The 2026 State of Knowledge Management & AI Report

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Anne-Sophie MUFFAT

Articles written by Anne-Sophie MUFFAT

Man sitting at a desk and typing on the computer while looking down at his keyboard.

How to Make Your Documentation AI-Ready: A Practical Step-by-Step Guide

AI

May 04, 2026

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10 min read

Woman sitting at a desk and holding a book while smiling looking into distance.

Top 11 AI Books to Read in 2026

AI

Apr 28, 2026

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9 min read

Hand holding the digital outline of a mobile phone scanning a QR code.

Digital Product Passport (DPP): What It Is and Why It Matters

Content Ops

Apr 20, 2026

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10 min read

What is Knowledge Management and Why Does it Matter?

Content Ops

Apr 08, 2026

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17 min read

Colleagues standing around a table in an industrial workspace and looking at each others' laptops.

What is Tacit Knowledge?

Content Ops

Mar 23, 2026

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8 min read

Books next to a keyboard and mouse with blue and pink lighting.

What is Explicit Knowledge?

Content Ops

Mar 10, 2026

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4 min read

AI system hologram over person at desk.

Why Product Knowledge Is the Key to Successful Agentic Systems

AI

Feb 27, 2026

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8 min read

Woman sitting at office desk using AI software.

7 AI Use Cases Every CIO Should Prioritize

AI

Feb 16, 2026

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10 min read

Man holding tablet walking through data servers.

How to Launch Successful AI Projects: CIO Lessons

AI

Feb 10, 2026

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10 min read

What is a CDP?

What is a Content Delivery Platform? Definitions, Benefits & Key Features

Content Ops

Feb 06, 2026

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10 min read

Man in a tie and button down shirt on a desktop computer with code and graphs digitally overlaid.

Why 60% of AI Projects Will Fail This Year (& How CIOs Can Beat the Odds)

AI

Feb 05, 2026

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6 min read

Technician in protective gear, performing maintenance on an elevator.

How KONE Delivers the Right Information to Technicians Instantly

Industry Insights

Feb 03, 2026

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12 min read

Woman coding software on desktop computer at office desk.

Top Software Tools for Product Engineers in 2026

Engineering

Jan 30, 2026

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19 min read

Person in a suit touching digital overlay showing with a video icon.

5 Knowledge Management Trends Defining 2026

Industry Insights

Jan 28, 2026

•

9 min read

A person is coding at a desk with two monitors displaying programming code, in a dimly lit room.

The Best Software Documentation Tools in 2026

Content Ops

Jan 15, 2026

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20 min read

Woman with glasses looking into digital data center screens.

6 Technical Documentation Trends to Watch in 2026

Industry Insights

Jan 07, 2026

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10 min read

Abstract purple wave background adorned with scattered stars.

Fluid Topics In Review: 2025

Company

Dec 17, 2025

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5 min read

Group of people sitting and watching presentation on large screen in conference room.

23 CIO Events to Attend in 2026

Events

Dec 09, 2025

•

9 min read

Side view of a row of people sitting, listening, and taking notes at a conference.

How Content Teams Can Prepare for 2026: Lessons from 2025’s Biggest Conferences

Events

Dec 02, 2025

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11 min read

Person using laptop with digital 'UPDATE' progress bar on transparent screen, futuristic vibe.

How to Simplify Documentation Publishing for Software Product Releases

Content Ops

Nov 28, 2025

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12 min read

Business professionals mingling indoors with natural light from large windows.

18 Technical Writing Conferences to Attend in 2026

Events

Nov 18, 2025

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8 min read

Person in blue shirt working at a desk with laptop, monitor, and coffee cup.

Agentic AI vs Generative AI: A Guide for Technical Writers

AI

Oct 24, 2025

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8 min read

Abstract blue digital background with glowing lines suggesting data flow.

5 Myths about Technical Documentation Publishing

Content Ops

Oct 21, 2025

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12 min read

self service customer support.

Self Service Customer Support: 7 Practices to Improve Your Strategy

Customer Support

Aug 19, 2025

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11 min read

A blurred image of an audience seated in a conference room, facing a screen.

Top CIO Events to Attend in 2025

Events

Aug 11, 2025

•

7 min read

Person at desk using multiple monitors showing data and graphs, with plant and smartphone on desk.

4 Benefits of Product Documentation Analytics According to Our Customers

Product

Aug 05, 2025

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8 min read

Blue electric plug and socket made of glowing dots and lines on dark background.

Popular Integrations with Fluid Topics to Enhance Your Content Workflow

Product

Jul 29, 2025

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8 min read

A person typing on a laptop with a code symbol overlay and greenery in the background.

Documentation Portal vs Website: What’s the Real Difference?

Product

Jul 15, 2025

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9 min read

Woman in an office, typing, and looking at computer monitors that show AI.

How Adobe DITAWORLD Experts are Navigating Content in an AI Era

Events

Jun 24, 2025

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10 min read

Digital icons of metrics, content, and learning systems over a person typing on laptop.

6 Strategies to Develop Product Knowledge

Content Ops

Jun 19, 2025

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10 min read

Person touching a tablet and a spending chart showing less spending and more growth over time.

5 Ways Product Knowledge Platforms Save Companies Millions

Product

Jun 13, 2025

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12 min read

IT worker on computer with digital screen behind him that says AI.

Hey IT Department, Please Don’t Build Your Own RAG System

AI

May 20, 2025

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13 min read

Man and woman sitting next to each other in an office looking at computer monitor and smiling.

A Guide to Product Knowledge

Content Ops

May 05, 2025

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11 min read

magnifying glass over AI with round tokens on both sides with analytics and messages and lightbulbs.

The Rise of AI in Product Knowledge Management: 30+ Statistics

Industry Insights

Apr 29, 2025

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5 min read

man smiling with tablet in hands and digital search bar overlayed.

Fluid Topics: Your Semantic Search Solution for Relevant Results

Product

Apr 25, 2025

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7 min read

man against black wall holding phone with search bar.

3 Must-Have Semantic Search Use Cases

Product

Apr 22, 2025

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7 min read

AI on blue purple background with microchip design.

13 AI Tools for Technical Writers that aren’t ChatGPT

Content Ops

Apr 18, 2025

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16 min read

woman reviewing content on screen while holding tablet.

What ConVEx 2025 Taught Us About Future-Proofing Content

Events

Apr 17, 2025

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8 min read

Search Engine Mockup.

The Evolution of Search Engines: Past, Present & Future

Industry Insights

Apr 15, 2025

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5 min read

search bar and arrow on purple background.

Understanding Semantic Search: What it is and How to Use it

Product

Apr 09, 2025

•

11 min read

Man typing on computer in office with large desktop screen.

10 Challenges Technical Writers Face and How to Solve Them

Content Ops

Apr 08, 2025

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4 min read

Technical Writer at her desk

What Does a Technical Writer Do?

Content Ops

Mar 11, 2025

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9 min read

Hands under icons representing content operations arranged in a circle around the word ‘Content’.

What is Content Operations and Why is it Important?

Content Ops

Feb 21, 2025

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12 min read

Person typing on laptop with glowing 'AI' screen and digital graphics in dim light.

10 AI Resources Every Content Professional Should Know

AI

Feb 18, 2025

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4 min read

Two sets of hands holding smart phones over a black marble table.

Dynamic Delivery: What It Is and Why It Matters?

Product

Feb 07, 2025

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3 min read

smiling customer looking at phone due to benefits of self service portal.

6 Benefits of a Self-Service Portal

Product

Jan 29, 2025

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8 min read

On site technician wearing protective gear and using tablet to look at technical diagrams.

5 Technical Documentation Trends to Shape Your 2025 Strategy

Industry Insights

Jan 06, 2025

•

10 min read

background of 2024 recap.

Your Fluid Topics Favorites of 2024

Company

Dec 19, 2024

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5 min read

contextual help.

Contextual Help: 5 Ways to Provide Relevant In-Product Support

Product

Dec 17, 2024

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10 min read

Stylized financial graph with blue bars and line trend on dark background showing data analysis.

40+ Statistics to Build Your Fluid Topics Business Case

Industry Insights

Dec 09, 2024

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6 min read

technical communications conferences.

17 Must-Attend Technical Communications Conferences in 2025

Events

Dec 05, 2024

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8 min read

Documentation challenges.

9 Documentation Challenges Solved with a Product Knowledge Platform

Content Ops

Dec 02, 2024

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14 min read

knowledge management metrics.

8 Knowledge Management Metrics to Track for Business Success

Product

Nov 21, 2024

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15 min read

enterprise knowledge platform.

Enterprise Knowledge Platform: The Key to Empowering Documentation Teams

Product

Oct 31, 2024

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8 min read

features for your Content Delivery Platform.

10 Must-Have Features For Your Next Content Delivery Platform

Product

Oct 24, 2024

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10 min read

enterprise knowledge management files.

Enterprise Knowledge Management: Key Concepts & Essentials

Content Ops

Oct 21, 2024

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10 min read

engineer ai in it service management.

The Transformative Role of AI in IT Service Management

IT

Oct 10, 2024

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10 min read

will ai replace technical writers.

Will AI Replace Technical Writers?

AI

Sep 20, 2024

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10 min read

woman using tablet to reduce support tickets.

Reduce Customer Tickets with an Optimized Self-Service System

Customer Support

Sep 12, 2024

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11 min read

man using self-service on tablet for ticket deflection.

Improve Ticket Deflection and Customer Support with AI

Customer Support

Jul 30, 2024

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12 min read

Two people collaborating table, one typing on laptop, other with notebook; coffee and phone nearby.

What is a Component Content Management System (CCMS)?

Content Ops

Jul 11, 2024

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13 min read

Hot news on tablet with coffee.

Half-Year Highlights: 6 Biggest Updates of the Year So Far

Company

Jul 02, 2024

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5 min read

What is Enterprise Search Software? Blog Post

What is Enterprise Search Software?

Product

Jun 27, 2024

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9 min read

CMS content and development.

What is a Headless CMS?

Content Ops

Jun 20, 2024

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14 min read

Person holding lightbulb with AI.

AI Knowledge Base: The Ultimate Guide

AI

Jun 18, 2024

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12 min read

brain on computer.

What is a Knowledge Base?

Content Ops

May 31, 2024

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12 min read

AI customer service search platform.

Generative AI for Customer Support: Meet Fluid Topics

Customer Support

May 22, 2024

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9 min read

GenAI Projects.

The Role of Content Delivery Platforms in Successful AI Projects

AI

Apr 26, 2024

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6 min read

Two female customer support agents wearing headsets, talking while looking at a computer.

Generative AI for Customer Support: Top Use Cases and Benefits

Customer Support

Apr 25, 2024

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10 min read

Generative AI Interface.

4 Generative AI Insights from ConVEx 2024

Events

Apr 23, 2024

•

7 min read

Customer Service & Support - Feature.

4 Customer Service & Support Trends to Follow in 2024

Customer Support

Mar 21, 2024

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8 min read

Webinar Recap: GenAI Pioneers.

Webinar Recap: Content Pros as GenAI Pioneers

Events

Feb 23, 2024

•

7 min read

Content Delivery Platform.

3 Technical Documentation Trends to Follow in 2024

Industry Insights

Jan 30, 2024

•

6 min read

tc world conference 2023.

All the Latest Insights from tcworld 2023

Events

Dec 06, 2023

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8 min read

Businesswoman looking against blue matrix and codes.

Migration Myths: A Webinar Recap

Content Ops

Nov 14, 2023

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8 min read

People network and international communication concept.

Tech Doc Will Go Social and Semantic

Content Ops

Nov 03, 2023

•

14 min read

Content Delivery with Fluid Topics.

3 Companies That Transformed Their Content Delivery with Fluid Topics

Industry Insights

Aug 21, 2023

•

7 min read

Abstract digital cloud network with glowing blue lines and data nodes on a dark background.

Fresh Perspective: Reflecting on Fluid Topics’ First Semester 2023

Company

Jun 29, 2023

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5 min read

Hand holding gold star representing five-star review and customer satisfaction rating.

Case Deflection and Self-Service: A Game-Changer in Customer Experience

Customer Support

May 03, 2023

•

7 min read

Pragmatic Guide to Implementing an Effective DevSecOps Strategy

IT

Apr 25, 2023

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4 min read

Hiring Process.

Engineering Hiring Process at Antidot

Company

Apr 24, 2023

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6 min read

Service Technicians.

How Tech Doc Fails Service Technicians: A Webinar Recap

Field Service

Apr 17, 2023

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8 min read

Abstract network of glowing nodes and lines on dark background representing digital connectivity.

That’s a Wrap: Highlights from 2022

Company

Dec 21, 2022

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5 min read

Growth Marketer.

Meet the Team: Benjamin, Growth Marketer

Company

Dec 14, 2022

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5 min read

Close-up of a hand pressing a digital search bar on a laptop screen representing online browsing.

Reinventing Search for Product Content

Product

Nov 28, 2022

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8 min read

Young green seedlings sprouting from soil with a soft-focus natural green background.

Meet the Team: Lola, Account Manager

Company

Nov 14, 2022

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3 min read

how to become software engineer.

Meet the Team: Romain, Software Engineer

Company

Oct 10, 2022

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4 min read

Person typing on laptop with digital cloud computing and data sharing icons overlayed.

Meet the Team: Christelle, COO

Company

Sep 28, 2022

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3 min read

Sun rising over rolling green hills giving them a golden glow.

The 6 Things You Need to Know About the Last 6 Months

Company

Jul 07, 2022

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5 min read

Header Product Designer.

Meet the Team: Valentin, Product Designer

Company

Jun 16, 2022

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5 min read

Group of coworkers collaborating around a computer in a bright modern office.

3 Reasons Why Your Marketing Will Love Your Tech Content

Content Ops

Jun 07, 2022

•

7 min read

Devoxx France 2022.

Highlights from Devoxx 2022

Events

May 03, 2022

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4 min read

Businessman analyzing holographic digital data and graphs in a futuristic office.

The 4 Content Metrics That Matter for Your Technical Documentation

Product

Apr 19, 2022

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6 min read

Businessman in a suit using a transparent digital tablet with futuristic icons floating around.

Meet the Team: Vincent, Functional Consultant

Company

Apr 11, 2022

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4 min read

A digital silhouette of a human head with visually represented coding and circuit patterns.

An Insider’s Look at Docs as Code

IT

Mar 16, 2022

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5 min read

Person with red hair viewing code on computer screen, with another device showing a webpage.

Meet the Team: Anaïs, Test Engineer

IT

Mar 04, 2022

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4 min read

Close-up of code on computer screen with colorful syntax highlighting.

Meet the Team: Cyril, Software Engineer

IT

Feb 01, 2022

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5 min read

Crowd of people walking through an exhibition hall during a conference.

Where to Meet Us in 2022

Events

Jan 25, 2022

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4 min read

Futuristic cityscape with digital overlays representing smart city technology and connectivity.

3 Essentials for a Modern Content Experience

Content Ops

Jan 17, 2022

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4 min read

Product Owner.

Meet the Team: Aude, Product Owner

Company

Jan 07, 2022

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5 min read

Illustration of a paper airplane flying along a dotted path.

Year in Review: A Look Back at 2021

Company

Dec 08, 2021

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8 min read

Meet the Team Cover.

Meet the Team: Rémi, Head of Technical Documentation & Training

Company

Dec 01, 2021

•

5 min read

Colourful abstract wave lines on a dark blue background.

TCWorld Highlights: Glimpses Into the Future of Technical Communication

Events

Nov 23, 2021

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4 min read

Colourful mask on a vibrant orange and purple gradient background.

Four Key Takeaways from LavaCon 2021

Events

Nov 05, 2021

•

5 min read

devoxx paris zero-bug software policy.

Zero-Bug Software Policy: Devoxx Paris Session Replay

IT

Oct 29, 2021

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2 min read