Articles written by Fabrice LACROIX

Knowledge Management for AI: From Human to Agentic AI Enablement

AI

Mar 06, 2026

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6 min read

Why Product Knowledge Is the Key to Successful Agentic Systems

AI

Feb 27, 2026

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8 min read

7 AI Use Cases Every CIO Should Prioritize

AI

Feb 16, 2026

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10 min read

How to Launch Successful AI Projects: CIO Lessons

AI

Feb 10, 2026

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10 min read

Why 60% of AI Projects Will Fail This Year (& How CIOs Can Beat the Odds)

AI

Feb 05, 2026

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6 min read

Rethinking Product Information: The Evolving Role of Tech Writers

Content Ops

Sep 12, 2025

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10 min read

Hey IT Department, Please Don’t Build Your Own RAG System

AI

May 20, 2025

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13 min read

3 Must-Have Semantic Search Use Cases

Product

Apr 22, 2025

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7 min read

The Evolution of Search Engines: Past, Present & Future

Industry Insights

Apr 15, 2025

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5 min read

Understanding Semantic Search: What it is and How to Use it

Product

Apr 09, 2025

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11 min read

How AI is Reshaping Technical Writing: Semantic Enablement

Content Ops

Mar 26, 2025

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9 min read

How AI is Reshaping Technical Writing: Metadata

Content Ops

Mar 26, 2025

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5 min read

How AI is Reshaping Technical Writing: Structure

Content Ops

Mar 26, 2025

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6 min read

4 Insights to Avoid Content Migration Headaches

Content Ops

Feb 28, 2025

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9 min read

How Generative AI is Transforming the World of Technical Documentation

AI

Jan 20, 2025

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13 min read

The Hidden Complexity of Delivering Technical Documentation on the Web

Content Ops

Jan 16, 2025

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15 min read

How ChatGPT Will Impact Technical Documentation

AI

May 29, 2024

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8 min read

At the Speed of Product Changes: Continuous Content Delivery

Content Ops

Apr 12, 2021

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7 min read