What is a CDP?
A Content Delivery Platform is a software solution that collects content from existing sources, transforms this content into actionable information, and makes it accessible to applications and processes.
Content is fetched from various sources: textual documents, structured and unstructured records.
To become actionable information, content is turned into fine-grained elements, enriched and reconciled.
Applications and processes access information in a contextual and tailored way.
Content consumption is analyzed to increase engagement proactivity.
The CDP is complementing, rather than replacing or modifying, the authoring environments and other applications that are generating, storing and managing content. As these applications are usually designed for a specific purpose (CRM, helpdesk tools, Web CMS, wikis, file servers, etc.), they are not suited for fueling other channels by adapting the content to the target end-point.
A Content Delivery Platform is not just static content, pre-generated and dumped somewhere on a web server or in a database with a search engine on top. It goes far beyond by adding business logics, being able to serve information contextually, dynamically tailored to the user, to the channel and the moment.
To solve this complexity, a Content Delivery Platform requires strong core capabilities and relies on technologically advanced components.
Ingest any type of content, either structured (from databases, knowledge bases, spare parts catalogs, etc.) or unstructured (PDFs, HTML, etc.) This requires a specific back-end for fetching and processing content, that is extensible (add more sources and content types as needed), programmable (APIs and scripting mechanisms allow building processing pipelines), and manageable (tools for monitoring the jobs and checking content validity).
Strong metadata management with the ability to extract metadata from content, to align (rewrite) metadata in order to make it consistent across sources, to automatically tag content (enrichment) by using advanced AI and machine learning-based algorithms, and to track metadata origin and changes for compliance.
Bulletproof content repository that serves content fast and securely, scaling in all dimensions to cope with unlimited content volume and traffic increase. The content repository must provide APIs for easy integration, as well as multiple extensions, widgets and libraries for turnkey and channel-optimized integration.
Incredible search engine – full-text, faceted, semantic, secured, personalized and self-improving. Search is at the very center of the CDP and excellence is not an option.
Interact with content beyond reading, in order to capitalize on existing information. Features such as: bookmark, comment and annotate, reuse and personalize pieces of content, create alerts to be notified on content changing or appearing, etc. are key elements of a modern engaging content delivery platform.
Embedded analytics system so that the CDP can learn from the searches and the interactions of the users, analyze their content consumption in order to personalize the search results and develop proactive content recommendation. The tight integration of analytics is certainly what makes the distinction between CDPs.
Integrate with enterprise security infrastructure to enforce access to content through dynamically configurable rules.
Singular capabilities, compound benefits
Fluid Topics is an open solution designed for the enterprise environment, using recognized industry standards. RESTful Web services are used with XML or JSON protocols for queries and responses. Graphic widgets can be customized according to HTML and CSS standards to build your own interface. Web Service APIs let you integrate Fluid Topics into your IT infrastructure, online help or incorporate a powerful search function into any existing business application.
Fluid Topics connects with your security directory such as LDAP, OpenDirectory or single sign-on (SSO) to authenticate users and regulate access. It captures and integrates permissions defined in each indexed source to filter search results based on each user profile and specific authorizations.
Fluid Topics can create separate, isolated environments that serve definable user (tenant) groups from a single software instance to preserve storage space while protecting the application and data.
Massively multicore processors, in-memory computing and computing clusters ensure top performance. Fluid Topic can serve millions of queries on single server with totally linear reply times (under 150ms) and autocompletes (under 8ms), even during periods of high traffic.
With its modular design and distributed software agents, Fluid Topics can scale from a single small virtual machine to a large multi-server architecture. Each tier can be deployed on a separate server using multiple instances to ensure redundancy and high availability.
Antidot is proud to have been highlighted a Cool Vendor by Gartner, as a unique provider in its ability to address a variety of data types and to capture and enrich metadata.
Benefiting from this breakthrough innovation, Fluid Topics stands out and brings you the latest in Big Data and text mining, preconfigured and ready to use on your technical content.
* Gartner defines a cool vendor as a company that offers technologies or solutions that are innovative, enabling users to do things they couldn’t do before, that have, or will have, business impact and that have caught Gartner’s interest.