Beyond the hype, what can GenAI truly do for you today? Watch the webinar to learn how to enhance your tech doc workflow from content creation to validation, translation, publishing, searching, and reading.
Discover how by introducing structured content, standardizing the content processes, and changing the way the content was delivered to customers, one company changed the service culture from “call for solution” to “information self-service”.
Fabrice Lacroix shows you how to avoid chaos when delivering documentation online.
Most product documentation websites are a mess. No matter the money and effort they put into it, companies almost systematically fail at delivering product documentation online. Why is that?
In this webinar, Val Swisher, CEO of Content Rules Inc and Fabrice Lacroix, Founder of Fluid topics, discuss the differences between personalizing different types of content — including a debate about whether or not we ought to be personalizing or contextualizing our technical information experiences.
Moving to structured authoring and implementing a CCMS are critical projects that will generate long-term efficiency gains and significant savings. But before you get there, there are great hurdles to overcome.