Fluid Topics – A Flexible Zoomin Alternative
Discover why the Fluid Topics Content Delivery Platform is the better option for your documentation and customer support.
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Top companies deliver with Fluid Topics
What Makes Us Different?
Your Own Portal Designed In Full Autonomy
The Page Designer enables you to easily build and customize not just your documentation portal’s homepage, but also the search results page and reader page. Using our intuitive WYSIWYG editor and “drag and drop” components, you can create different homepages, landing pages, and tailor layouts, branding, and other design elements in full autonomy.
Real-Time Content Publishing
Content publishing in Fluid Topics is fully automated, with a comprehensive set of connectors that seamlessly ingest both structured and unstructured data, eliminating the need for complex FTP workflows. Content is published directly to production in real-time, without requiring a staging environment. This automation eliminates manual content pushing, enabling faster updates and enhanced content accuracy.
Generative AI Ready to Deploy
We offer ready-to-use Generative AI applications that seamlessly integrate into your touchpoints. Our core services power Retrieval Augmented Generation scenarios with advanced features like semantic search, embedding computation, and prompt management. Along with applications like question answering, augmented support agents, summarization, and code assistance, you also have the flexibility to create your own solutions. The possibilities are limitless.
Seamless Content Processing and Monitoring
Say goodbye to the uncertainty and complexity of traditional content loading. You can manage content processing and rendering with real-time information, eliminating guesswork and tedious error logs. Our user-friendly Admin interface makes configuring and monitoring your single point of delivery effortless. This approach.provides you with greater visibility and agility.
Advanced Access Controls
We offer advanced access control mechanisms that manage identities, permissions, languages, and more at the document level, ensuring the right content is delivered to the right user. For instance, sales teams can seamlessly access both sales and internal content without the need to duplicate content. This approach eliminates redundancy while providing granular control over user access, ensuring optimal security and efficient content management.
A Trusted Partner
We take pride in ensuring timely delivery of the innovative solutions our clients rely on. As a true business partner — rather than just another software vendor — we work closely with our clients, giving them a real say in shaping our roadmap. This collaborative approach ensures that our solutions are always aligned with their evolving goals and objectives.
Documentation Portals Built by Our Clients
From software and electronics companies to hardware and equipment manufacturers, Fluid Topics serves tech organizations around the world.
What Our Customers Say About Fluid Topics
We managed to build 25 documentation portals that combine over 4000 documents in DITA and 30,000 in other formats.
Nelson Abbey
Principal Information Developer, Johnson Controls International
As a no-code cloud-based solution, Fluid Topics is very easy to use and maintain for our team. We can customize the front-end but also business functionalities with full autonomy, and have a low dependency on IT support.
Katy Greatrex
Commercial Product Information Manager, Vaisala
Fluid Topics has enhanced the search experience. The portal improves the way users can navigate our content, allowing them to find solutions in a snap and improve service levels.
Aurélien Unfer
Project Manager, Liebherr Mining
Teradata’s technical documentation website is now the company’s most visited website with over 5 million visits in the last year alone
Elizabeth MacFadden
Technical Project Manager, Teradata
Need More Reasons to Choose Fluid Topics?
One Knowledge Hub
Get a central repository of fine-grained information for all of your content. Whether you use Madcap Flare, FrameMaker, Microsoft Word, Oxygen XML Editor, Author-IT, Paligo, Componize or Ixiasoft, whatever your technical documentation format, your content is processed, enriched, and unified to make it consistently accessible. Easily monitor your content processes – including progress, errors, knowledge hub health status, etc. – and get rid of existing FTP solutions such as FileZilla.
A Customizable Documentation Portal
The Page Designer offers the possibility to design your own documentation portal with an intuitive WYSIWYG editor. You can add both, basic components such as rich text, images and videos, or special components such as a search bar, topic content or custom components that let you write your own code. You can also personalize the content experience by adding specific results depending on your customers’ profiles or product lines. You’re in control, no development skills required. Best of all? There are no additional charges for minor adjustments or changes.
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Generative AI for Your Documentation
Fluid Topics helps you serve relevant, targeted, and personalized information on your documentation portal, on-demand. Our solution allows companies to configure ready-to-use GenAI assistants, creating unique and engaging reading experiences. Portal admins can customize AI prompts to generate content summaries, step-by-step instructions, code translations, tool lists for field interventions, and product knowledge quizzes. These intuitive drag-and-drop AI widgets empower users to extract precise information from search results, ensuring a smooth and efficient content experience.
Fluid topics for AI projects
Engage With All Your Users
Bookmarking, adding comments and notes, delivering feedback, and building personal books are just some of the interactive functionalities that Fluid Topics offer. While they are offered as standard, you can decide to turn-off those not relevant to your organization. Move beyond one-way static publication, and interactively connect with your users, partners and even employees.
A Fully Mobile Solution Online and Offline
Your users need to be supported on the device they prefer, no matter what that device is – a laptop, a tablet, a smartphone, or AR/VR goggles. And even if the internet seems ubiquitous today, customers and teams can still find themselves in situations and locations without a reliable network connection. Mobile and offline accessibility to your content with a sync capacity for when connectivity is reestablished is crucial to serve your customers.
Advanced Knowledge Analytics
Track and analyze each user interaction with your content to enhance your documentation, better your product and improve your customer experience. Identify what users have searched for and read, understand best/worst rated topics, determine content gaps, and deliver best-in-class support.
More on knowledge analytics
Hear from Hexagon
Hear from Lonnye Yancey-Smith, Executive Manager of User Assistance at Hexagon as she discusses the challenges the technical documentation team was facing and the benefits they’ve experienced since using Fluid Topics.
Fluid Topics and Zoomin Software
Want to know how Fluid Topics compares to Zoomin Software? Contact us directly or download this guide for the full details of how Fluid Topics can help you take the next steps in your content journey.