In this webinar, Val Swisher, CEO of Content Rules Inc and Fabrice Lacroix, Founder of Fluid topics, discuss the differences between personalizing different types of content — including a debate about whether or not we ought to be personalizing or contextualizing our technical information experiences.
Hear from Lonnye Yancey-Smith, Executive Manager of User Assistance at Hexagon on how Fluid Topics has helped her and her team transform their content publishing experience through dynamic content delivery.
Moving to structured authoring and implementing a CCMS are critical projects that will generate long-term efficiency gains and significant savings. But before you get there, there are great hurdles to overcome.
Learn how the documentation team can capture meaningful content metrics and drive change and improvement to the content, the product, and ultimately to customer service and user satisfaction leveraging dedicated Content Analytics.
When technical content is no longer tied to printed pages or other static formats, it sheds light on how users interact with it. Dynamic content delivery provides unprecedented insights that can benefit not only documentation teams but the entire business.
Break through to the other side of user assistance (UA): the theme of UA Reloaded 18 highlighted its offer for technical communicators to engage and explore how digital transformation and emerging technologies are changing user assistance