DITA Technical Documentation

Does this sound familiar?

Your company made the choice to create technical documentation using DITA structured data authoring tools such as oXygen or XMetal.

Your company may also use component content management system (CCMS) to store and manage technical topics and documentation assets.

Static content like PDFs and HTML pages are generated with DITA-OT or another rendering engine and published on a website.

Your team's challenges

  • Organizing technical content becomes more and more difficult as website document volume grows.
  • Due to system complexity and limitations, only the latest document versions can be published, which leaves long-time customers high and dry.
  • Users face a tedious search process because the company search engine provides neither contextual nor personalized search functions.
  • You company’s search engine index lacks advanced specificity filtering capabilities, so large PDFs and other static files returns hundreds of citations that lack relevance.
  • Searches results are further impaired because most content metadata gets lost during the publishing process and cannot be leveraged to focus the find.
  • Website analytics provide precious little insights and no visibility into what people read and need.
  • To secure valuable internal information assets, content access profiles should be aligned with your enterprise managed security policies, but the system will not support this.
  • Upgrading your company’s website to make it mobile-ready will take months.

Fluid Topics to the rescue

  • Our unique search engine filters analyze all metadata for blazing fast, targeted content search and topic retrieval.
  • Because our searches occur at the raw topic level in XML, both unstructured and structured data topics become living elements, which enables fine-grained access and bookmarking.
  • Content publishing is amazingly simple: just push raw digital content, including PDFs, to the company “information hub”, and we take it from there.
  • Our convenient “related download” feature allows users to augment their personal books (PBKs) with linked content.
  • Powerful monitoring and analytics comprehensively track and capture search and use behavior for valuable insights into information value and relevancy.
  • Access to protected content is automatically managed through the internal IT security policy infrastructure.
  • Out-of-the-box integration tools speed Fluid Topics interoperability with existing CCMS applications.
  • And much more…