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Fabrice LACROIX

Articles written by Fabrice LACROIX

CEO of Fluid Topics

Woman sitting at office desk using AI software.

7 AI Use Cases Every CIO Should Prioritize

AI

Feb 16, 2026

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10 min read

Man holding tablet walking through data servers.

How to Launch Successful AI Projects: CIO Lessons

AI

Feb 10, 2026

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10 min read

Man in a tie and button down shirt on a desktop computer with code and graphs digitally overlaid.

Why 60% of AI Projects Will Fail This Year (& How CIOs Can Beat the Odds)

AI

Feb 05, 2026

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6 min read

Technician in protective gear, performing maintenance on an elevator.

How KONE Delivers the Right Information to Technicians Instantly

Industry Insights

Feb 03, 2026

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12 min read

Woman coding software on desktop computer at office desk.

Top Software Tools for Product Engineers in 2026

Engineering

Jan 30, 2026

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19 min read

Person in a suit touching digital overlay showing with a video icon.

5 Knowledge Management Trends Defining 2026

Industry Insights

Jan 28, 2026

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9 min read

A person is coding at a desk with two monitors displaying programming code, in a dimly lit room.

The Best Software Documentation Tools in 2026

Content Ops

Jan 15, 2026

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20 min read

Woman with glasses looking into digital data center screens.

6 Technical Documentation Trends to Watch in 2026

Industry Insights

Jan 07, 2026

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10 min read

Abstract purple wave background adorned with scattered stars.

Fluid Topics In Review: 2025

Company

Dec 17, 2025

•

5 min read

Group of people sitting and watching presentation on large screen in conference room.

23 CIO Events to Attend in 2026

Events

Dec 09, 2025

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9 min read

Side view of a row of people sitting, listening, and taking notes at a conference.

How Content Teams Can Prepare for 2026: Lessons from 2025’s Biggest Conferences

Events

Dec 02, 2025

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11 min read

Person using laptop with digital 'UPDATE' progress bar on transparent screen, futuristic vibe.

How to Simplify Documentation Publishing for Software Product Releases

Content Ops

Nov 28, 2025

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12 min read

Business professionals mingling indoors with natural light from large windows.

18 Technical Writing Conferences to Attend in 2026

Events

Nov 18, 2025

•

8 min read

Person in blue shirt working at a desk with laptop, monitor, and coffee cup.

Agentic AI vs Generative AI: A Guide for Technical Writers

AI

Oct 24, 2025

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8 min read

Woman with braided hair smiling at computer, with laptop, plant, and cup on desk.

Rethinking Product Information: The Evolving Role of Tech Writers

Content Ops

Sep 12, 2025

•

10 min read

self service customer support.

Self Service Customer Support: 7 Practices to Improve Your Strategy

Customer Support

Aug 19, 2025

•

11 min read

A blurred image of an audience seated in a conference room, facing a screen.

Top CIO Events to Attend in 2025

Events

Aug 11, 2025

•

7 min read

Person at desk using multiple monitors showing data and graphs, with plant and smartphone on desk.

4 Benefits of Product Documentation Analytics According to Our Customers

Product

Aug 05, 2025

•

8 min read

Blue electric plug and socket made of glowing dots and lines on dark background.

Popular Integrations with Fluid Topics to Enhance Your Content Workflow

Product

Jul 29, 2025

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7 min read

A person typing on a laptop with a code symbol overlay and greenery in the background.

Documentation Portal vs Website: What’s the Real Difference?

Product

Jul 15, 2025

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9 min read

Woman in an office, typing, and looking at computer monitors that show AI.

How Adobe DITAWORLD Experts are Navigating Content in an AI Era

Events

Jun 24, 2025

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10 min read

Digital icons of metrics, content, and learning systems over a person typing on laptop.

6 Strategies to Develop Product Knowledge

Content Ops

Jun 19, 2025

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10 min read

Person touching a tablet and a spending chart showing less spending and more growth over time.

5 Ways Product Knowledge Platforms Save Companies Millions

Product

Jun 13, 2025

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12 min read

IT worker on computer with digital screen behind him that says AI.

Hey IT Department, Please Don’t Build Your Own RAG System

AI

May 20, 2025

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13 min read

Man and woman sitting next to each other in an office looking at computer monitor and smiling.

A Guide to Product Knowledge

Content Ops

May 05, 2025

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11 min read

magnifying glass over AI with round tokens on both sides with analytics and messages and lightbulbs.

The Rise of AI in Product Knowledge Management: 30+ Statistics

Industry Insights

Apr 29, 2025

•

5 min read

man smiling with tablet in hands and digital search bar overlayed.

Fluid Topics: Your Semantic Search Solution for Relevant Results

Product

Apr 25, 2025

•

7 min read

man against black wall holding phone with search bar.

3 Must-Have Semantic Search Use Cases

Product

Apr 22, 2025

•

7 min read

AI on blue purple background with microchip design.

13 AI Tools for Technical Writers that aren’t ChatGPT

Content Ops

Apr 18, 2025

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16 min read

woman reviewing content on screen while holding tablet.

What ConVEx 2025 Taught Us About Future-Proofing Content

Events

Apr 17, 2025

•

8 min read

Search Engine Mockup.

The Evolution of Search Engines: Past, Present & Future

Industry Insights

Apr 15, 2025

•

5 min read

search bar and arrow on purple background.

Understanding Semantic Search: What it is and How to Use it

Product

Apr 09, 2025

•

9 min read

Man typing on computer in office with large desktop screen.

10 Challenges Technical Writers Face and How to Solve Them

Content Ops

Apr 08, 2025

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4 min read

woman on computer surrounded by code tags.

How AI is Reshaping Technical Writing: Semantic Enablement

Content Ops

Mar 26, 2025

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9 min read

different data icons around search bar and person holding magnifying glass.

How AI is Reshaping Technical Writing: Metadata

Content Ops

Mar 26, 2025

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5 min read

digital file with sub topics and hands on keyboard.

How AI is Reshaping Technical Writing: Structure

Content Ops

Mar 26, 2025

•

6 min read

Technical Writer at her desk

What Does a Technical Writer Do?

Content Ops

Mar 11, 2025

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9 min read

Digital content moving from one folder to another overlayed on person typing on laptop.

4 Insights to Avoid Content Migration Headaches

Content Ops

Feb 28, 2025

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9 min read

Hands under icons representing content operations arranged in a circle around the word ‘Content’.

What is Content Operations and Why is it Important?

Content Ops

Feb 21, 2025

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11 min read

smiling customer looking at phone due to benefits of self service portal.

6 Benefits of a Self-Service Portal

Product

Jan 29, 2025

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8 min read

Hands on keyboard, AI transforming technical documentation.

How Generative AI is Transforming the World of Technical Documentation

AI

Jan 20, 2025

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13 min read

technical documentation web.

The Hidden Complexity of Delivering Technical Documentation on the Web

Content Ops

Jan 16, 2025

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15 min read

On site technician wearing protective gear and using tablet to look at technical diagrams.

5 Technical Documentation Trends to Shape Your 2025 Strategy

Industry Insights

Jan 06, 2025

•

10 min read

background of 2024 recap.

Your Fluid Topics Favorites of 2024

Company

Dec 19, 2024

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5 min read

contextual help.

Contextual Help: 5 Ways to Provide Relevant In-Product Support

Product

Dec 17, 2024

•

10 min read

technical communications conferences.

17 Must-Attend Technical Communications Conferences in 2025

Events

Dec 05, 2024

•

8 min read

Documentation challenges.

9 Documentation Challenges Solved with a Product Knowledge Platform

Content Ops

Dec 02, 2024

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14 min read

knowledge management metrics.

8 Knowledge Management Metrics to Track for Business Success

Product

Nov 21, 2024

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15 min read

enterprise knowledge platform.

Enterprise Knowledge Platform: The Key to Empowering Documentation Teams

Product

Oct 31, 2024

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8 min read

enterprise knowledge management files.

Enterprise Knowledge Management: Key Concepts & Essentials

Content Ops

Oct 21, 2024

•

10 min read

engineer ai in it service management.

The Transformative Role of AI in IT Service Management

IT

Oct 10, 2024

•

10 min read

will ai replace technical writers.

Will AI Replace Technical Writers?

AI

Sep 20, 2024

•

10 min read

woman using tablet to reduce support tickets.

Reduce Customer Tickets with an Optimized Self-Service System

Customer Support

Sep 12, 2024

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11 min read

knowledge management light bulbs with crumpled paper.

What is Knowledge Management and Why Does it Matter?

Content Ops

Aug 06, 2024

•

11 min read

man using self-service on tablet for ticket deflection.

Improve Ticket Deflection and Customer Support with AI

Customer Support

Jul 30, 2024

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12 min read

Two people collaborating table, one typing on laptop, other with notebook; coffee and phone nearby.

What is a Component Content Management System (CCMS)?

Content Ops

Jul 11, 2024

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13 min read

Hot news on tablet with coffee.

Half-Year Highlights: 6 Biggest Updates of the Year So Far

Company

Jul 02, 2024

•

5 min read

CMS content and development.

What is a Headless CMS?

Content Ops

Jun 20, 2024

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14 min read

Person holding lightbulb with AI.

AI Knowledge Base: The Ultimate Guide

AI

Jun 18, 2024

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12 min read

brain on computer.

What is a Knowledge Base?

Content Ops

May 31, 2024

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12 min read

ChatGPT for technical documentation.

How ChatGPT Will Impact Technical Documentation

AI

May 29, 2024

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8 min read

AI customer service search platform.

Generative AI for Customer Support: Meet Fluid Topics

Customer Support

May 22, 2024

•

9 min read

Two female customer support agents wearing headsets, talking while looking at a computer.

Generative AI for Customer Support: Top Use Cases and Benefits

Customer Support

Apr 25, 2024

•

10 min read

Generative AI Interface.

4 Generative AI Insights from ConVEx 2024

Events

Apr 23, 2024

•

7 min read

Abstract visual of purple and blue light representing continuous flow and delivery.

At the Speed of Product Changes: Continuous Content Delivery

Content Ops

Apr 12, 2021

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7 min read