Webinars
Research Findings: How Tech Doc Fails Service Technicians. And How to Fix it
Watch Christopher Rechtien, Innovation Manager at kothes, and Fabrice Lacroix, CEO of Fluid Topics, as they share practical insights and actionable takeaways to make your technical documentation the most useful and acclaimed resource for your service teams.
Webinars
Transforming the Customer Service Center with Self-Service Documentation
In this session, we discuss how by introducing structured content, standardizing the content processes, and changing the way the content was delivered to customers, the company changed the service culture from “call for solution” to “information self-service”.
Webinars
The 3 Biggest Mistakes When Taking Tech Doc to the Web
Watch Fabrice Lacroix, Web pioneer and founder of Fluid Topics, as he uncovers the intricacies of taking technical documentation to the web, and the cultural and technological clashes it represents.
Fallstudien
Vaisala Delivers a Personalized and Localized Content Experience to Its Customers and Employees Worldwide
Vaisala Delivers a Personalized and Localized Content Experience to Its Customers and Employees Worldwide
Webinars
Breaking Free From One-Size-Fits-All Documentation
In this webinar, Val Swisher, CEO of Content Rules Inc and Fabrice Lacroix, Founder of Fluid topics, discuss the differences between personalizing different types of content — including a debate about whether or not we ought to be personalizing or contextualizing our technical information experiences.
Fallstudien
Transformation der technischen Dokumentation von Teradata zur meistbesuchten Website des Unternehmens
Hören Sie von Beth McFadden von Teradata über die Umstellung ihrer umfangreichen Unternehmensinhalte von PDF-Downloads auf webbasierte dynamische Bereitstellung.
Videos
Customer Testimonial – Hexagon
Hear from Lonnye Yancey-Smith, Executive Manager of User Assistance at Hexagon on how Fluid Topics has helped her and her team transform their content publishing experience through dynamic content delivery.
Webinars
Continuous Content Delivery at the Speed of SaaS
The accelerating pace of product launches and updates impacts everyone. For Software-as-a-Service vendors, daily releases are becoming the norm.
Webinars
Scaling Content Operations with Docs as Code and Robots
Explore the collaborative potential between SMEs and tech writers opened by Docs-as-Code
Webinars
Why Your Whole Company Should Praise Your Tech Content
Your technical documentation is one of your company’s most valuable assets. The bad news is: your execs don’t know about it.
Webinars
What Happens When Your Most Visited Web Content is Technical Documentation?
Hear from Beth McFadden from Teradata, on moving their vast enterprise content from PDF downloads to web-based dynamic delivery.
Fallstudien
Transformation der technischen Dokumentation bei Liebherr Mining dank Content Delivery Plattform
Wir haben uns mit Aurélien Unfer, Projektmanager bei Liebherr Mining, zusammengesetzt, um über den Erfolg ihres Content Delivery Portals zu sprechen.
Weißbücher
Content Services for Field Service Organizations
Learn about the state of the art of content services and see how they can increase the operational efficiency of field service organizations.
Infografiken
5 Myths about Technical Documentation Publishing
Many content leaders hold a misconception about technical documentation publishing. Let us debunk these 5 myths for you!
Infografiken
6 Things You Need to Know About Fluid Topics
This infographic shows the 6 things you really need to transform your content experience.
Webinars
Winning the Budget Game: How Content Delivery Gets You Buy-In for Large Content Projects
Moving to structured authoring and implementing a CCMS are critical projects that will generate long-term efficiency gains and significant savings. But before you get there, there are great hurdles to overcome.
Weißbücher
Content ROI – Achieving and Measuring the Value of Tech Doc
Demonstrating the real value of your tech doc can be challenging. Read our latest white paper and calculate your content ROI.
Webinars
Beyond Web Analytics: Providing the Metrics that Matter for Technical Documentation
Learn how the documentation team can capture meaningful content metrics and drive change and improvement to the content, the product, and ultimately to customer service and user satisfaction leveraging dedicated Content Analytics.
Fallstudien
Hexagon profitiert durch Umstieg auf SaaS von der dynamischen Content-Bereitstellung
Ein Gespräch mit Lonnye Yancey-Smith, Executive Manager der PPM Division von Hexagon.
Webinars
Tech Doc and Continuous Integration: Wielding the Markdown Secret Weapon
How can tech doc maintain the fast pace of SaaS delivery while still providing top-quality content?
Webinars
Delivering a Personalized Search Experience
Customers expect the search experiences you provide to be equally as good as those that Google delivers. But, how can your documentation team create top-notch findability?
Webinars
Three Ways to Improve Technical Content Efficiency With Content Analytics
How do you track your content usage? What sort of data do you need to improve your content efficiency? What benefits can you expect from getting such insights?
Fallstudien
optimierte Service-Organisation dank Self-Service-Dokumentation
Ein Gespräch mit Johannes Müller, Leiter Technische Kommunikation und Qualitätsmanagement bei swissQprint.
Presseartikeln
Next-generation content analytics
When technical content is no longer tied to printed pages or other static formats, it sheds light on how users interact with it. Dynamic content delivery provides unprecedented insights that can benefit not only documentation teams but the entire business.
Videos
Find & View
If your content can’t be found or read, it might as well not exist. See how Fluid Topics creates a smooth reading experience in all situations
Videos
Craft & Share
Move beyond one-way static publication, and interactively connect with your users.
Videos
Measure & Analyze
Easily track and analyze every action your customers make: From what they look for to what they read and how they engage with it.
Videos
Global Presence
Fluid Topics’ Global Presence brings your technical content closer to your users.
Videos
Offline Mode
Take 90 seconds to understand how the Fluid Topics Offline Mode boosts your operations
Webinars
How SwissQPrint Brought Field Operations Up to the Next Level with Tech Content
An insightful discussion with Johannes Müller, Head of Technical Communication and Quality Management at swissQprint
Fallstudien
When technical documentation becomes a commercial asset
A discussion with Pierre-Olivier Saint-Joanis, Quality Manager at HPS
Fallstudien
Talend delivers consistent documentation through metadata-driven publishing
A discussion with Elisabeth Sabot, Senior Director of Technical Communication at Talend.
Webinars
Get your Salesforce to integrate your technical content
Learn about the practical aspects of making technical content available through Salesforce
Webinars
Is Content Delivery possible without breaching new data-privacy regulations?
Get an overview of the new global privacy rules and explore how they will impact your operations
Fallstudien
Mediametrie Redesign Their Documentation Publishing Process for a Better User Experience
A discussion with Stephane Allizon, Head of the Technology Marketing and International Client Support Department at Mediametrie
Weißbücher
Reshape Customer Support: Adding Technical Content to Salesforce
Learn how you can boost Salesforce with Dynamic Content Delivery
Fallstudien
Napatech creates a Unified Content Hub for Technical and Marketing Content
A discussion with Sophie McMonagle, Senior Technical Writer and Portal Product Owner at Napatech
Videos
Technical Documentation Publishing
User guides, technical and reference manuals, installation and maintenance documentation contain critical information which needs to be readily accessible by your customers
Webinars
Connecting a Chatbot to your technical content, beyond the demo. Myth and reality.
Analysts predict that chatbots will be your customers’ preferred interface. How can you transition from carefully staged demos to real-life customers?
Presseartikeln
Analytics: moving from cost to value – TC World
The times when technical documentation teams needed to justify their worth are well and truly over. Or are they?
Weißbücher
ROI Calculator
Check the numbers and see why Fluid Topics makes great business sense for your entire organization
Weißbücher
Dynamic Delivery: What it is and Why it Matters
Dynamic content publishing delivers personalized, customized, on-the-fly documentation, letting you gain insight through contextual and complete information
Weißbücher
Content Delivery Analytics: Moving from Cost to Value
Understanding how product documentation is consumed can transform operations and impact strategic decisions
Weißbücher
Tech Content Delivery: the Challenge of New Channels
Using innovative techniques for consuming content may sound appealing, but they require us to rethink our approach to technical communication
Presseartikeln
UA Reloaded 18: Technical Communicators Explore the Impact of Digital Transformation and Changing User Habits
Break through to the other side of user assistance (UA): the theme of UA Reloaded 18 highlighted its offer for technical communicators to engage and explore how digital transformation and emerging technologies are changing user assistance
Presseartikeln
The Parts and the Whole: Publishing Technical Documentation
Today, several centuries after the invention of the printing press, we can legitimately ask ourselves whether there’s any value to preparing technical documentation in book form
Webinars
Writing for the 21st century: writing for the machines
Historically, technical content has been written for humans. But with the rise of artificial intelligence, machines will consume this content to solve problems automatically
