Fluid Topics In Review: 2025

2025 was full of big news, great content, and exciting events. As the year comes to a close, we want to reflect on our most valuable articles, insights, and highlights for our community of content specialists, AI enthusiasts, and innovators who’ve been with us throughout this transformative year. Whether you joined us in January or discovered us just last month, this retrospective celebrates the shared journey we’ve taken and previews what’s ahead as we step into 2026.

Most Popular Articles

Top 5 Technical Documentation Trends of 2025

In January, we kicked off the year with a list of five major trends that technical documentation teams could expect in 2025. This laid the foundation for the subjects we would tackle throughout the year. Take a look back at the article to see where the predicted trends landed at the end of the year.

Top 17 Most Popular Software Documentation Tools in 2025

Finding the best tools for your tech stack can be challenging. However, the right tools make a huge difference in team productivity, documentation release cycles, and successful user adoption. This article highlights the top software documentation tools and their key features to help you decide. Readers also loved our other “top tools” article: 13 AI Tools for Technical Writers that aren’t ChatGPT.

Self-Service Customer Support: 7 Practices to Improve Your Strategy

To help you keep up with growing customer expectations, we’ve outlined everything you need to know about setting up, optimizing, and modernizing your self-service customer support tools. This article includes a 3-step implementation guide plus seven practices to improve self-service customer support.

How AI is Reshaping Technical Writing: Semantic Enablement

Semantic enablement, a technique commonly used in SEO, is one of the key pillars in creating AI-fit documentation. Check out this article to discover how semantics help machines and AI models extract essential data to accurately respond to complex questions.

Most Watched Webinars

Hitachi Vantara’s Content Transformation with Fluid Topics

Earlier this year, Fabrice Lacroix (Fluid Topics) and Jyoti Lakshmi Ramchandra (Hitachi Vantara) discussed how Hitachi Vantara’s approach to content experience is setting new standards across the industry. Their goal was to deliver a personalized, seamless user journey that reflects the brand and drives real business impact. They needed a flexible, future-ready platform that could evolve with user expectations and upcoming business cases.

Automating Content Generation at AMD

Fabrice Lacroix (Fluid Topics) and Doug Brook (AMD) sat down to discuss real-world examples of how automation transforms technical data into professional, structured documentation at scale. Discover how organizations can automate content generation directly from existing data sources while ensuring accuracy, consistency, and efficiency.

Most Popular Resources

The Guide to Overcoming Documentation Challenges

Developing and delivering content at scale is a complex, time-consuming process. However, organizations must address challenges like rapid release cycles, siloed information, and disconnected tools and systems to deliver a positive user experience and save operational costs. This eBook breaks down these challenges and offers key solutions to each one.

Demo Library

Earlier this year, we launched our brand-new website, which included a revamp of our Demo Library. This repository is the ideal resource for anyone wondering how Fluid Topics works. It includes product videos, demos, and expert walkthroughs showing Fluid Topics in action with solutions tailored to specific industries and needs.

Feature of the Year: AI Chatbot

Our 2025 focus feature (and crowd favorite) is our new documentation portal chatbot, Fluidy! Have a question about Fluid Topics features, integrations, set up or anything else? Fluidy is happy to help! Find him in the upper left-hand corner of our portal.

We Have Revamped Our Website

In October, we announced the launch of our newly redesigned website! With a clean, modern design and improved navigation, the new site makes it easier for our visitors to find exactly what they need while better reflecting who we are as a company. Discover the full story behind the revamp, learn what we want to achieve, explore who was behind the redesign, and uncover what’s next for Fluid Topics.

Fluid Topics is ISO 27001:2022 Certified

We successfully transitioned our Information Security Management System (ISMS) certification from ISO/IEC 27001:2013 to the updated ISO/IEC 27001:2022 standard! The updated ISO standard reflects the fast-evolving tech landscape, addressing new cybersecurity threats, emerging technologies like AI and cloud computing, and the ever-growing importance of data privacy. This transition ensures our security management system stays robust, effective, and aligned with the highest global standards. Learn more about what’s new and what it means for Fluid Topics clients.

What’s Coming Up in 2026

Next year is already filling up with exciting events, insightful discussions, and new content on the biggest topics in content delivery.

• International Conferences: Find out where industry experts will be sharing their quick wins and concrete tips with our lists: must-attend events for technical writers and top conferences for CIOs.
• KONE x Fluid Topics Webinar: Join us as we kick off the new year with a webinar with KONE! On January 14th, Fabrice Lacroix will join Hanna Heinonen and Kristian Forsman to explore how KONE uses metadata-rich, structured content and Fluid Topics’ dynamic delivery to support innovation and sustainability. Save your seat!
• Brand New Content: We’ve got big things coming this year, including an AI Survival Guide for technical documentation teams. Sign up for our monthly newsletter here so you don’t miss valuable insights or new opportunities.