Solution Expert / Pre-Sales

Fluid Topics is the leading Product Knowledge Platform for people and AI. Serving Fortune 500 companies and tech organizations of all sizes, Fluid Topics is the go-to solution for tech companies seeking to enhance team collaboration, customer service, and field service operations with distinctive business applications fueled by product knowledge. As we expand in the U.S. market, we’re looking for a Solution Expert / Pre-Sales to join our team and drive strategic growth.

Your mission

Serving as a trusted technical advisor, using your expertise in enterprise SaaS, content ecosystems, and technical documentation to diagnose client challenges and architect pragmatic, tailored solutions. You’ll then present a clear vision for implementation and professional services.

What you’ll be doing

• Lead pre-sales engagements with enterprise prospects
• Conduct discovery calls to understand client needs and pain points
• Deliver compelling demos and solution presentations
• Collaborate with product and engineering teams to shape proposals
• Scope and estimate professional services packages based on client requirements
• Prototype and build proofs-of-concept (POCs) when needed, using a variety of technologies to validate custom requirements. This includes developing scripts, leveraging Web API, manipulating structured content formats like DITA, XML, and JSON.
• Support RFP responses and technical evaluations
• Partner with Account Executives to close deals and onboard clients
• Assess the technical feasibility of complex integrations and custom workflows, and articulate the implementation strategy to prospects and technical teams.

What you bring

• 3–5+ years in Pre-Sales, solution consulting, or technical sales in SaaS, CCMS or CDP environments, with a strong focus on technical content management and delivery.
• Proven experience scoping and pricing professional services for enterprise clients
• Strong grasp of content delivery platforms, front-end, data integrations, and implementation workflows
• Excellent communication and advisory selling skills—able to translate tech into business value
• Motivated to stays ahead of the curve—proactively keeping up with product updates, new feature releases, and continuously investing in your own learning and professional growth.
• Appetite for challenges
• A ‘hacker’s mindset’ and a knack for creative problem-solving. Not just a user of technology, but a builder who can quickly prototype solutions to demonstrate value. Strong technical skills are essential, including proficiency in Web technologies (HTML/CSS/JS), data manipulation (XML, JSON, XSLT, DITA-OT), and scripting languages (Python, JavaScript).
• Aware of specific needs of enterprise solutions (compliance, certifications, security…)
• Familiarity with CRM tools (Salesforce) and sales enablement platforms
• A consultative mindset and passion for solving complex challenges

What we offer

• Remote-first culture with flexible work arrangements
• Be part of a fast-growing tech company with global impact
• Work on a cutting-edge product that’s reshaping enterprise content delivery
• Competitive base salary, commissions, and benefits
• A collaborative, inclusive, and innovation-driven team