowing us to instantly communicate about 1 million products across 60 websites and 25 portals.”

Nelson Abbey

Principal Information Developer at JCI

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“Integrating our help content with a chatbot helped us achieve a 65% support deflection rate, saving time while empowering users to find answers on their own.”

Sagar Garuda

Senior Director of Learning at Darwinbox

Discover the case study

It all starts with trust

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Enterprise-Grade Security

Our platform is built to exceed the most demanding enterprise standards. Security is paramount, data privacy is by design. We are ISO 27001:2022 certified, and our cloud services ensure scalability to support your business growth.

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Roadmap Discussions

We invite clients regularly to exclusive sessions sharing transparent updates on upcoming features and product plans, fostering collaboration and feedback.

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Enterprise Community

Participate in focused sessions designed to engage with experts and peers, where you can ask detailed questions and gain in-depth insights into best practices for maximizing your usage of Fluid Topics at scale.

Work with our partners

Leverage our extensive partner ecosystem to explore the possibilities with Fluid Topics and transform your vision into reality.

Discover our partners

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