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Kelly Dell

Articles written by Kelly Dell

With a background rooted in digital marketing for innovative B2B startups, Kelly strives to aid tech companies understand and connect with their customers through engaging, impactful content. Her expertise spans across content marketing, social media, SEO, and project management.

Man in a tie and button down shirt on a desktop computer with code and graphs digitally overlaid.

Why 60% of AI Projects Will Fail This Year (& How CIOs Can Beat the Odds)

AI

Feb 05, 2026

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6 min read

Technician in protective gear, performing maintenance on an elevator.

How KONE Delivers the Right Information to Technicians Instantly

Industry Insights

Feb 03, 2026

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12 min read

Woman coding software on desktop computer at office desk.

Top Software Tools for Product Engineers in 2026

Engineering

Jan 30, 2026

•

19 min read

Person in a suit touching digital overlay showing with a video icon.

5 Knowledge Management Trends Defining 2026

Industry Insights

Jan 28, 2026

•

9 min read

A person is coding at a desk with two monitors displaying programming code, in a dimly lit room.

The Best Software Documentation Tools in 2026

Content Ops

Jan 15, 2026

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20 min read

Woman with glasses looking into digital data center screens.

6 Technical Documentation Trends to Watch in 2026

Industry Insights

Jan 07, 2026

•

10 min read

Abstract purple wave background adorned with scattered stars.

Fluid Topics In Review: 2025

Company

Dec 17, 2025

•

5 min read

Group of people sitting and watching presentation on large screen in conference room.

23 CIO Events to Attend in 2026

Events

Dec 09, 2025

•

9 min read

Side view of a row of people sitting, listening, and taking notes at a conference.

How Content Teams Can Prepare for 2026: Lessons from 2025’s Biggest Conferences

Events

Dec 02, 2025

•

11 min read

Person using laptop with digital 'UPDATE' progress bar on transparent screen, futuristic vibe.

How to Simplify Documentation Publishing for Software Product Releases

Content Ops

Nov 28, 2025

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12 min read

Business professionals mingling indoors with natural light from large windows.

14 Technical Writing Conferences to Attend in 2026

Events

Nov 18, 2025

•

7 min read

Person in blue shirt working at a desk with laptop, monitor, and coffee cup.

Agentic AI vs Generative AI: A Guide for Technical Writers

AI

Oct 24, 2025

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8 min read

Woman with braided hair smiling at computer, with laptop, plant, and cup on desk.

Rethinking Product Information: The Evolving Role of Tech Writers

Content Ops

Sep 12, 2025

•

10 min read

self service customer support.

Self Service Customer Support: 7 Practices to Improve Your Strategy

Customer Support

Aug 19, 2025

•

11 min read

A blurred image of an audience seated in a conference room, facing a screen.

Top CIO Events to Attend in 2025

Events

Aug 11, 2025

•

7 min read

Person at desk using multiple monitors showing data and graphs, with plant and smartphone on desk.

4 Benefits of Product Documentation Analytics According to Our Customers

Product

Aug 05, 2025

•

8 min read

Blue electric plug and socket made of glowing dots and lines on dark background.

Popular Integrations with Fluid Topics to Enhance Your Content Workflow

Product

Jul 29, 2025

•

7 min read

A person typing on a laptop with a code symbol overlay and greenery in the background.

Documentation Portal vs Website: What’s the Real Difference?

Product

Jul 15, 2025

•

9 min read

Woman in an office, typing, and looking at computer monitors that show AI.

How Adobe DITAWORLD Experts are Navigating Content in an AI Era

Events

Jun 24, 2025

•

10 min read

Digital icons of metrics, content, and learning systems over a person typing on laptop.

6 Strategies to Develop Product Knowledge

Content Ops

Jun 19, 2025

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10 min read

Person touching a tablet and a spending chart showing less spending and more growth over time.

5 Ways Product Knowledge Platforms Save Companies Millions

Product

Jun 13, 2025

•

12 min read

IT worker on computer with digital screen behind him that says AI.

Hey IT Department, Please Don’t Build Your Own RAG System

AI

May 20, 2025

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13 min read

Man and woman sitting next to each other in an office looking at computer monitor and smiling.

A Guide to Product Knowledge

Content Ops

May 05, 2025

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11 min read

magnifying glass over AI with round tokens on both sides with analytics and messages and lightbulbs.

The Rise of AI in Product Knowledge Management: 30+ Statistics

Industry Insights

Apr 29, 2025

•

5 min read

man smiling with tablet in hands and digital search bar overlayed.

Fluid Topics: Your Semantic Search Solution for Relevant Results

Product

Apr 25, 2025

•

7 min read

man against black wall holding phone with search bar.

3 Must-Have Semantic Search Use Cases

Product

Apr 22, 2025

•

7 min read

AI on blue purple background with microchip design.

13 AI Tools for Technical Writers that aren’t ChatGPT

Content Ops

Apr 18, 2025

•

16 min read

woman reviewing content on screen while holding tablet.

What ConVEx 2025 Taught Us About Future-Proofing Content

Events

Apr 17, 2025

•

8 min read

Search Engine Mockup.

The Evolution of Search Engines: Past, Present & Future

Industry Insights

Apr 15, 2025

•

5 min read

search bar and arrow on purple background.

Understanding Semantic Search: What it is and How to Use it

Product

Apr 09, 2025

•

9 min read

Man typing on computer in office with large desktop screen.

10 Challenges Technical Writers Face and How to Solve Them

Content Ops

Apr 08, 2025

•

4 min read

woman on computer surrounded by code tags.

How AI is Reshaping Technical Writing: Semantic Enablement

Content Ops

Mar 26, 2025

•

9 min read

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How AI is Reshaping Technical Writing: Metadata

Content Ops

Mar 26, 2025

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5 min read

digital file with sub topics and hands on keyboard.

How AI is Reshaping Technical Writing: Structure

Content Ops

Mar 26, 2025

•

6 min read

Technical Writer at her desk

What Does a Technical Writer Do?

Content Ops

Mar 11, 2025

•

9 min read

Digital content moving from one folder to another overlayed on person typing on laptop.

4 Insights to Avoid Content Migration Headaches

Content Ops

Feb 28, 2025

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9 min read

Hands under icons representing content operations arranged in a circle around the word ‘Content’.

What is Content Operations and Why is it Important?

Content Ops

Feb 21, 2025

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11 min read

smiling customer looking at phone due to benefits of self service portal.

6 Benefits of a Self-Service Portal

Product

Jan 29, 2025

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8 min read

Hands on keyboard, AI transforming technical documentation.

How Generative AI is Transforming the World of Technical Documentation

AI

Jan 20, 2025

•

13 min read

technical documentation web.

The Hidden Complexity of Delivering Technical Documentation on the Web

Content Ops

Jan 16, 2025

•

15 min read

On site technician wearing protective gear and using tablet to look at technical diagrams.

5 Technical Documentation Trends to Shape Your 2025 Strategy

Industry Insights

Jan 06, 2025

•

10 min read

background of 2024 recap.

Your Fluid Topics Favorites of 2024

Company

Dec 19, 2024

•

5 min read

contextual help.

Contextual Help: 5 Ways to Provide Relevant In-Product Support

Product

Dec 17, 2024

•

10 min read

technical communications conferences.

17 Must-Attend Technical Communications Conferences in 2025

Events

Dec 05, 2024

•

8 min read

Documentation challenges.

9 Documentation Challenges Solved with a Product Knowledge Platform

Content Ops

Dec 02, 2024

•

14 min read

knowledge management metrics.

8 Knowledge Management Metrics to Track for Business Success

Product

Nov 21, 2024

•

15 min read

enterprise knowledge platform.

Enterprise Knowledge Platform: The Key to Empowering Documentation Teams

Product

Oct 31, 2024

•

8 min read

enterprise knowledge management files.

Enterprise Knowledge Management: Key Concepts & Essentials

Content Ops

Oct 21, 2024

•

10 min read

engineer ai in it service management.

The Transformative Role of AI in IT Service Management

IT

Oct 10, 2024

•

10 min read

will ai replace technical writers.

Will AI Replace Technical Writers?

AI

Sep 20, 2024

•

10 min read

woman using tablet to reduce support tickets.

Reduce Customer Tickets with an Optimized Self-Service System

Customer Support

Sep 12, 2024

•

11 min read

knowledge management light bulbs with crumpled paper.

What is Knowledge Management and Why Does it Matter?

Content Ops

Aug 06, 2024

•

11 min read

man using self-service on tablet for ticket deflection.

Improve Ticket Deflection and Customer Support with AI

Customer Support

Jul 30, 2024

•

12 min read

Two people collaborating table, one typing on laptop, other with notebook; coffee and phone nearby.

What is a Component Content Management System (CCMS)?

Content Ops

Jul 11, 2024

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13 min read

Hot news on tablet with coffee.

Half-Year Highlights: 6 Biggest Updates of the Year So Far

Company

Jul 02, 2024

•

5 min read

CMS content and development.

What is a Headless CMS?

Content Ops

Jun 20, 2024

•

14 min read

Person holding lightbulb with AI.

AI Knowledge Base: The Ultimate Guide

AI

Jun 18, 2024

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12 min read

brain on computer.

What is a Knowledge Base?

Content Ops

May 31, 2024

•

12 min read

ChatGPT for technical documentation.

How ChatGPT Will Impact Technical Documentation

AI

May 29, 2024

•

8 min read

AI customer service search platform.

Generative AI for Customer Support: Meet Fluid Topics

Customer Support

May 22, 2024

•

9 min read

Two female customer support agents wearing headsets, talking while looking at a computer.

Generative AI for Customer Support: Top Use Cases and Benefits

Customer Support

Apr 25, 2024

•

10 min read

Generative AI Interface.

4 Generative AI Insights from ConVEx 2024

Events

Apr 23, 2024

•

7 min read

Abstract visual of purple and blue light representing continuous flow and delivery.

At the Speed of Product Changes: Continuous Content Delivery

Content Ops

Apr 12, 2021

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7 min read