Technical documentation is core to any manufacturing organization. Delivering the right product information to the right place and the right person in a time of need, especially during installation, maintenance and repair activities, is key to maximizing employees’ productivity and elevating the customer experience.
With Fluid Topics, centralize all your product knowledge and maintenance resources and serve personalized and context-sensitive content to each of your employees, customers, and partners.
What Makes Our Technology Right
For The Manufacturing Industry
A Unified Knowledge Center
Give your employees, customers and partners access to a single source of truth and connect them to the contextualized answers they need. Provide a frictionless and intuitive content experience.
Enhanced Productivity and Time-Savings
Make your product information available on-demand and reduce the time needed to search for solutions to reoccurring problems.
Reduce Resolution Time
Help your support teams visualize the user’s content journey and immediately recommend the most relevant information to answer complex enquiries. Increase uptime and customer satisfaction.
A Unique & Efficient Partner Experience
Provide your partners with the product knowledge that helps them sell and serve your products better. Extend your presence across your network.
Fast Onboarding and Upskilling
Accelerate know-how by delivering personalized knowledge experiences that make sense for your teams. Leverage your documentation and reduce time to proficiency.
Achieving More with Real-Time Analytics
Get greater insight into your documentation usage and track your KPIs. Leverage metrics on content gaps, case deflection and more. Enrich your knowledge base and prioritize your resources.
Your Technical Documentation Solution For Manufacturing
Deliver the Most Relevant Content with AI-Powered Results
Quickly access the answer that matches the exact configuration of the machine or device requiring service. Increase uptime and release truck rolls.
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Your Documentation, Optimized for Every Device & Screen
Benefit from a responsive interface that adapts automatically to the size of the screen, and perfect rendering of any formats including interactive SVGs and 3D images.
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Ensure Customers Have Access to Your Content Even Offline
Approach any service call or maintenance intervention knowing that your users always have the needed technical resources with them, even offline.
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Always Keep Your Users Updated About their Favorite Topics
Ensure your users are informed each and every time content is added or modified. Give them the reliable knowledge toolbox they've always wanted.
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Why Fluid Topics?
Manufacturing Resources & Insights
Case Studies
Vaisala Delivers a Personalized and Localized Content Experience to Its Customers and Employees Worldwide
We sat down with Katy Greatrex, Commercial Product Information Manager and Titta Majala, Documentation Manager at Vaisala to discuss how the implementation of Fluid Topics changed the game for the content team and beyond.
Best Practices
What is a Component Content Management System (CCMS)?
Generative Tech, particularly ChatGPT, has raised concerns among businesses about its capacity to transform, endanger, or foster their industries.
Industry Trends
Truly Mobile Field Technicians
Learn how to increase your technicians efficiency in the field, reduce truck rolls and improve first-time fix rates with mobile technical documentation
