Fluid Topics

Best Practices

Documentation challenges

9 Documentation Challenges Solved with an Enterprise Knowledge Platform

Discover 9 documentation challenges commonly faced across industries and how to solve them with an enterprise knowledge platform.

enterprise knowledge platform

Enterprise Knowledge Platform: The Key to Empowering Documentation Teams

Learn how an Enterprise Knowledge Platform tackles the content delivery challenges that knowledge teams regularly encounter.

features for your Content Delivery Platform

10 Must-Have Features For Your Next Content Delivery Platform

From out-of-the-box portal to ready-to-use integration, we break down the 10 must-have features for your Content Delivery Platform.

enterprise knowledge management files

Enterprise Knowledge Management: Key Concepts & Essentials

Dive into the question “Will AI replace technical writers?” in this interview with Fluid Topics Head of Product Knowledge.

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The Transformative Role of
AI in IT Service Management

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Reduce Customer Tickets with an Optimized Self-Service System

Boost customer support with self-service. Learn benefits, best practices, and implementation tips for knowledge bases, AI, FAQs, and more

self service customer support

7 Self-Service Best Practices to Improve Customer Support

Boost customer support with self-service. Learn benefits, best practices, and implementation tips for knowledge bases, AI, FAQs, and more

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What is Knowledge Management and Why Does it Matter?

Ticket deflection improves customer service by leveraging AI to enhance satisfaction, reduce costs, and provide multilingual support.

what is a ccms

What is a Component Content Management System (CCMS)?

Generative Tech, particularly ChatGPT, has raised concerns among businesses about its capacity to transform, endanger, or foster their industries.

What Is Enterprise Search Software - Blog Image

What is Enterprise
Search Software?

Discover the importance of enterprise search software. Enhance data and document search in your company with AI-powered features.

CMS content and development

What is a Headless CMS?

Generative Tech, particularly ChatGPT, has raised concerns among businesses about its capacity to transform, endanger, or foster their industries.

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AI Knowledge Base: The Ultimate Guide

Generative Tech, particularly ChatGPT, has raised concerns among businesses about its capacity to transform, endanger, or foster their industries.

brain on computer

What is a Knowledge Base?

Generative Tech, particularly ChatGPT, has raised concerns among businesses about its capacity to transform, endanger, or foster their industries.

What is a CDP?

What is a Content Delivery Platform (CDP)?

A Content Delivery Platform is a software solution that enables organizations to deliver knowledge efficiently.

Webinar Recap: GenAI Pioneers

Webinar Recap: Content Pros as GenAI Pioneers

Find out everything you need to know about AI for tech doc, from 101 lessons to helpful resources, and insights from industry experts.

10 AI Resources Every Content Professional Should Know

Find out everything you need to know about AI for tech doc, from 101 lessons to helpful resources, and insights from industry experts.

CDP vs CCMS

CMS, headless CMS, CCMS, and CDP: Understand What They Are and What You Need

Everything you’ve ever wanted to know about CMS, headless CMS, CCMS, and CDP. Discover what solution works for your own business case.

Content Delivery with Fluid Topics

3 Companies That Transformed Their Content Delivery with Fluid Topics

These three case studies serve as compelling testimonials to the transformative influence of Fluid Topics on content delivery

self-service customer experience

Case Deflection and
Self-Service: A Game-Changer
in Customer Experience

Explore why self-service and case deflection are key components of a successful content strategy and customer experience.

Personalization and Contextualization For Technical Content

Personalization and Contextualization For Technical Content with Val Swisher

Fabrice Lacroix and Val Swisher shared their thoughts on how to break free from one-size-fits-all documentation.

marketing team

3 Reasons Why Your Marketing Will Love Your Tech Content

We’ve highlighted 3 reasons why your marketing team (and your whole business) will love your technical documentation.

Documentation Myths

5 Myths about Technical
Documentation Publishing

When it comes to technical documentation publishing, many myths abound. Let’s dive into 5 myths and unravel the truth.

3 Essentials for a Modern Content Experience

Rolf Schumacher, Head of Technical Documentation at Siemens Building Products discusses 3 essentials to create a modern content experience.

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Realizing the Value of Tech Doc with Dynamic Content Delivery

Producing good content is essential but delivering it effectively is where the value is created. Learn more with four compelling use cases.

ROI Calculator

Technical Documentation: Cost or Investment?

Markdown

Tech doc and Continuous Integration: Firing the Markdown Silver Bullet

Customer Support Efficiency

Four Ways to Boost Your Customer Support Efficiency

Discover four ways Dynamic Content Delivery improves your customer support efficiency and boosts user engagement.

Content Delivery - Come as You Are

Come as You Are

10 points

Top 10 Tips for Choosing Dynamic Content Solutions

Get started with Dynamic Content Delivery

Salesforce

New White Paper: Reshape Customer Support with Tech Content in Salesforce

dynamic delivery

Dynamic Delivery: What It Is and Why It Matters?

How we manage the roadmap

Upload your content from oXygen to Fluid Topics in one click

multilingual content

You talkin’ to me? Language Management in Fluid Topics

How To Secure Access To Technical Content