Providing relevant content drives greater efficiency and cost savings.
Number of support transactions (calls, emails, etc.) per day
Number of tech support agents in your organization
Number of cases from your partners every month
Providing clients with access to content they can control increases customer retention and future revenue.
Number of existing customers
Average new business per year per existing client (from upsell and cross-sell opportunities)
Total revenue per year from new clients
Number of new partners per year
Average revenue brought per year by a partner or reseller