Contextual Help: 5 Ways to Provide Relevant In-Product Support
Read the articleUnify and deliver all your product knowledge in your helpdesk tool
Seamlessly bring your product documentation into your helpdesk, giving agents and users instant access to accurate, up-to-date content, empowering self-service, improving support efficiency, and reducing ticket volume.
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Top companies work with Fluid Topics
Help Customers Help Themselves, Effortlessly
Bring all your existing documentation, guides, and technical resources into a single hub that is continuously updated, making it easy for users to self-serve and succeed.
Multilingual support and search
Get the best of keyword and semantic search to provide fast, relevant answers to users and support agents. Let your users ask questions in any language and get accurate answers, even when the content does not exist in their language.
Semantic search
Personalized results
Configurable ranking
Localization support
Augmented support agent
Reduce response times and simplify your support workflow with AI. When a case arrives, Fluid Topics delivers accurate, context-aware answers by leveraging your product knowledge and prompting an LLM to draft a reply. Agents can quickly verify facts with a single click, edit responses as needed, and access direct links to source materials for deeper verification and context before sending to clients.
Automatic responses
Fact-checking
RAG-powered
Set precise access controls
Fluid Topics lets you manage content visibility with robust access controls, giving the right people access to the right information. Whether sharing public support materials or protecting confidential internal documents, you can customize access by user role, group, content metadata, and more, maintaining both security and a smooth user experience.
Enterprise SSO
IP restrictions
Refine your support content
Advanced analytics reveal exactly what users search for, read, or skip, and when they seek help. Identify and fix content gaps and drop-off points to keep your product documentation and Helpdesk knowledge base current, effective, and user-focused.
Search analytics
User journey metrics
Connect with your existing tools
Fluid Topics seamlessly integrates with your team’s existing ecosystem of tools and applications, ensuring that everyone can continue working within the platforms they already know and trust. Whether it’s your CRM, collaboration platforms, or helpdesk software, Fluid Topics connects the dots so information flows smoothly across your organization.
Zoho Desk
JIRA
Salesforce
Delivering real-world business value
65%
of cases avoided through docs
50%
reduction in resolution time
34%
decrease in support tickets
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Frequently Asked Questions
A helpdesk ticketing system is a tool for organizing and managing user support requests and service tasks. Teams use these systems to track, prioritize, and respond to queries and tickets promptly.
