Salesforce

Fluid Topics Fluid Topics Blog Best Practices

New White Paper: Reshape Customer Support with Tech Content in Salesforce

Jun 25, 2019  |  Reading Time: < 1 minute

Far beyond its roots in Customer Relationship Management, Salesforce now delivers and supports many customer-centric processes. And yet, despite being built around a comprehensive and extensible data model, Salesforce is not equipped for storing and managing the technical documentation that is needed.

Fortunately, options are available for solving this challenge! The white paper Reshape Customer Support with Tech Content in Salesforce consolidates years of experience in building efficient customer support infrastructures, and is brought to you courtesy of the content delivery experts at Fluid Topics.

This guide details the practical aspects of making technical content available through Salesforce and how to interconnect that content.Along the way, concrete examples are provided that show the limitations of default choices, and indicate how to dramatically improve the efficiency of both information storage and retrieval. A special focus is placed on the highest-impact capability of information delivery: search.

Want to learn more?

Reshape customer support now. Download the white paper that shows you how.

About The Author

Anne-Sophie Lardet

Anne-Sophie has over 12 years experience in product and digital marketing in fast-growing tech startups. Additionally, she has experience in UX design, social media, content strategy and marketing communications. She's passionate about helping start-ups understand, engage and support their customers.

Latest post

Woman in an office, typing, and looking at computer monitors that show AI.
How Adobe DITAWORLD Experts are Navigating Content in an AI Era

Discover the 4 elements that content leaders at Adobe DITAWORLD 2025 agree are essential to building AI-readiness and business agility in this new era of intelligent content.

Digital icons of metrics, content, and learning systems over a person typing on laptop.
6 Strategies to Develop Product Knowledge

Learn about 6 strategies to develop your product knowledge and put them in place quickly with our action-oriented do’s and don’ts.

Person touching a tablet and a spending chart showing less spending and more growth over time.
5 Ways Product Knowledge Platforms Save Companies Millions

Learn how Fluid Topics customers are saving big thanks to the benefits from using our Product Knowledge Platform.