Reinventing Content Delivery with Generative AI
In this webinar, we explored successful initiatives in GenAI-augmented Content Delivery, from search to reading experience, and personalized and automated question answering.
DITA for Dynamic Content Delivery
Explore the specifics for content delivery of metadata and granularity, and how to enrich and optimize them to build exceptional experiences with your DITA content.
Breaking Barriers: Content Pros as GenAI Pioneers
Explore why content specialists should take the lead! See how their skills drive AI projects, shaping content into user-centric experiences.
GenAI: 6 Real-life Transformations for Tech Doc and Your Organization
Beyond the hype, what can GenAI truly do for you today? Watch the webinar to learn how to enhance your tech doc workflow from content creation to validation, translation, publishing, searching, and reading.
Delivery-First Approach: The Key to Faster ROI in Content Projects
Discover how Dynamic Content Delivery generates value from your existing content and how to optimize your content projects to build fast ROI.
The Forthcoming of Social and Semantic Technical Documentation
Discover the principles that transformed the Web over the last two decades and how these concepts can be applied to technical documentation.
Research Findings: How Tech Doc Fails Service Technicians. And How to Fix it
Watch Christopher Rechtien, Innovation Manager at kothes, and Fabrice Lacroix, CEO of Fluid Topics, as they share practical insights and actionable takeaways to make your technical documentation the most useful and acclaimed resource for your service teams.
Transforming the Customer Service Center with Self-Service Documentation
In this session, we discuss how by introducing structured content, standardizing the content processes, and changing the way the content was delivered to customers, the company changed the service culture from “call for solution” to “information self-service”.
The 3 Biggest Mistakes When Taking Tech Doc to the Web
Watch Fabrice Lacroix, Web pioneer and founder of Fluid Topics, as he uncovers the intricacies of taking technical documentation to the web, and the cultural and technological clashes it represents.
Breaking Free From One-Size-Fits-All Documentation
In this webinar, Val Swisher, CEO of Content Rules Inc and Fabrice Lacroix, Founder of Fluid topics, discuss the differences between personalizing different types of content — including a debate about whether or not we ought to be personalizing or contextualizing our technical information experiences.
Continuous Content Delivery at the Speed of SaaS
The accelerating pace of product launches and updates impacts everyone. For Software-as-a-Service vendors, daily releases are becoming the norm.
Scaling Content Operations with Docs as Code and Robots
Explore the collaborative potential between SMEs and tech writers opened by Docs-as-Code
Why Your Whole Company Should Praise Your Tech Content
Your technical documentation is one of your company’s most valuable assets. The bad news is: your execs don’t know about it.
What Happens When Your Most Visited Web Content is Technical Documentation?
Hear from Beth McFadden from Teradata, on moving their vast enterprise content from PDF downloads to web-based dynamic delivery.
Winning the Budget Game: How Content Delivery Gets You Buy-In for Large Content Projects
Moving to structured authoring and implementing a CCMS are critical projects that will generate long-term efficiency gains and significant savings. But before you get there, there are great hurdles to overcome.
Beyond Web Analytics: Providing the Metrics that Matter for Technical Documentation
Learn how the documentation team can capture meaningful content metrics and drive change and improvement to the content, the product, and ultimately to customer service and user satisfaction leveraging dedicated Content Analytics.
Tech Doc and Continuous Integration: Wielding the Markdown Secret Weapon
How can tech doc maintain the fast pace of SaaS delivery while still providing top-quality content?
Delivering a Personalized Search Experience
Customers expect the search experiences you provide to be equally as good as those that Google delivers. But, how can your documentation team create top-notch findability?
Three Ways to Improve Technical Content Efficiency With Content Analytics
How do you track your content usage? What sort of data do you need to improve your content efficiency? What benefits can you expect from getting such insights?
How SwissQPrint Brought Field Operations Up to the Next Level with Tech Content
An insightful discussion with Johannes Müller, Head of Technical Communication and Quality Management at swissQprint
Get your Salesforce to integrate your technical content
Learn about the practical aspects of making technical content available through Salesforce
Is Content Delivery possible without breaching new data-privacy regulations?
Get an overview of the new global privacy rules and explore how they will impact your operations
Connecting a Chatbot to your technical content, beyond the demo. Myth and reality.
Analysts predict that chatbots will be your customers’ preferred interface. How can you transition from carefully staged demos to real-life customers?
Writing for the 21st century: writing for the machines
Historically, technical content has been written for humans. But with the rise of artificial intelligence, machines will consume this content to solve problems automatically
