Features

Fast and Intuitive Search

There is search, and then there’s Fluid Topics search. It’s personalized and relevant. It uses cutting-edge, AI-powered natural language processing to help you find anything you’re looking for in just milliseconds.

Our objective was to change the service culture from “call for solution” to “information self-service.” We achieved our goal with Fluid Topics, which allowed us to ensure 24-hour availability of our service knowledge center and greatly reduce support calls and tickets.

-34%

support tickets after launching the Documentation Portal

Source: SwissQprint AG

What Makes our Search Engine Top-Notch

Relevant and Fast

Web search engines like Google have set high standards for search performance. Your users expect nothing less when they browse your product documentation. Our technology leverages advanced ranking algorithms that draw on hundreds of parameters to ensure that users find exactly what they are looking for in milliseconds.

Personal and Contextual

Our search algorithm learns from your behavior and understands what you mean when you type or tap. User preferences and context are integrated to provide search results that resonate with you.

Secure

Because we understand security, we know it needs to be built into software by design. This means our search engine won’t reveal information and documentation that users shouldn’t see. Not even in type-ahead suggestions.

Any Language

Your business isn’t limited by borders, so why should your search be? Our technology offers full support for your global operations with the same speed, relevance, and cutting-edge NLP capabilities for 23 languages, including those with non-Latin characters from the Middle East and Asia.

Explore More Fluid Topics Capabilities

Type Ahead & Typo Tolerant

Relevant search results, even when your fingers fly a little too fast

Faceted

Narrow your search in seconds to find the content you need

Semantic

Our algorithms understand what you mean, even when it’s different from what you say

Clustering

Fluid Topics clusters search results when content is reused in several document versions to eliminate redundancy

Self-learning

Every time you search, our algorithm gets smarter

Smart Snippets

Save time by previewing content before you click or tap

Keyword Highlighting

Keywords are highlighted in the text, title, and metadata for better visibility

Boolean, Exact, Stemming

Use AND, OR, and other Boolean operators and truncate terms

Spellcheck

Our typo-proof spellchecker leaves no room for misunderstandings

See How Fluid Topics Makes The Difference

Short Videos

Find & View

If your content can’t be found or read, it might as well not exist. See how Fluid Topics creates a smooth reading experience in all situations

Webinar

The challenge of delivering a truly personalized search experience

Learn why a successful experience for the reader is conditioned by both quality of content and quality of search

Case Study

Napatech creates a Unified Content Hub for Technical and Marketing Content

A discussion with Sophie McMonagle, Senior Technical Writer and Portal Product Owner at Napatech