Turning Scattered Product Knowledge Into an “AI Brain”: Spline Global Partners with France’s Fluid Topics to Launch Exclusive Distribution of their Product Knowledge Platform in Japan
Tokyo, May 12, 2026 – The knowledge platform that delivers billions of yen in annual cost savings to tech and manufacturing organizations arrives in Japan.
Spline Global Inc. has signed an exclusive distribution agreement with France’s Fluid Topics for the Japanese market, and will begin offering Fluid Topics starting May 2026. Fluid Topics is the leading product knowledge platform used by Fortune 500 companies and organizations of all sizes worldwide, including US divisions of Japanese companies such as Hitachi.
Background: The Product Knowledge Challenge Facing Japanese Companies
Many Japanese companies, particularly in manufacturing, have vast volumes of product knowledge—technical documents, manuals, API specifications, support articles—scattered across multiple systems, formats, and repositories. This information siloing not only prevents user self-service and drives up support costs, but represents a fundamental barrier to the success of Generative (GenAI) and Agentic AI projects.
According to KMWorld’s “2026 State of KM & AI Report,” 68% of companies cite “information silos” as the biggest barrier to knowledge management, and only 25% of respondents rate their knowledge management processes as “generally effective.” Meanwhile, 67% of companies are planning to adopt generative AI and agentic AI, making the creation of a reliable knowledge foundation an urgent management priority that directly determines AI implementation success.
The challenge of enabling quick and accurate data access is compounded by today’s talent shortage. As seasoned engineers and field technicians retire, critical product knowledge is lost with them, forcing new hires to waste valuable time searching for and corroborating information across data silos. Fluid Topics solves this by capturing and centralizing institutional knowledge. By making accurate information instantly accessible, companies can accelerate the onboarding of new technicians, enable customers to effectively self-serve, and dramatically improve the overall customer experience.
What Is Fluid Topics?
Fluid Topics is the leading product knowledge platform used by Fortune 500 companies and organizations of all sizes worldwide. Built on over 25 years of research in semantic search, AI, and content accessibility since the company’s founding in 1999, Fluid Topics was productized as a content delivery platform in 2014.
As a SaaS platform that ingests and unifies a wide range of product information regardless of source or format—manuals, API documentation, support articles, and more—it provides the following core capabilities:
- Unified Knowledge Hub: Automatically consolidates and centrally manages content from diverse formats structured and unstructured with advanced content transformation and enrichment (including DITA, HTML, Markdown, PDF, and MS Office)
- AI Search & Generative AI: Semantic search, RAG support, content summarization, code explanation, chatbot and other AI experiences as standard features
- Agentic AI Ready: Fluid Topics content processing restructures and enriches content for AI while MCP server integration connects AI agents to product knowledge, enabling knowledge-driven workflow automation
- Multi-Channel Delivery: Delivers content to any digital channel—documentation portals, help desks, in-product help, chatbots, and more
- Native Documentation Portal: Offers a turnkey documentation portal with advanced access right management and extended customization capabilities
- Advanced Analytics: Visualizes content utilization through 8 types of documentation metrics and establishes data-driven improvement cycles
The Importance of Knowledge Unification for AI Agent Adoption
In many enterprises, technical documents and manuals exist in silos across separate systems, causing AI to reference only fragmented information and produce inaccurate answers. Fluid Topics unifies and structures this scattered knowledge into a single foundation, creating an environment where AI can generate accurate, context-aware responses.
Access the Latest Knowledge from Any Device, Anywhere
Unified product information is delivered optimized for PCs, tablets, and smartphones. Offline access is available even in environments with unstable connectivity, enabling engineers to instantly retrieve the information needed to solve the problem right in front of them regardless of device.
Customer Success Stories
Fluid Topics has been adopted by numerous major enterprises including Fortune 500 companies such as Johnson Controls, Siemens, Liebherr Mining, Kone, Hitachi Vantara, Dayforce, Teradata, Genetec, JFrog, Hexagon, Darwinbox, Precisely, Ateme, swissQprint. Their service is utilized across a wide range of industries—software, high-tech & electronics, industrial machinery, medical devices, financial services, and manufacturing—and continues to grow at a steady rate over 40% annually.
Customers typically see an early ROI after adopting Fluid Topics due to immediate time savings. By freeing product-facing teams from manual information gathering, they can focus on higher-value activities, solve service challenges faster, and deliver better answers to customer questions—all before AI tools and agentic workflows are even implemented. As a simple example: if 1,000 engineers save just 15 minutes a week, that reclaims over 13,000 hours a year. Even at a conservative salary estimate of $60,000, that translates to roughly $400,000 in annual savings.
Fluid Topics is delivering those types of results. Rolf Schumacher, Head of Technical Documentation at Siemens, stated: “We were able to reduce information search time by an average of 30 minutes per week per engineer.”
Overview of the Exclusive Distribution Agreement
Under this agreement, Spline Global has acquired exclusive distribution rights for Fluid Topics in Japan and will provide the following one-stop services:
- License Sales for the Fluid Topics platform
- Implementation consulting and technical support in Japanese
- Integration support with existing systems (CMS/CCMS/help desks, etc.)
- Knowledge DX promotion support including generative AI and agentic AI utilization
Comments from Company Representatives
Fabrice Lacroix, CEO, Antidot/Fluid Topics: “Japan is an extremely important market, home to some of the world’s leading manufacturers and technology companies. Spline Global’s expertise in AI and digital transformation, combined with their understanding of the Japanese market, makes them an ideal partner for bringing Fluid Topics to Japanese customers. Through this partnership, we will fundamentally transform how Japanese companies leverage product knowledge and support them in establishing competitive advantage in the AI era.”
Yoshio Fujimatsu, Representative Director, Spline Global Inc.:“Many Japanese companies face challenges with scattered product knowledge and difficulty in its utilization. Fluid Topics is a platform that fundamentally solves this problem. We are extremely pleased to bring Fluid Topics—backed by over 25 years of research-driven AI technology and a proven track record with Fortune 500 companies—to our Japanese customers. We will powerfully support Japanese companies’ DX promotion and AI adoption, starting with the construction of a knowledge foundation.”
Future Development
Spline Global will advance the Japan market rollout of Fluid Topics according to the following roadmap:
- H1 2026: Pilot implementations focused on manufacturing and software industries
- H2 2026: Building the domestic partner ecosystem
- 2027: Strengthening agentic AI integration and expanding industry-specific solutions
Company Profiles
Antidot SAS (Fluid Topics, brand)
Headquarters: Lyon, France
Founded: 1999
CEO: Fabrice Lacroix
Business: Development and sales of AI-powered product knowledge platform “Fluid Topics”
URL: https://www.fluidtopics.com/
Spline Global Inc.
Headquarters: Musashino Bldg. 2F, 1-2-1 Kanda Tamachi, Chiyoda-ku, Tokyo
Founded: November 2019
Representative Director: Yoshio Fujimatsu
Business: AI & data utilization consulting, global digital transformation support, domestic sales & support for overseas technology products
URL: https://splineglobal.com/