Nov 21, 2024 | Reading Time: 11 minutes
Businesses across sectors see the potential value in knowledge management, but are their investments paying off? To ensure continued benefits, documentation or product knowledge teams must track knowledge management metrics around their content.
To maximize success, teams must move away from solely looking at Google Analytics metrics. These metrics are valuable, but not content-oriented and therefore limited in providing key insights into user needs.
Not sure where to start? This article combines industry research with expert