Analysts predict that chatbots will be your customers’ preferred interface. How can you transition from carefully staged demos to real-life customers? Most chatbots today use rules, but tech content is textual, not rule-based. It is impossible to revamp thousands of pieces of content written for human readers into a formal rules-based system. The problem is how to connect the textual content with the bot’s inner processes. We will review various approaches and what this technology allows.
We will teach you how rules-based chatbots work and why those simple demos are so impressive; also, why current technologies give unsatisfactory user experiences. We will go over the difficulties in fueling a chatbot with text-based content. Then we will show you technological approaches which will take you to a higher degree of functionality, using the text-based content you already have.