Case Deflection and Self-Service: A Game-Changer in Customer Experience
Read the articleSupport customer service teams with fast access to trusted knowledge
Equip your support teams with reliable, context-rich information, enabling them to resolve issues more quickly and improve customer satisfaction.
See Fluid Topics in Action
Deliver personalized self-service experiences
Your main goal is to reduce the number of support cases, they’re costly and frustrating for customers. With Fluid Topics, deliver personalized, relevant content that helps users resolve issues independently. Cut ticket volume, focus on complex cases, and lower your support costs.
Learn more about self-service customer support
Streamline support with
a centralized knowledge hub
Give agents fast access to technical documentation, knowledge base articles, past tickets, engineering infos, and more, all from a single source of truth. Ensure they have everything required to assist users effectively, even when cases are opened.
Use AI to assist your agents
Fluid Topics brings AI into your support workflow with a smart assistant that delivers accurate answers from your centralized knowledge base, automates routine replies, and lets agents tailor solutions
To further ease the load, the built-in chatbot allows users to find answers in their own words, boosting self-service and streamlining the entire support process.
Discover our AI featuresImprove every step of
the customer journey
Use advanced analytics to track what users search, read, skip, or when they request support. Identify drop-off points and content gaps to improve product content and keep your Helpdesk knowledge base and documentation portal, relevant and effective.
Learn more about Analytics
Delivering real-world business value
65%
of cases avoided through docs
50%
reduction in resolution time
34%
decrease in support tickets
“Our objective was to shift the service culture from ‘call for solution’ to ‘information self-service.’ After launching the Documentation Portal with Fluid Topics, we achieved a 34% reduction in support tickets within a month.”
Johannes Muller
Technical Communication Leader
Top companies use Fluid Topics
We create cutting-edge technical content experiences that provide our customers with the competitive edge they need to succeed.
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