Ebook & Guide
The Guide to AI-powered Documentation Portals
This guide explores the benefits and must-have features of customer self-service portals and outlines why Fluid Topics is the right solution.
Ebook & Guide
The Guide to Customer Self-Service Portals
This guide explores the benefits and must-have features of customer self-service portals and outlines why Fluid Topics is the right solution.
Webinaires
Reinventing Content Delivery with Generative AI
In this webinar, we explored successful initiatives in GenAI-augmented Content Delivery, from search to reading experience, and personalized and automated question answering.
Videos
AI-Driven
Customer Experience
Fluid Topics has integrated GenAI capabilities at the heart of the platform for better AI-Driven Customer Experience.
Ebook & Guide
7 GenAI Implementation Challenges: A Content Manager’s Survival Guide
This survival guide addresses 7 GenAI implementation challenges that Content Managers face during their projects.
Videos
Generative AI – Augmented Support Agent
Augmented Support Agent is a Generative AI solution for closing customer tickets at lightning speed.
Webinaires
DITA for Dynamic Content Delivery
Explore the specifics for content delivery of metadata and granularity, and how to enrich and optimize them to build exceptional experiences with your DITA content.
Études de cas
How Darwinbox Transformed Self-Service at the Speed of SaaS
We sat down with Sagar Garuda, Senior Director of Learning at Darwinbox and Prem Garudadri, Senior Manager – Technical Writing at Darwinbox, to discuss how they went about this transformation, and how it helped them meet the needs of both their teams and their end users.
Webinaires
Breaking Barriers: Content Pros as GenAI Pioneers
Explore why content specialists should take the lead! See how their skills drive AI projects, shaping content into user-centric experiences.
Presse
What can AI do for you today?
Large Language Models (LLMs), Generative AI, and more specifically ChatGPT are the new kids on the block. They are shaking up not only the tech community but every stakeholder in every business.
Livres blanc
How to Secure Funding for Your Content Project
Getting the funding your content project deserves can be a real challenge. Learn about the main obstacles tech doc professionals face, and benefit from step-by-step guidelines for securing management buy-in. Includes a business case builder to help you demonstrate the profitability of your projects.
Videos
How to integrate Paligo and Fluid Topics
You can publish content directly from Paligo to your Fluid Topics instance in a snap. In this video we will demonstrate you how simple it is.
Presse
Doc meets Web
Most companies fail at delivering technical documentation on the Web. Why?
Find out about the three biggest mistakes to avoid when taking Tech Doc to the Web.
Livres blanc
Next-Generation Content Analytics
Let’s embark on a journey through the Analytics timeline, explore the boundaries of the methods and technologies currently in use, and uncover fresh insights of Next-Gen analytics and their game-changing potential.
Ebook & Guide
5 Big Challenges of Content Delivery and How to Tackle Them
In today’s AI-powered world, tech companies understand that documentation is necessary for their business and expend significant time and money on its production and maintenance.
Webinaires
GenAI: 6 Real-life Transformations for Tech Doc and Your Organization
Beyond the hype, what can GenAI truly do for you today? Watch the webinar to learn how to enhance your tech doc workflow from content creation to validation, translation, publishing, searching, and reading.
Videos
Design Pixel-Perfect Documentation Portals
Learn how to create pixel-perfect documentation portals and build interactive content experiences with Fluid Topics’ Page Designer.
Videos
Publish From Your CCMS
Explore how you can easily publish your technical content to your Fluid Topics instance, directly from your own CCMS.
Ebook & Guide
Ultimate Guide To Content Delivery Platforms For SaaS Companies
This Ultimate Guide is designed for tech docs decision-makers in the software industry who are assessing the suitability of a Content Delivery Platform for their organization.
Livres blanc
Dynamic Delivery: What it is and Why it Matters
In this white paper, explore the benefits of dynamic delivery, understand the value it brings and learn how to choose a solution.
Videos
Automate and Monitor Publishing
Learn how you can easily automate and monitor the publishing of your content, whatever its initial source or format.
Videos
Publish Your Content
With Fluid Topics
Learn how you can easily publish your content with Fluid Topics in this first video of our new series « Discover Fluid Topics ».
Webinaires
Delivery-First Approach: The Key to Faster ROI in Content Projects
Discover how Dynamic Content Delivery generates value from your existing content and how to optimize your content projects to build fast ROI.
Webinaires
The Forthcoming of Social and Semantic Technical Documentation
Discover the principles that transformed the Web over the last two decades and how these concepts can be applied to technical documentation.
Webinaires
Research Findings: How Tech Doc Fails Service Technicians. And How to Fix it
Discover practical insights and actionable takeaways to make your technical documentation the most useful and acclaimed resource for your service teams.
Ebook & Guide
Buyer’s Guide for Content Delivery Platforms
Download our complimentary Buyer’s Guide to find the right Content Delivery Platform for your organization.
Webinaires
Transforming the Customer Service Center with Self-Service Documentation
Discover how by introducing structured content, standardizing the content processes, and changing the way the content was delivered to customers, one company changed the service culture from “call for solution” to “information self-service”.
Webinaires
The 3 Biggest Mistakes When Taking Tech Doc to the Web
Fabrice Lacroix shows you how to avoid chaos when delivering documentation online.
Most product documentation websites are a mess. No matter the money and effort they put into it, companies almost systematically fail at delivering product documentation online. Why is that?
Études de cas
Vaisala Delivers a Personalized and Localized Content Experience to Its Customers and Employees Worldwide
We sat down with Katy Greatrex, Commercial Product Information Manager and Titta Majala, Documentation Manager at Vaisala to discuss how the implementation of Fluid Topics changed the game for the content team and beyond.
Webinaires
Breaking Free From One-Size-Fits-All Documentation
In this webinar, Val Swisher, CEO of Content Rules Inc and Fabrice Lacroix, Founder of Fluid topics, discuss the differences between personalizing different types of content — including a debate about whether or not we ought to be personalizing or contextualizing our technical information experiences.
Études de cas
How Teradata Turned its Technical Documentation Into the Company’s Most Visited Website
Hear from Beth McFadden from Teradata about moving their vast enterprise content from PDF downloads to web-based dynamic delivery.
Videos
Customer Testimonial – Hexagon
Hear from Lonnye Yancey-Smith, Executive Manager of User Assistance at Hexagon on how Fluid Topics has helped her and her team transform their content publishing experience through dynamic content delivery.
Webinaires
Continuous Content Delivery at the Speed of SaaS
The accelerating pace of product launches and updates impacts everyone. For Software-as-a-Service vendors, daily releases are becoming the norm.
Webinaires
Scaling Content Operations with Docs as Code and Robots
Explore the collaborative potential between SMEs and tech writers opened by Docs-as-Code
Webinaires
Why Your Whole Company Should Praise Your Tech Content
Your technical documentation is one of your company’s most valuable assets. The bad news is: your execs don’t know about it.
Webinaires
What Happens When Your Most Visited Web Content is Technical Documentation?
Hear from Beth McFadden from Teradata, on moving their vast enterprise content from PDF downloads to web-based dynamic delivery.
Études de cas
How Liebherr Mining Modernized its Technical Documentation with a Content Delivery Portal
We sat down with Aurélien Unfer, Project Manager, New Information and Communication Technologies at Liebherr Mining.
Livres blanc
Content Services for Field Service Organizations
Learn about the state of the art of content services and get a detailed view on how they can almost immediately increase the operational efficiency of field service organization
Infographies
5 Myths about Technical Documentation Publishing
Many content leaders hold a misconception about technical documentation publishing. Let us debunk these 5 myths for you!
Infographies
6 Things You Need to Know About Fluid Topics
This infographic shows the 6 things you really need to transform your content experience.
Webinaires
Winning the Budget Game: How Content Delivery Gets You Buy-In for Large Content Projects
Moving to structured authoring and implementing a CCMS are critical projects that will generate long-term efficiency gains and significant savings. But before you get there, there are great hurdles to overcome.
Videos
Content Analytics
With Fluid Topics, take your Content Analytics to the next level and provide best-in-class user experience.
Livres blanc
Content ROI – Achieving and Measuring the Value of Tech Doc
Successful Strategies to Increase your Operational Efficiency with Product Content.
Webinaires
Next-Generation Analytics for Technical Content
Learn how tech doc teams can improve their documentation efficiency and deliver an increased value to the product teams, customers support, and end users thanks to Next-Generation Content Analytics.
Presse
Tech Doc Will Go Social and Semantic – As The Web Did
Technical communication has experienced an evolution similar to that of the Web. On the horizon today is the rise of a social and semantic tech doc driven by Artificial Intelligence.
Webinaires
The Fast Lane to Content ROI: Delivery First, Structure Second
Join DCL and Fluid Topics as they discuss this paradigm shift of starting with content delivery
Webinaires
Beyond Web Analytics: Providing the Metrics that Matter for Technical Documentation
How to capture meaningful content metrics and drive change and improvement to your content
Études de cas
Hexagon Leverages Dynamic Content Delivery in its Winning Move to SaaS
A discussion with Lonnye Yancey-Smith, Executive Manager at Hexagon’s PPM Division.
Webinaires
Tech Doc and Continuous Integration: Wielding the Markdown Secret Weapon
How can tech doc maintain the fast pace of SaaS delivery while still providing top-quality content?
Webinaires
Delivering a Personalized Search Experience
Customers expect the search experiences you provide to be equally as good as those that Google delivers. But, how can your documentation team create top-notch findability?
Webinaires
Three Ways to Improve Technical Content Efficiency With Content Analytics
How do you track your content usage? What sort of data do you need to improve your content efficiency? What benefits can you expect from getting such insights?
Études de cas
How swissQprint Streamlined their Service Organization with Self-Service Documentation
A discussion with Johannes Müller, Head of Tech Communication and Quality Management at swissQprint
Presse
Next-generation content analytics
When technical content is no longer tied to printed pages or other static formats, it sheds light on how users interact with it. Dynamic content delivery provides unprecedented insights that can benefit not only documentation teams but the entire business.
Videos
Find & View
If your content can’t be found or read, it might as well not exist. See how Fluid Topics creates a smooth reading experience in all situations
Videos
Craft & Share
Move beyond one-way static publication, and interactively connect with your users.
Videos
Measure & Analyze
Easily track and analyze every action your customers make: From what they look for to what they read and how they engage with it.
Videos
Global Presence
Fluid Topics’ Global Presence brings your technical content closer to your users.
Videos
Offline Mode
Take 90 seconds to understand how the Fluid Topics Offline Mode boosts your operations
Études de cas
When technical documentation becomes a commercial asset
A discussion with Pierre-Olivier Saint-Joanis, Quality Manager at HPS
Études de cas
Talend delivers consistent documentation through metadata-driven publishing
A discussion with Elisabeth Sabot, Senior Director of Technical Communication at Talend.
Webinaires
Get your Salesforce to integrate your technical content
Learn about the practical aspects of making technical content available through Salesforce
Webinaires
Is Content Delivery possible without breaching new data-privacy regulations?
Get an overview of the new global privacy rules and explore how they will impact your operations
Études de cas
Mediametrie Redesign Their Documentation Publishing Process for a Better User Experience
A discussion with Stephane Allizon, Head of the Technology Marketing and International Client Support Department at Mediametrie
Livres blanc
Reshape Customer Support: Adding Technical Content to Salesforce
Learn how you can boost Salesforce with Dynamic Content Delivery
Études de cas
Napatech creates a Unified Content Hub for Technical and Marketing Content
A discussion with Sophie McMonagle, Senior Technical Writer and Portal Product Owner at Napatech
Videos
Technical Documentation Publishing
User guides, technical and reference manuals, installation and maintenance documentation contain critical information which needs to be readily accessible by your customers
Webinaires
Connecting a Chatbot to your technical content, beyond the demo. Myth and reality.
Analysts predict that chatbots will be your customers’ preferred interface. How can you transition from carefully staged demos to real-life customers?
Presse
Analytics: moving from cost to value – TC World
The times when technical documentation teams needed to justify their worth are well and truly over. Or are they?
Livres blanc
ROI Calculator
Check the numbers and see why Fluid Topics makes great business sense for your entire organization
Livres blanc
Tech Content Delivery: the Challenge of New Channels
Using innovative techniques for consuming content may sound appealing, but they require us to rethink our approach to technical communication
Presse
UA Reloaded 18: Technical Communicators Explore the Impact of Digital Transformation and Changing User Habits
Break through to the other side of user assistance (UA): the theme of UA Reloaded 18 highlighted its offer for technical communicators to engage and explore how digital transformation and emerging technologies are changing user assistance
Thought Leadership
Partners Blog Series: Fluid Topics
As part of our best-of-breed approach, IXIASOFT partners with many outstanding tool and service providers. This post is the third in a series that features our various partners
Presse
The Parts and the Whole: Publishing Technical Documentation
Today, several centuries after the invention of the printing press, we can legitimately ask ourselves whether there’s any value to preparing technical documentation in book form
Webinaires
Writing for the 21st century: writing for the machines
Historically, technical content has been written for humans. But with the rise of artificial intelligence, machines will consume this content to solve problems automatically
