Fluid Topics Resources Webinars

How SwissQPrint Brought Field Operations Up to the Next Level with Tech Content

Click here to replay this webinar.

Providing excellent customer service that keeps your customers happy without driving up service costs is always a challenge. It becomes even more critical when you have thousands of customers and their number is growing.

How can you scale your business and still make customer service cost-efficient?

Join Fluid Topics and DitaToo for a webinar with SwissQprint, a maker of high-end digital printing systems and learn how they:

  • Restructured their customer service into field service and training department
  • Realized that PDFs were not efficient in providing customers and service teams with relevant and useful information
  • Provided customers and field operations with self-service platforms for delivering personalized content on spare parts and product documentation
  • Provided service engineers with access to the most up-to-date product information


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