What Makes Us Different?
Your Own Portal
Designed In Full Autonomy
The Fluid Topics Page Designer enables you and your team to easily build and customize your documentation portal with a variety of “drag and drop” components through our WYSIWYG editor. You can create different home pages and landing pages, personalize layouts, branding and other design elements in full autonomy.
Infinite Integration From Any Sources, in Any Formats
Publishing content from any source into Fluid Topics is simple, secure, and can be fully automated. Fluid Topics comes with a wide variety of connectors, to ingest the most common content types whether structured or unstructured. It can even restructure formats such as Word, FrameMaker or Markdown.
Upgrade Your Search Engine
and Find Answers Right Away
Taruqa is our proprietary AI-driven search technology. It powers our Content Delivery Platform to provide the greatest search and find experiences to your users, no matter the volume, complexity, and diversity of your documentation. Our search engine scores 25% better than the most popular search engines on the market.
Deflect Cases And
Cut Your Support Tickets
Prevent questions from turning into cases by providing suggestions directly from your documentation portal, knowledge bases and other digital channels. Help your customers find solutions to their issues, free your support team from avoidable questions and increase your customer satisfaction score.
Unified User Experience
Across All Touchpoints
Give your customers relevant, targeted, and personalized information, right where they are, whether that’s inside a chatbot, on your website, in your support channels, or even in community portals such as Salesforce. No matter how many products, tools or formats you have, get the same experience across the board.
One Admin Panel
To Manage Your Entire Platform
Fluid Topics offers an easy-to-use Admin user interface for configuring and monitoring your single point of delivery. Manage your content processing and rendering, easily follow what’s happening in real time and be autonomous. Oversee your users, security settings, analytics, or branding from the same control panel.
Customers Love Us
Hear from Lonnye Yancey-Smith, Executive Manager of User Assistance at Hexagon as she discusses the challenges the technical documentation team was facing and the benefits they’ve experienced since using Fluid Topics.
Need More Reasons to Choose Fluid Topics?
One Knowledge Hub
Get a central repository of fine-grained information for all of your content. Whether you use Madcap Flare, FrameMaker, Microsoft Word, Oxygen XML Editor, Author-IT, Paligo, Componize or Ixiasoft, whatever your technical documentation format, your content is processed, enriched, and unified to make it consistently accessible. Easily monitor your content processes – including progress, errors, knowledge hub health status, etc. – and get rid of existing FTP solutions such as FileZilla.
Engage With All Your Users
Bookmarking, adding comments and notes, delivering feedback, and building personal books are just some of the interactive functionalities that Fluid Topics offer. While they are offered as standard, you can decide to turn-off those not relevant to your organization. Move beyond one-way static publication, and interactively connect with your users, partners and even employees.
A Fully Mobile Solution
Online and Offline
Your users need to be supported on the device they prefer, no matter what that device is – a laptop, a tablet, a smartphone, or AR/VR goggles. And even if the internet seems ubiquitous today, customers and teams can still find themselves in situations and locations without a reliable network connection. Mobile and offline accessibility to your content with a sync capacity for when connectivity is reestablished is crucial to serve your customers.