There is search, and then there’s Fluid Topics search. It’s personalized and relevant. It uses cutting-edge, AI-powered natural language processing to help you find anything you’re looking for in just milliseconds.
Our objective was to change the service culture from “call for solution” to “information self-service.” We achieved our goal with Fluid Topics, which allowed us to ensure 24-hour availability of our service knowledge center and greatly reduce support calls and tickets.
support tickets after launching the Documentation Portal
Source: SwissQprint AG
What Makes our Search Engine Top-Notch
Relevant and Fast
Web search engines like Google have set high standards for search performance. Your users expect nothing less when they browse your product documentation. Our technology leverages advanced ranking algorithms that draw on hundreds of parameters to ensure that users find exactly what they are looking for in milliseconds.
Personal and Contextual
Our search algorithm learns from your behavior and understands what you mean when you type or tap. We integrate user preferences and context to provide results that resonate with you.
Because we understand security, we know it needs to be built into software by design. This means our search engine won’t reveal information and documentation that users shouldn’t see. Not even in type-ahead suggestions.
Your business isn’t limited by borders, so why should your search be? Our technology offers full support for your global operations with the same speed, relevance, and cutting-edge NLP capabilities for 23 languages, including those with non-Latin characters from the Middle East and Asia.
Explore More Fluid Topics Capabilities
Type Ahead & Typo Tolerant
Relevant search results, even when your fingers fly a little too fast
Narrow your search in seconds to find the content you need
Our algorithms understand what you mean, even when it’s different from what you say
Fluid Topics clusters search results when content is reused in several document versions to eliminate redundancy
Every time you search, our algorithm gets smarter
Use any metadata to promote content based on your business rules. Give more weight to recent documents or specific content types in a few clicks
Keywords are highlighted in the text, title, and metadata for better visibility
Boolean, Exact, Stemming
Use AND, OR, and other Boolean operators and truncate terms
Our typo-proof spellchecker leaves no room for misunderstandings