KMWorld 2025

Multiple knowledge domains coexist within the enterprise, each with its own structure, sources, tools, and semantics. Get insights from our industry practitioners on their thoughts for the future workspaces and places and how knowledge sharing will evolve. Lacroix discusses how dedicated virtual workplaces—collaborative spaces where experts and seasoned users co-create and share experiential knowledge—are emerging and illustrates with client examples. He shares how agentic AI bridges this knowledge with other domains for automating customer support and field services processes. Greenhow draws from real-life industry examples to illustrate how AI can support the evolving needs of workspaces and why a strong knowledge foundation is key to unlocking future potential. He discusses practical strategies for structuring, accessing, and governing knowledge in ways that enable AI to truly enhance productivity, decision making, and collaboration, particularly in complex and regulated environments. Hear our speakers’ thoughts on how innovations are reshaping the way teams think about, collaborate on, and get actionable insights to help future-proof knowledge strategies and create work environments where AI adds real value.

Speakers:

Fabrice Lacroix, CEO, Fluid Topics

Michael Greenhow, SVP, Customer Growth & Success, Ondexx

Simon Sorrell, CBO, KMS Lighthouse