Providing excellent customer service that keeps your customers happy without driving up service costs is always a challenge. It becomes even more critical when you have thousands of customers and their number is growing.
How can you scale your business and still make customer service cost-efficient?
- Restructured their customer service into field service and training department
- Realized that PDFs were not efficient in providing customers and service teams with relevant and useful information
- Provided customers and field operations with self-service platforms for delivering personalized content on spare parts and product documentation
- Provided service engineers with access to the most up-to-date product information
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