Beyond the hype, what can GenAI truly do for you today? Watch the webinar to learn how to enhance your tech doc workflow from content creation to validation, translation, publishing, searching, and reading.
Watch Christopher Rechtien, Innovation Manager at kothes, and Fabrice Lacroix, CEO of Fluid Topics, as they share practical insights and actionable takeaways to make your technical documentation the most useful and acclaimed resource for your service teams.
In this session, we discuss how by introducing structured content, standardizing the content processes, and changing the way the content was delivered to customers, the company changed the service culture from “call for solution” to “information self-service”.
In this webinar, Val Swisher, CEO of Content Rules Inc and Fabrice Lacroix, Founder of Fluid topics, discuss the differences between personalizing different types of content — including a debate about whether or not we ought to be personalizing or contextualizing our technical information experiences.
Moving to structured authoring and implementing a CCMS are critical projects that will generate long-term efficiency gains and significant savings. But before you get there, there are great hurdles to overcome.
Learn how the documentation team can capture meaningful content metrics and drive change and improvement to the content, the product, and ultimately to customer service and user satisfaction leveraging dedicated Content Analytics.