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Features

Fast and Intuitive Search

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There is search, and then there’s Fluid Topics search. It’s personalized and relevant. It uses cutting-edge, AI-powered natural language processing to help you find anything you’re looking for in just milliseconds.

Our objective was to change the service culture from “call for solution” to “information self-service.” We achieved our goal with Fluid Topics, which allowed us to ensure 24-hour availability of our service knowledge center and greatly reduce support calls and tickets.

-34%

support tickets after launching the Documentation Portal

Source: SwissQprint AG

What Makes our Search Engine Top-Notch

Relevant&Fast

Relevant and Fast

Web search engines like Google have set high standards for search performance. Your users expect nothing less when they browse your product documentation. Our technology leverages advanced ranking algorithms that draw on hundreds of parameters to ensure that users find exactly what they are looking for in milliseconds.

Personal and Contextual

Our search algorithm learns from your behavior and understands what you mean when you type or tap. We integrate user preferences and context to provide results that resonate with you.

Fluid Topics Secure

Secure

Because we understand security, we know it needs to be built into software by design. This means our search engine won’t reveal information and documentation that users shouldn’t see. Not even in type-ahead suggestions.

Any Language

Your business isn’t limited by borders, so why should your search be? Our technology offers full support for your global operations with the same speed, relevance, and cutting-edge NLP capabilities for 23 languages, including those with non-Latin characters from the Middle East and Asia.

Fluid Topics Any Language

Explore More Fluid Topics Capabilities

Type Ahead & Typo Tolerant

Relevant search results, even when your fingers fly a little too fast

Faceted

Narrow your search in seconds to find the content you need

Semantic

Our algorithms understand what you mean, even when it’s different from what you say

Clustering

Fluid Topics clusters search results when content is reused in several document versions to eliminate redundancy

Self-learning

Every time you search, our algorithm gets smarter

Configurable

Use any metadata to promote content based on your business rules. Give more weight to recent documents or specific content types in a few clicks

Keyword Highlighting

Keywords are highlighted in the text, title, and metadata for better visibility

Boolean, Exact, Stemming

Use AND, OR, and other Boolean operators and truncate terms

Spellcheck

Our typo-proof spellchecker leaves no room for misunderstandings

See How Fluid Topics Makes The Difference

Videos

Find & View

If your content can’t be found or read, it might as well not exist. See how Fluid Topics creates a smooth reading experience in all situations

On-Demand Webinars

Delivering a Personalized Search Experience

Customers expect the search experiences you provide to be equally as good as those that Google delivers. But, how can your documentation team create top-notch findability?

Case Studies

Napatech creates a Unified Content Hub for Technical and Marketing Content

A discussion with Sophie McMonagle, Senior Technical Writer and Portal Product Owner at Napatech